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November 2023 by Jerry Gunn
I needed a specific style of boot. Your representative showed me my choices, measured and scanned my feet and brought out a pair for me to try on. He was knowledgeable and courteous, explaining and answering my questions. The boots fit perfectly and were comfortable. He recommended inserts which I purchased, making them even more so. I was very satisfied in every regard.
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November 2023 by Daniel Lopez
Your Pasadena California staff was very friendly and knowledgeable. They were able to recommend a pair of boots based on my needs. They also used your digital computer to assist them with the inserts I needed based on my walking pattern. So far I’m breaking in the shoes and they have been comfy.
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November 2023 by Anthony Basquez
Best boots I’ve ever owned but I wish I got the American flag for my laces
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October 2023 by Ignacio Arvizu
I checked in my pair of boots to have them resole. I have to wait six months to get them back. ?
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September 2023 by James Hardy
Though busy, the associate was very attentive
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August 2023 by Meaghan D.
Helpful and knowledgeable staff ? and the store smells amazing
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July 2023 by Raymond Tolentino
Excellent sales informative and concise
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April 2023 by Vale Cisneros
Was looking for some boots for my brother .. Anthony really took care of him helped him measure his foot provided with a few recommendations and totally new what he was talking about and what he was doing .. will definitely return for another pair thank you very much for your service .. was here on 4-26-2023 @ 5:30pm
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March 2023 by Manuel Meza
Courteous and knowledgeable staff. Dropped of some Irish Setters for a resole, and exchanged a pair. They made the return painless. I will continue to buy boots at this store.
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February 2023 by Phillip Reyes
Unbelievably poor service with 4 employees on the floor. Unbelievable. We ended up going to the Burbank location and bought a pair there. Burbank had 1 employee, the store was filled up with twice as much customers, and the service from that employee was phenomenal. He sized everyone up, answered calls, made trips to the back several times to grab boots, and interacted with us all genuinely and humanely. McDonald's employees have better customer service skills than the employees we encountered at Pasadena Red Wing today.
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November 2022 by Adam T.
Have tried calling the store several times over the past week to ask about inventory for a boot I'm looking for. Have called 6 times, no one answers the phone and the voicemail box is full so you can't leave a message. Unfortunate since I'm pretty motivated to buy the boots in person but will try another store instead.
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November 2022 by George W.
Awesome service. The gentleman that assisted me today ( I believe his name was Anthony. Hispanic male with glasses ) was awesome. He was patient with me while selecting the boots I wanted. I'm so happy with the purchase!!!
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September 2022 by Lou _
9/8/22 terrible customer service. I had an expensive pair of boots with the Boa system. Less than two years old.The fabric around where the Boa attaches was starting to fray In every location, and separate.Have not used these boots every day- there were months at a time where they sat in the trunk.I work on a concrete floor all day, these days.The boots have been super uncomfortable in the past month.They tried to sell me insoles as a solution- like that would help the fabric issue.She measured my feet, and recommended insoles.I put two different pairs in and walked around- she tried to treat me like I was stupid when I told her the insoles weren’t fixing the problem, still too hard to walk in, uncomfortable, not enough cushion, plus they made my heals slip which would lead to blisters.These ladies were rude to me and the two other customers who came in (1 had a similar issue).Not very knowledgeable, and 0 customer service skills. All they wanted was to charge me more money for a problem they don’t care at all about fixing.Used to be a good store and a good brand, but you can spend way over $200 on boots now that aren’t worth much less than two years later. And mine haven’t even been used all that much.I left the boots there and walked away.I’ve had a pair of Redwings most of my life, but no longer. No thank you. Glad to be done.Overpriced garbage sold by rude, nasty people ever since James left that store.
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September 2022 by WESTCOAST RONNIE
Went to pick up some shoes that I was searching for the day before and this store had them. The girl that worked in the store said she would hold him for me for 24 hours until I went to pick them up. I was so grateful that they could hold them for me because these particular shoes I was wanting and I didn't want to wait weeks to get them. Great shoes store is very nice and presentable.
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August 2022 by norman lew
Best work boots. Great friendly service (mark). Knows his stuff.
