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July 2024 by Irina Tamazyan
Customer service must be an alien concept for this place, especially for the nurse who "helped" me. And the day has just started!
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June 2024 by Louis Friedman
Very poor customer service -- almost hostile. Went to one office listed as "open" to find it inexplicably closed for two days. At this one she insisted I was not in their computer -- until I got my Doctor's office on the telephone to explain to her that the order indeed was in their computer. When the Dotor marked the order as "rush", the person at Quest basically said they ignore that and it will take whatever time it takes. But they did get my blood.
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June 2024 by William Tell
On time, friendly and professional
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June 2024 by cathy breslaw
My appt was on time and phlebotomist was professional and good at her job. Minimal discomfort.
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June 2024 by YR S
What a terrible experience. I was in Room 2 today and the phlebotomist dug the needle in hard during my appointment. When I told her it wasn’t gentle, her response was “well, yea it’s a needle”. I clarified that this is now how it feels when I get my blood drawn in other places - she said “that’s not what my 5 years of experience tells me”. Go to other locations - this one is a zoo with parking, no one at the front desk & no one to quality check.
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June 2024 by Lady Runt
Im needlephobic yet they were patient with me and i hardly felt the needle. I have no bruising either after the blood drawing. Im very satisfied and shocked at how quick it all went.
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May 2024 by Sara Swanson
Easy and simple to make an appt. Got right in with ease
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May 2024 by Mimi Wong
I've been going to Quest/Pasadena on Green Street for years. To make life easiest:
1) make an appointment, usually mornings are better
2) street parking is easy and free
3) seems like if you make an appt., the wait is minimal
4) have your ID and insurance card ready to check in. It's a digital check-in and very easy to use
5) lower your expectations of office ambience, tho there is a water cooler in the waiting room. I wish they would play the news or something better on their waiting room tv screen tho
6) I've found the technicians very professional and efficient. Don't piss them off and they will be more friendly towards you. It must be a difficult job to poke needles into people all day!
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May 2024 by Marv Kreider
She is in Room 3 in Pasadena location on Green St. I forgot her name, hispanic name, she was borderline RUDE! What gave me the impression that this might be race related, the next person is hispanic and she was very nice to her. I was NOT rude to her. In fact, I attempted to soften the attitude and told her I was just trying to be nice. I got this attitude immediately when she saw me. I was planning filing a complaint. First I thought she was just having a bad day, and BY THE WAY, it's 8:10 am, YES IN THE MORNING, I was very offended! I have NO clue why she treated me like that. But when I started to think it was racial is when she was very nice to the person after me, and she is Hispanic. FYI, I'm Asian. English is my only language and I do NOT have an accent. So I took offense when I saw how nice she was to the next person. NOT PLEASED AT ALL. VERY offended. I think her name is Marcel or something like that.
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May 2024 by Tera Thrasher
The customer service was terrible and the kiosks were difficult to use.
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April 2024 by Weneal Towns
Friendly and fast service even though I was a walk in.
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April 2024 by pat reedy
Had an appointment but was bypassed for 30 min utes until I complained
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April 2024 by cheryl melina
Very easy and swift! Definitely make an appointment, avoid waiting.
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April 2024 by larry lee
Efficient & convenient.
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April 2024 by jessica villanueva
I have to hive a one star ig not I would give 0 service is the worst all of the clinics send there orders electronically .and they said they had nothing she didn’t even say hi at the beginning of the appointment and treat people like we are asking for free service. Worst experience ever never had ny bad expirience at a quest , but this is the worse. Don’t come here
