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April 2024 by Emily Chavez
This place is great. Customer service is good. But the reason I gave it a 4 stars is because of the first time I went to this location the service started off great. I had brought my husky to a new pet store and he’s a shy husky. He had a few oopsies around the store. Some older lady that works there started to give me dirty looks after the one oopsie. The second time my doggie went again, she gave me her 2 cents about how my dog is not neutered and males leave their marks in places they smell females. ?yea I got a bit bothered and I just let it go. I walked it off around the store looking for more product for my floof. When I finally got what I came to get from the store. I had purchased a bag of Nulo kibble ( fyi that food is amazing I recommend to any one who has picky eater) by that time I had asked the cashier if her cans were still in sale? She said yes of course. I asked if I could leave and go pick up some cans? She said of course. I asked to leave my purchased bag at the register? She happened to ask the same old lady that was giving me dirty looks. ?. By then there was a few more people in line… and she puts me on blast in front of everyone. She tells the cashier “you can go get her the cans she wants because her dog is peeing everywhere”. I got really upset. And atomic bomb went off inside of me?. I kept composure. The cashier had tried to convince me to go and get the cans. I felt hurt and insulted, I told the cashier thanks but I don’t think I want them, I’ll just go else where because this woman has a problem with my dog. I was not about to start making a scene with this woman about her nasty comments. I contemplated on returning because I didn’t want to see her ever again. But since my floof is a picky eater and I’ve been searching everywhere heaven and earth looking and buying bags left and right that he just doesn’t want. I swallowed my pride and just went back 3 weeks later. Hoping I wouldn’t see that woman again. The second time I went back a kind man who worked there offered to help, I asked if I could talk to management about that woman’s nasty customer service. He helped me out and convinced me to come back again. And I do go back, I just have to watch out for that woman, and I don’t bring my floof there again sadly. And he likes pet stores once he gets used to them and sees other pups there. I have worked retail most of my life and I’ve never been this nasty to anyone. Let alone being put on the spot simply because my dog had an oopsie.
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March 2024 by Joanne Cho
The service here is excellent. All of the staff members are so friendly and kind. They have a self service dog bath here that my husband and I like to use. Note - the self service dog bath closes about an hour before the store closes. We found out the hard way today, but one of the employees Jim was so kind about it and gave our dog a little treat! Highly recommend this store to any pet owners around the area!
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February 2024 by J Bird
Second time I went here and I really like it despite pricey-ness. I am very pleased with a high quality ingredients and different mixtures of frozen variety for my pup. I made this switch to reduce allergies and it definitely is working.The staff working the floor last fri were very nice and approachable. One gal even took the Time to let me know about the sale while I was gathering my food even though I didn't ask. So thoughtful ?However, I cannot say the same about the guy at the register... He was not friendly and didn't even look me in the eye. When I set up my shopping bag, while he was scanning, he put all my food to the side of the bag even though I held my bag open for him to put in. It was over ten pieces of things n puzzling to see a conscious effort of ignoring. Completely not my experience from the first visit, so I'd still come back despite this dbag but star off for that one.
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January 2024 by frank o
This place is very mid. The selection of products isn’t very good. The dog was station is $18 seems a bit expensive for what it offers. I have never been to a dog wash that cost more than $10-15 and I’ve never been to a dog wash that doesn’t have aprons for you to wear. For the most part employees were cool but I can’t recommend this spot.
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December 2023 by Jsbatra
Great pet wash area. Great customer service.
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December 2023 by Briana Barr
We've come here for the last few months for all things for our kitties to get their food, toys, and other supplies when we need them. They always have everything we need, and staff are always ready to help us find something. Also, can we talk about how great their toy selection is??This afternoon, I was getting some supplies for my cat post surgery, and both the manager and lady working at the register (I forgot their names, but I'll find out next time I go in!) were amazing helping me find things I needed to make his recovery comfortable. I also needed a surgery suit onesie, and the lady read my mind and suggested I get one so he doesn't have to wear his cone. I would have 100 percent forgotten if she hadn't showed me where it was. ?Thank you, team!
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November 2023 by Joann V.
3.8 starsA friend of mine is a loyal customer of this pet store, so I decided to check it out. I came for some dog treats and was floored by the variety and quality! The store was very clean and the food and treats were all perfectly aligned...the store seemed instagram-worthy. And the employees were all very welcoming. Also, at the front-facing part of the store, there are bathtubs that dog owners may rent to bathe their dogs.Free, limited time parking is available in the back. While I thought the quality was nice, the price for a small bag of treats can really dent the wallet. I imagine the regular food will be the same. Overall, I'm satisfied with my purchase of Plato's chicken dog treat for small dogs. My dog loves it!
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November 2023 by Robin Divine
A lot of good quality pet supplies, the store mentioned all the toys are lead tested, so no pet will be poisoned by it.
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October 2023 by E
Consistently fantastic staff, very good selection, and great deal if you buy 4 of any type of item.
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October 2023 by Victoria “Vicky Lee!!!” Lee
Friendly and helpful staff. Nothing but the best for my pup!
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October 2023 by David D.
Returns accepted only once, for kitten food, that doesn't make sense!!! So basically you can't return the food if your kitten doesn't like it second time
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September 2023 by Emily B.
I absolutely love this store! They have great healthy food options and it's very tidy and organized. The items are priced well too. I especially appreciate the associate Olive! Olive has been incredibly helpful any time I have a question, and they're very knowledgeable about pet foods. Anytime I go into the store and see Olive, I know I'll be taken care of! Thank you for being you Olive (:
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July 2023 by Maria Jose Diaz
Ppl there were so helpful and the pet self wash worked amazingly i was surprised how easy it was
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June 2023 by Nick Lamb
Great prices, literally some of the best prices for dog and pet products that have ever seen. I walked into this place one time just to see what it was about with my dog because after our walk We were supposed to go hit PetSmart to pick up some food. The same brand and type of food I was going to buy at PetSmart was almost half the price here. Additionally they also have dog beds for like $30 when I went, which is crazy because I paid like triple that price when I ordered mine online because PetSmart had them start at like $100. Like I really really like this place. Also like the dog treats: amazing! My dog is a very picky eater, and honestly I've never seen him like a treat so much that he begs for them if I open the cupboard that they are kept them. They do the treats by weight and it's very cheap price per pound, other than that they also have a self-service dog grooming station and honestly I am so excited to use it next time I go because honestly, it's only like $20 compared to $60 at a groomer. Love you guys, keep it up!
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May 2023 by Mindy Bui
I happened to be walking my dog nearby and decided to peak inside. Its a very nice high end pet supply store with coin operated pet wash stations like 10. They had a complimentary pet scale to check if your pet's weight is in a healthy range and which station can hold your dog.Staff was very well informed and helped me find the right food for my senior dog. They don't have a membership rewards but most food and treats were by 3 get the 4th free.
