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February 2024 by Henry H.
Bro these people are thief. 300 for a pad slap that's not even needed? Charges for labor are 3x what any honest mechanic charges. Avoid at all costs.
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February 2024 by Deena W.
Came for oil change and 1. They put a sticker on my window saying I should come back in 3k miles (after a fully synthetic oil change - that number should be more like 5-7k miles) - maybe this is their money grab to inflate their revenue and look good to corporate? 2. They over torqued my drain plug. This can result in 100's of dollars in damages. Don't let these people work on your car.
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February 2024 by Nick Torres
I recently visited Pep Boys and I am really dissatisfied with the customer service. I’ve been a loyal customer but it’s time to seek better customer services at a different location.
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February 2024 by Stewart Pei
In rainy rush hour, I realized I need pumping tire air. I happened to pass Pep Boys on Colorado Blvd. I pulled car in and was greeted by one of service crew before I rolled down window. He directed me to service bay and checked my tire pressure and pumped all four tires in less than five minutes. Before I asked how much, he just said: no charge. This is great courtesy I haven't experienced for ages. I definitely will return to this Pep Boy next time I need service. Thanks again, Pep Boys!
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February 2024 by Sally Avina
One of the best experiences I’ve had at any Pep Boys and any tire shop. They took me in last minute and got me out quickly! I appreciate their high quality of service. Highly recommend!!
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January 2024 by Jan Javan
I went here to replace a rotor on my SUV both rear and after a day it was all rusted abs didn’t go away. I spoke with the supervisor and said it was the lowest and cheapest rotor that they have used and didn’t even bother to ask the customer if they want the lowest or the decent price rotor. I was so pissed and disappointed.Recently, I purchased a set of tires here to give them another chance to service my other vehicle. When I picked the car all of a sudden one of the air sensor of the tire went from 40 psi to 29 psi so fast. I came back to have it checked and found out 1 of the RIM at the back was cracked. When I was driving the car for years until I came to PEPBOYS and replaced the tires, all of a sudden the rim got cracked? I was so pissed that I wanted to give them a chance to repair and service my vehicle, but these bad things keeps happening and I wouldn’t be coming here anymore after this! I really can’t trust their performance and workmanship! I won’t recommend this place to my friends and acquaintances!
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January 2024 by Worship@ InHouseFellowship
Great service. Moving and pulling a trailer. Wanted tires reversed and final inspection of all. They were thorough and I got my car back ready to go. Thank you to Pasadena PepBoys.
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January 2024 by Samara Drummergirl
Efficient and thorough. Friendly as well! They also gave me a discount on my oil change. Free vehicle inspection with a pdf report.The only thing that I did not care for is when they tried to upsell me during the oil change by changing my tires etc. However, I understand that they're trying to make an extra buck and might as well try after a vehicle inspection.
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January 2024 by Dayme KB
Resolved my issue quickly and even did the repair free of charge as there was a defective oil filter from a previous oil change done there. Always bring my cars to this location.
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December 2023 by Brian Speaks
overall good experience, just didn't get the free engine check
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December 2023 by Yeghishe Minassian
very good and fast service
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December 2023 by Zack Dillan
Got my breaks changed twice and they still squeak should say one star
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December 2023 by Hector Abarca
My second time at Pep Boys in Pasadena. Friendly and quick! Will be back!
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November 2023 by Aryanna M
Work was completed. Once we arrived to retrieve the vehicle the price was over $400 more then agreed upon over the phone. With that being said they removed the belt that was just installed and returned my old one. The supervisor “mike Lopez” was very rude and said that he would need to review the call to make sure we were telling the truth about the conversation we had on the phone. We had to leave the car there while they removed the new part they just installed. We came back and they said they would take care of the oil change for us but still left without the belt that was originally suppose to be added. Will not be returning.it seems as though they try to scam you because they assume you don’t know what’s going on and try to back track once they realize you know they’re trying to scam you.
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November 2023 by Xpress Testing
Usually service has been good. The exception was our last vehicle oil change when it leaked afterwards, and we had to take back to fix (not to mention the headache to remove the stain from a driveway it left).
