-
September 2024 by cheska c
In case of an emergency you will not be able to reach anybody. We left messages with the call service and no one returned our calls. The front desk biller,is also rude. My baby was in the process of getting a measured and she rudely interrupted our doctor visit to let us know she was not insured. And this was after we signed a paper saying we will be responsible to pay if the insurance did not.Its a shame when Dr. Mechanic is profesional and passionate about her job. Great doctors. But the front staff need to be on her level of professionalism..
-
August 2024 by Anita Simonian
Dr. Hindoyan is the best!
-
March 2024 by Jesse Burton
Needed to take my two sick young kids in for a last minute appointment. They told me they could only fit in one… so I guess I had to decide which of my kids I wanted to give medical care? I booked the appointment and brought both kids hoping they would take pity on me.
No such luck. They stuck me in an examination room and left us there for 90 minutes. No one checked in on us or offered any explanation.
Finally I went to the front and told them we couldn’t wait any longer and asked for my co-pay back. They fussed around trying to figure out how to do a refund (again, no apologies) while my poor kids squirmed.
Wasted afternoon, no help or grace, and now I’m in an urgent care trying to get the treatment I was never offered.
-
June 2023 by Caitlin G.
We loved our kids previous doctor and the practice before they were acquired by Cedars Sinai. However, now it's nearly impossible to get through their phone system to a staff member or get the care you need when your child is sick. They are constantly understaffed and do not appear to be making any attempts to fix this.
-
April 2023 by Chad W.
I have waited to write this review, due to the fact our doctor was still working here. But now that this person is leaving, and we have diligently done our research, while giving them the benefit of the doubt along the way, it is time for this review and warning. Beginning with administration. 1. To make an appointment, you need to call. You're on hold for 10 minutes minimum. And you cannot leave a voicemail. The average time to get a call back from the nurse was about 8-9 hours, and you absolutely will miss that call, if you have anything else going on that day. Despite an optimistic outlook and fair treatment by Sharon, the front desk person, she is met with a staff that gives a general chaotic/unorganized vibe that unfortunately she gets mixed into. 2. Our experience with the nurses was not good. When coming in to give vaccines or do vitals, it was not appropriate bedside manner for children. The last time we came in for vaccines, the nurse came in abruptly, zero subtlety, and even proceeded to aggressively tear a sticker off the mirror (given to our child by the office itself), before administering the vaccine. Needless to say, it was jarring for our child and he did not even have a chance to have a tolerable time with the process. 3. The third and final point - and by far the biggest issue - is difficult to even type, as it caused my family and I such emotional distress that we will have a hard time ever trusting another medical professional. Our doctor never had a clear idea of which vaccines our child had. She would go through her computer frantically and give a guess. Once we came home we realized the paper records she would give at the end of the visit did not match the records they had on their computer. Our child had 5 prevnar 13 vaccine records ( they only need 4) and records of vaccines he had not yet received. Even more troubling, when they switched systems, his records didn't get properly merged so we have absolutely no idea what is in his body. When we asked to send the records over to our new office, they included records of vaccines he has not even had. Please do your due diligence and thank you.
-
April 2023 by Danielle R.
Not sure what is happening with this office anymore. It's gone down the craps. I can't get a hold of anyone. I am on hold for more than an hour at a time. I can't leave a message to get a call back. It's nonsense. I have to go to urgent care everytime I need to see a doctor because I can't get a hold of our doctors. I am on hold now. Estimated wait time is 52 minutes. Who has time to wait an hour to ask a question???? I went on their website to see if I can send a message through CS link and it's not allowing me to. While I am on hold it asks me if I want to leave a message and get a call back to press 1. I press 1 and it says that the mailbox doesn't accept any messages. What a disaster. This place is not what it used to be. this is so disappointing. I used to love their doctors and front office. Now I can't get a hold of anyone. Absolutely ridiculous. I hope someone from the office can read this and figure it out. I know they were going through a transition but that was about a year ago. No more excuses. Done. Covid done. Can't blame anyone or anything at this point. What's happening????
-
March 2023 by Helen O.
The doctors and staff are great. My daughter have been coming here since she was born and now she's five years old. Why the 1 star? Same as what the other reviewers had mentioned. Hard to get appointments when my child is sick. A few mistakes and I'm not sure if I can continue with them. First incident was when my daughter turned four. I checked out with the front desk and one of the ladies told me I don't need to make a five yo appt since she's all up to date with her vaccine and can come in only when she's sick. I was very concerned that she doesn't need her annual visits. After a few months after she turned five, a few mama friends told me that they were late om their kids five year old annual appts. And I asked them and they all confirmed that they go in. So I called them and they were able to fit me in. This is 6 months after my daughters 5th birthday.Second incident was when my daughter had her uti. I called the office and the nurse did call me back. It was on a Sunday so she told me to take her to urgent care. The doctor there tested her urine which took a few days and prescribed her antibiotics. Well it's day 7 now and she's been having side effects. She's been throwing up all of the meds which I think may not be working. She's in pain and her tummy and vajaja hurts. Frequent urination. I called at 8am asking to speak to a nurse about changing prescription or something. It's now 2:30pm and still no response. I've called 3 times into the office. And they just said we don't know where are you in the queue. I am just a number to them.Update: after waiting the entire day for a nurse to callback which they didn't, I decided to take my daughter to yet again to urgent care. The oncall doc there saw the lab results from the last urgent care visit and the prescription which I took a pic of it before heading there. And one look, my pediatrician made a huge mistake by prescribing my daughter a non resistant antibiotic to the strain. Wtf! At this point she's been taking the meds for 7 days. And now to find out her pediatrician made a huge mistake by prescribing her meds that don't work is a huge blow to me. I didn't even think to look. I trusted them! I'm now switching doctors for sure.
-
March 2023 by Katie Flynn
Both my sons have seen Dr McCormick since birth and she has provided excellent care. She has wonderful bedside manner during checkups and has been super open and honest with me and my husband about parenting and doing the best we can in raising them and that has been so encouraging as new parents. She herself is a parent of 2 children and so she has the experience as a mother to back up her medical advice. Highly recommend this practice!
-
December 2022 by Sasha F.
Doctor Andrew Darmahkasih is a wonderful, kind and patient pediatrician. He is gentle, knowledgeable and supportive. We are very happy with him.The front desk experience can be a trip sometimes and the billing occasionally needs a closer look but I can see how running a busy clinic like this one can be challenging. What matters is that we love our doctor!
-
December 2022 by Anne R.
The process of scheduling an appointment for a sick child is atrocious. A 45-minute wait on hold led me to a voicemail-full mailbox and then dropped my call. So I call back for another 45 minute wait that finally leads me to the scheduling center, which is not even located at the doctor's office. I left two messages on a Monday with the scheduler regarding my sick child, and was never called back. Tried again the following day, now the situation more urgent, and speak to the scheduler who says she will label my call as urgent. I finally received a phone call from the triaging nurse about an hour later. If you want to book an appointment with your child's pediatrician, forget about it. You just see whichever doctor is available. So here I am now, days later with my child who is even more sick, who should have received care the first time I called. We love our child's pediatrician, but the practice is being mismanaged. Things are not efficient here. I do understand that the practice was acquired by Cedars-Sinai, and since then, things have been different. This was not a one time thing. We have been through this process of scheduling several times now and nothing has improved, it has only gotten worse.They must be overbooking patients in this practice, because it is a fight to be able to be seen. It is stressful and anxiety-inducing to have to deal with this process. It should not be this hard to get care for your child. It should not be this hard to reach one's doctor.
-
November 2022 by Rafael S.
The new change has been a horrible one. I have called for 2 days straight waiting for a actual person to answer and nothing. I was on hold for over 30 mins at a time.. the answer is staff shortage or rsv and covid. This place has simply just given up on CARING ABOUT THE CHILDREN THEY ARE SUPPOSED TO CARE AND TREAT... please don't blame your irresponsible behavior on covid or rsv or flu.
-
October 2022 by Brittney K.
I was coming here for a little over two years with Dr. Zurabyan. Though things were ok at first, then things took a turn downhill! My husband took my daughter to her 6 month checkup and of course I notice he didn't have a follow up appointment. I thought it was odd, but couldn't remember if my son had another until his 1 year, so I called and actually spoke to the doctor. She informed me this appointment(9 month) did not require any shots, and as long as my daughter is doing well she didn't mind her missing that appointment . Literally told me that! I scheduled one anyways because why not, but once the appointment came my family unfortunately had covid and had to miss. No biggie right, her DOCTOR said it wasn't needed.We have been in twice since because of congestion, still prior to her appointment today for her one year. My husband who works overnight, had to drop our son off at school and also take her to her appointment because I had a meeting.I had t realized how late he would be running if running late at all, as he hadn't contacted me. She proceeds to call me after 20 mins pass to inform that the visit is cancelled and that she needs to see her because I "missed " her 9 month checkup, and she needs her one year shots, BUT she can't see her until three months out. I inform her, NO YOU TOLD ME PERSONALLY it's not that big of a deal to skip the appointment, he's running late and will be there so we didn't miss anything . Totally understand if he's late and you cancel, not anyones fault, but since I can't get an appointment I will find another doctor. Also, neverrrrr have been late to any other appointment , for my son or daughter! This lady had the gall to actually raise her voice and tell me "you had an appointment, you missed it!" Umm no he's there, again, LATE like she always has been previously like wtf!? Again, if you're stating you cannot see my daughter until 3 f****** months from now yes, I will find another doctor because you're not the only damn pediatrician mam! I speak with my husband who tells me she had enough time to try and scold him about being late. Asked him why he was late which he politely let her know, for her to tell him " my husband leaves early and drops our kids off and it's not fair to me that you're late" ! First off we don't care about wtf your husband does! Second who tf do you think you are to talk to raise your voice at patients, try to scold them about tardiness (when you're late 90% of the time) and be completely rude !? She also tells him he wouldn't be able to find another doctor in the winter! He seen her also make an unpleasant gesture as she walked away as if he did something wrong ! People are late it sucks but it happens . You do not, do NOT have the right to talk to patients in that manner regardless. And since we can't "find a doctor" my daughter will see her new PCP next Thursday!
-
October 2022 by Jena H.
We love Dr. Zurabyan. But everything else about our experience here has been nightmarish. When my children first became patients of the wonderful Dr. Zurabyan, the office was cordial but cold, nurses just fine, and when called, NPs or triage nurses would get back to you at least the same day. For the past several months, this office has been impossible to communicate with. I have called twice this week for help for my very sick toddler, and NEVER received a call back. I even asked the office to tell the nurses "he's very sick, I really need to talk to someone, and this is the second time I've called and never heard back from anyone." And still nothing. We feel totally abandoned. They don't care about our kids at all and probably won't care about yours. In the process of finding a new doctors office right now.
-
September 2022 by Lindsay F.
We love Dr. Mackanic! She has been our son's pediatrician since his birth a few months ago. She came highly recommended by a friend of mine who has been using her for her daughter for over a year. We've already seen her multiple times, both for routine visits and for extra ones to ease our first time parent worries. That's one thing we appreciate about this office - if your child's issue is potentially pressing enough, they find someway to get you in asap.Dr. Mackanic is very direct and informative. Our appts never feel rushed and we always get our millions of questions answered. She's very encouraging with us parents and so sweet with our son. She doesn't try to discourage our ideas and gives us honest pros/cons of anything we bring up to discuss with her. I really like the portal this office uses. If you love obsessing over your kid's health data like I do, you'll love the portal, too lol. It always updates really quickly following each appt. The office runs very efficiently. We've rarely had to wait more than a few minutes to see the doctor even when we're early. It's clean. The support staff are all very nice. Sometimes there can be a line to get in/out of the garage (entrance on Belafonte), so plan accordingly when coming to your appt. We also saw Dr. Chapman in the hospital and Dr. Andrew for our first post-birth visit because Mackanic was on vacation during that week. Both of those doctors were awesome, too!
-
February 2022 by Dee N.
I am very happy with my experience at Huntington Health Physicians!! I have seen 3 different doctors due to a few unforeseen last minute appointments and have been pleasantly happy with all 3! Our main provider Dr Zorabian is amazing! Clean, convenient and a positive vibe!
