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December 2023 by G T.
My wife n I came here for a Gas Range.Everyone here was beyond helpful.Chris helped us from the start. He answered all our questions with more patients than most people I know.We ended up purchasing the GE Profile.Thank you for your wonderful service Chris :)
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December 2023 by Ana L.
Best customer service. Going to Pacific sales was the best choice I could have made. As soon as I arrived I was greeted and helped out by Frank (ask for him if you go). I layed it out for him right away, letting him know I was on a budget and was not looking for anything fancy just a good working fridge. I had a bad experience with my previous Samsung fridge and just needed something good. He was very helpful and offered me choices. I was very happy with my experience he listened to my needs and didn't try to oversell me.
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December 2023 by Ana V.
Great customer service, Chris is amazing supporting with coordination of getting appliance and installation needs. Thank you!!!
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December 2023 by Rashad D.
Diarra at Pacific Sales is best-in-class. Her patience, problem solving, and responsiveness throughout my home renovation process made such a stressful time in my life so much more manageable. Forever grateful to her.
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December 2023 by Tawni S.
We bought a fridge and range. They took our deposit and held items until we were ready for install. Great service to work with. Our range was installed with the oven not working. Wolf sent people out twice and still could not fix it and were ordering more parts and told us it would be 10-12 months for them to replace unit and we should continue to try to repair it. Ricardo at pacific sales went above and beyond to get a replacement unit to us and exchanged within days of second failed attempt to fix it so we would have it in time for family and holidays. Would highly recommend pacific sales and working with Chris and Ricardo.
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December 2023 by Noor H.
I am so thankful I stumbled upon Pacific Sales when I did. I'd spent over a month looking for plumbing fixtures, and I just wasn't finding what I needed at the right price - until I got to Pacific Sales. I came in in a frenzy one day because I realized very late that I was going to need to order a custom bathtub for a bathroom remodel scheduled to start in just 3 weeks. Diarra was not fazed at all by my energy (lol) and she took the time to explore options with me that wouldn't break the bank. It felt like she was as invested as I was in ensuring the bathroom remodel went smoothly. I'm new to home remodeling, so Diarra also gave me some great advice. In fact, one piece of advice I didn't take initially - only to realize a few weeks later that her advice was great (of course) and I should have gone with it initially! When I came in a week before demo and asked to go with her initial suggestion, Diarra worked *hard* to make it happen and have everything delivered in time. Overall, service and selection were top notch and I'm super happy with my experience here.Additionally, for those who may not know (I didn't), Pacific Sales is a part of Best Buy, so it gave me additional peace of mind with my purchases in case there are issues down the line.
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November 2023 by daniel quintero
I was Helped by Ricardo. He was very helpful and showed me different of what I was looking for. The staff were very welcoming and helpful as well.
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November 2023 by debra j.
We've bought a few appliances here and had a good experience. It was very offputting this morning when we came in for a new dryer and the salesman was extremely misogynistic and rude. I think my husband was more offended than I was even though he was treated more fairly. We'll be going to Home Depot this time. Note to Pacific Sales Manager - it's not a good sign when you can smell alcohol on your employee's breath when the store opens at 10am.
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November 2023 by Linda Phuong
We got all our kitchen appliances from Pacific Sales and Chris Dickinson was our go to person. He made the experience so awesome for us, always checking in, giving us his thoughts, and helping to ensure that everything got delivered. Even after our order was completed, he has still been helping us!I would go back to Pacific Sales specifically because of Chris!Pro Tip- Open a Best Buy credit card and make all of your purchases at once to make use of their opening promo
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November 2023 by Robyn Graham
I would give ZERO stars if they were an option!! Sales girl seemed great when I bought new washer and dryer until I found out she fed us nothing but lies. When I called to complain and asked to speak with a manager the transferred me to my sakes girl (not a manager). When I confronted her about all the misinformation she gave us, she promised to make it right and put me on hold and said she spoke with her manager and everything would be taken care of. Well long story short, she did nothing they was promised. Instead she had called competitors and got the washer and dryer price matched at WDC and told me who she spoke to. I couldn’t believe she did that!!! Well to say the least, I will NEVER shop at Pacific Sales again and will for now on be a loyal customer to WDC!!!! WDC went above and beyond…amazing customer service from start to finish! As a matter of fact, I have already referred a few friends to WDC!!! Pacific Sales really needs to stand by their word!!! So disappointed in them!
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November 2023 by Karayan
Stephanie Mendoza at Pasadena store was amazing with my Zephyr hood purchase! She explained the options, sent pictures and responded to my emails. She was critical in my decision to make this purchase!!
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October 2023 by Lvx L.
Was helped by Ricardo Garcia, he was very helpful! Very friendly, was just outstanding can't even put in words. Went for a washer and dryer mentioned to him we were building a house and had a budget, well we gave him our number and he gave us a call every time something we liked was in our budget. Very outstanding was able to get laundry appliances and all kitchen appliances!!! Thank you Ricardo!!!! You the best!!!
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October 2023 by Alexa R.
The people who work here are great. We ordered a new kitchen through them (on sale) and they are keeping them in the warehouse until we need them. We also ordered toilets and a kitchen sink. Kate and Chris did such a great job dealing with crazy customers like me!!They are under the Best But umbrella. This means that you have a certain number of days to return an item AFTER you take delivery of that item. If you, like me, want to take advantage of a sale but can't take delivery right away, they will hold them for you. So much better than Home Depot or Lowes who make you take delivery when it's convenient for them.
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October 2023 by Desiree T.
Our washer died and we needed a replacement fast. We tried Home Depot but they charge for delivery and the soonest delivery was a week + out. We called Pacific Sales and the receptionist was so friendly and helpful. They offer free delivery and will set up for a small fee. When we arrived we were immediately greeted and taken to the sales floor. Michael, our salesmen was very nice and pointed us in the right direction! We ended leaving with our washer (open box discounted model) and we were on our way in less than an hour. I'm super pleased with our purchase and the customer service!
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September 2023 by Aida Shorvoghlian
The store I go to for all my home needs. Verzine is always ready to help me find the best deals and/ or packages for my flips and jobs. Always responsive and goes above & beyond for me.
