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March 2024 by Peter Sun
Update:On 1/28 clients were allowed to enter past the “strict cut off” while I was denied a few days earlier. 2/8 tech was down for entire class (no screens with exercises or performance tracking) and front desk showed up 45 mins late. The coach truly did the best that she could on her own. Showers are broken and dirty. Clearly management doesn’t have a grasp on its inconsistent policy or operation. Worst location I’ve been to in the US.—Coaches are strong. Customer service is horrible. On 1//21 Liz and Ramzi didn’t let me enter class because I was 11 seconds past the cut off for class entry and turned me away. It feels like the staff don’t have your back. As a regular, I’m so disappointed. I’ve been to 10 locations across the US and have never had to have such an unreasonable conversation with the front desk (while staring at a timer with staff and talking about the significance of 11 seconds).
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March 2024 by Vanessa Arciga
Took a class on Super Bowl Sunday after a year of not taking classes. I was super excited to come back into the studio since it had been so long and I was so disappointed with the customer service at the front desk.When I was asked where I wanted to start I stated wherever I will end with the treadmill. The person at the front desk said she couldn’t tell me and I was confused. After a little back and forth the coach of the class had to come in and explain there was a theme workout where everything was random. I had no idea that was the case and chose to start wherever since it didn’t matter. I didn’t understand why the person at the front desk didn’t just say that to begin with instead of confusing me and being rude to begin with. After she told me my number she was shaking her head as though having this conversation was a burden on her.I used to come to this studio so often and was so excited to get back into it, but I don’t think I’ll be coming back after this experience
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February 2024 by Sheila Mckinney
Just joined and excited to be a part of the amazing energy of everyone...
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February 2024 by giamarie johnson
Great workout!! Very challenging and intense! Loved it!
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December 2023 by Gene Phan
I love the Pasadena location. The staff are all great and never gets too crowded. I am able to book classes the same day with no problems. I would recommend this gym for anyone looking for a good workout.
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December 2023 by Grace Ortega
Absolutely love and obsessed with OTF. I haven’t been addicted to a workout like this before. It was really hard at first but once I started coming more consistently the challenge began to feel fun. The instructors are so kind and encouraging - they know just the right amount to push you!
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December 2023 by Geenah Krisht
OTF Pasadena has been my home studio for the last 6 years. The atmosphere is motivating and the coaches are encouraging. No other gym has been as fun to be a part of. Highly recommend Orange Theory, and Pasadena is where it’s at!!!
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December 2023 by Lynne Patterson
Great place to workout! Many classes to chose from, good workout equipment and clean facility. Love showing up and doing a workout without having to plan it myself. Great music and coaches!
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December 2023 by Charlene Doreza
Going to OTF since 2016 and keep coming back, coaches are positive and motivating, concept of challenging yourself using the heart rate monitor really works for me, plus the workouts are fun and tough at the same time and it’s more fun to do it with others and people are energetic and friendly
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October 2023 by mari k
They don’t accommodate and all they want is charging you fees. Compared to other Orange theory locations, Pasadena is the worst. Its not as clean. Bathrooms and showers are not neat. They don’t even have tissues or any napkins that you can use. All they want is you buy water, napkins from them. Do not use this branch!!Their customer service is terrible and they just want to charge you!
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October 2023 by Andrea Pecunes
Love this place and love the instructors and the music. It gives me a reason to get up in the morning and the energy created keeps me motivated throughout the day.
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October 2023 by Michelle Gonzalez
I am returning member to this location in Pasadena. One of the reasons why I’m coming back is the coaches/trainers are very energetic and welcoming during your workout. They set a welcoming environment and great workout experience that allows you to workout judge free. Everyone is nice, it’s clean & truly enjoy coming back!
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August 2023 by Hooman Sedaghat
Not letting me in for being 4 min late to the orientation secession. Even if assuming it’s a restrict policy, the staff must be trained to at least “fake” it that they care about customer satisfaction and not treating customers with zero interest in retaining their business.I hope the business owner reads this review.Almost the worse customer experience EVER!
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August 2023 by Vanessa Erskine
I showed up 4 minutes late exactly and the woman at the counter wouldn’t let me in because I was “past the 5 minute late mark” And she talked about the policy, liabilities etc, I said I was still within the 5 minute mark and held up my phone to show the time. She said it’s doesn’t matter because I would need to be ready to go within the 5 minutes, I told her I was ready, and she said “now it’s 5 minutes and 30 seconds”. I will never go back to this location.
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July 2023 by Michelle V.
Full disclosure: I have never stepped foot into OTF for a workout so my review does not pertain to the workout itself but the policies and system itself. I booked my first "free trial" class but later find out I'd be charged $12 because I am outside the 5 mile radius. That's totally ok. Rules are rules. I was confirmed my place in class via text and online. However, I receive a text about ONE HOUR before class telling me they want to reschedule my class because they have maxed out capacity for first timers that day. Why wouldn't they be keeping track of that by allocating and confirming only a number of certain slots for newcomers? If my class is confirmed, I'd assume that meant you are saving a spot for me. I usually attend Barry's bootcamp & was not able to book any workouts that morning because they were all filled since I found out so last minute. I was under the impression I would be attending Orangetheory, and I never expected something like this to happen. Sorry to say but that experience left a bad taste in my mouth... I mean no harm, but hope OTF reads my criticism as constructive!
