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April 2024 by jocelyn trinidad
Very helpful I’m glad I went in because I wasn’t feeling well they helped me feel better.Thank you Dr.Shadpour Nurse Rowena and Nurse Marissa for taking care of me. Very fast smooth service. Thank you to the rest of the front desk staff and outside for your help. There are many other I don’t remember the name that helped me.
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March 2024 by David Lawton
If you can find somewhere else, go there. Staff is rude and condescending. They were not busy. They came to exam room and said I was next. 30 minutes later they came to room again and said "doctor" would be right with me. More than thirty minutes after that still waiting. Went out to office area where staff was just sitting around talking and complained. The "doctor" came to room a few minutes after that. Staff was rude to my wife, refusing to talk to her. They were not able to complete needed tests on-site.
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March 2024 by cecile salcedo
I had a positive experience at öptüm pasadena urgent care. The staff was attentive and professional, and the facility was clean and well-maintained. The wait time was reasonable, and the doctor Erica Tran was thorough in addressing my concerns. Nurse annie and Rowena went above and beyond to ensure I received the best care. Overall, I was satisfied with the care I received.
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March 2024 by Hebe Rosell
I was there today and I received the most amazing medical assistance. Everybody was great. Make you feel you are in good hands. P.A. Wendy Carabajal was amazingly caring.Thanks to all the people that was there for me. God bless you all
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February 2024 by Ivonne Alvarez
Great !!!! make me feel better!!! The Staff very helpful.
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February 2024 by Al Bringas
Dr. Gevorkian really listened and expedited my treatment. I can't thank him enough.Nurses Ruthie and Mitchell went out of their way to take really, really good care of me. I thank both of you.
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February 2024 by Laura Cinco
I make it a point to go to this faciity even if there's one closer to me, The staff is top notch from the young man who checks your needs outside to the clinic personnel. They were constantly keeping us updated on how many more patients are ahead of us. Dr. May came in and addressed my needs and immediately saw to it that a prescription was sent to my pharmacy. Got there at 2 pm and was done by 3:30 on a Thursday.
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February 2024 by Tasha Racine
Worst urgent care ever. Check in process alone was 30 minutes and then we waited in the room for an hour without being seen. Would not come back again.
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January 2024 by Viola
Dr. Gavorkian was compassionate and exceptionally thorough. The visit was no longer than an average urgent care visit but he but he also took time to review recent medical conditions that could affect the current symptoms. The check-in staff outside were very efficient and helped save time for waiting. Wait time was reasonable. Receptionist Natan M was also very polite and professional. Parking was conveniently located but it took a few times around the block to locate the lot entrance and also the building entrance
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January 2024 by Ryan Tomaz
Was told I would wait 30 minutes over the phone. Showed up 7 minutes later to a packed waiting room and was told it would be closer to 1.5 hours. 2 hours later there were still 10 people ahead of me.For reasons not in my control I ended up having to leave without receiving treatment for the 2" actively bleeding gash in my finger. The waiting room was full of people in the same boat as me.
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January 2024 by Nancy Dess
Years ago, this place was 24/7 with lots of MDs staffing it. Optum took over, cut hours, and staffs mostly with PAs and NPs. PAs and NPs well qualified to handle many routine health issues but not other things. My wait time was reasonable and the staff were cordial and professional. But whoever looked at my xrays did not see my complex multiple foot fractures; paperwork suggests that no well qualified person looked at the xrays. I was advised to follow up elsewhere if my foot got worse but never heard back from the radiologist who supposedly was going to look at the xrays, and fracturing was immediately seen in the xrays at the orthopod I saw days later. Steer clear if you have potentially serious injuries or illness -- go to an urgent care with more MDs or to ER.
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December 2023 by Barbie A
I went in to take my daughter who had a ball in her neck and was in pain and crying the from desk girl said we don’t take that insurance and I told her I would pay she said they were full and it would be expensive, for us to go somewhere else that takes my insurance. She didn’t even let me ask how much for the visit nothing the worst service ever I don’t understand why it’s called urgent care.
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December 2023 by J C
Dr. Yee and Rowena were amazing. I hobbled in after a fall and the staff was so kind to provide a wheelchair and make sure everything was ok. Everyone was thorough and spent time explaining the procedures, diagnosis, and treatment options. The facility was clean and there was a limited wait as a "walk-in." Thank you very much! This place is much better than other urgent care facilities that I have been to in the area.
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December 2023 by Billy Boy
Came in with major pain. Left with major pain
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December 2023 by Heather Cisneros
How refreshing to call into an office like this and speak with not one – but TWO different agents who were friendly, polite and helpful. A special shout out to Marci, Adrian and the radilogy department who each went above and beyond so that I'd have a disk of my daughter's x-rays in time for our apppointment with our orthopedist.
