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August 2023 by Miguel E.
Kathryn was great! Rocky was well groomed and she even threw in a little toy. He looks tired bc he got back from a walk, just as she was driving up. She was also punctual and on time. Would recommend, If anyone needs mobile grooming!
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April 2023 by Robin S.
Kathy and Tim are great. We use their services once a month and we highly recommend them to any one needing exemplary dog cleaning and grooming.Very fair prices for the full service offered.
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April 2023 by Monique G.
I booked an appointment before an unexpected three-day stay in the hospital. My husband came home to hand our dog off to this groomer. He told her that I was in the hospital for pregnancy complications. About 15 minutes into the groom, the groomer calls me in the hospital instead of my husband at home to berate me about how awful my dog is because he wasn't that bad a year ago. She knew I was in the hospital because she said congratulations on the baby. My dog is senile and has dementia; of course he has changed since the last time she groomed him a year ago. She should have ended the groom right then and there, and I told her she could just stop the groom. We would have still paid her, as we are understanding people. When I arrived home from my hospital stay less than an hour after she was done with him, my dog couldn't stand up straight. His legs kept splaying out on the floor or he would fall over. He repeatedly walked into our bedroom wall. He then peed all over the carpet and he couldn't eat his dinner. He was unable to keep his head up. This was not what I wanted to come home to after a three-day stay in the hospital.I texted to ask if my dog had been drugged or injured because this behavior is very odd for him. The groomer called me to again tell me how awful my dog is, tell me she did not drug him, and that he must have "tired himself out." Then she said he was so awful that she had to "hold him down to groom him." I told her she should not have done that and should have been professional, said she couldn't groom him and return him to us.I actually thought she ruined what little time I have left with my senior dog. I thought I'd have to put him down. The next day he woke up alert, able to stand, and he was able to eat again so the effect of whatever she did to him must have worn off.I would never use this grooming company. I do think they drugged my dog (Benadryl???). If you look at their google reviews, you will see another review that mentions possible drugging.
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January 2023 by Tressia B.
I won't get into how awful I am feeling for my pet. Our appointment was a week ago and my dog is not well. his back was cut somehow and you can see the lines in his coat from clippers, and he is walking drunk and sideways still. he will only eat from my hand Very little and he is normally a big eater. he is old and is jumpy so I will share the respo, I should never has used this service, if you have an older small terrier and it is jumpy Please Use A Vet To Groom Your Pet I know I will from Now Onour groomer was Lauren I was told and she was nice and went out of her way it just was the wrong way. his cut was amazing aside from the lines but will probably be grown out by the time we can enjoy it. thank you
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July 2022 by Yvonne J.
Great service - Great customer service - On Time - EfficientI love this service. I highly recommend "On The Spot".
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July 2022 by Kathy W.
I will never use this service again!!! The appointment was for 11am made by the husband, the wife showed up at 3pm!! When I told her about it she started arguing with me about it. I should have just told her to leave then, but she was here and my dogs needed grooming. As I went to tell her how I wanted them cut, I walked up and stood behind her as she was mocking me and telling her husband what an angry person I was. I coughed and she turned around to tell me that was her husband. I told her that was not a good way to keep a client. I told her I wanted round faces. An hour later, my one pup came out with her entire chin shaved. When the other was done..correctly..she told me next time to tell her what I wanted!! I just gave her a look letting her know that wasn't going to happen. She then proceeded to tell me I was an angry mean person and I needed a drink!! I told her that was wonderful customer relations!!! DON'T USE THIS SERVICE!!! SHE'S RUDE, UN-PROFESSIONAL AND A TERRIBLE GROOMER!
