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September 2023 by Christine W.
I went here all 4 years I lived in LA before I moved away. Joe was super great and could always rely on his trustworthy service. He would tell me if something was too expensive or unnecessary. Would definitely recommend!
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September 2023 by Mark W.
It pains me to write this, as I have known Joe for many years, and for many years he has provided me honest and excellent service for my Prius, at very reasonable prices. However, I recently took my Mazda MX-5 to his shop for a check-over and oil change, as I was gifted the vehicle by my father-in-law. I was duly billed for inspection and oil change, including 4.5 quarts of oil. 3k miles later, there was a rumbling from below the car that I initially thought was the catalytic converter, but it got worse and I took it in. Joe informed me the car had no oil in it and was showing metal flakes, engine shot, would need a new one. I was shocked, as there was no smoke, no leaks from the engine, and oil changes are supposed to happen every 12k. I consulted several other mechanics who all immediately had the same reaction - that likely someone at Joe's shop forgot to put the oil in during the oil change or didn't put enough in. I confronted Joe with this, and he launched into a very disappointing BS tapdance about how bad the engine design was, how they burn oil, etc., and this could totally happen without smoke "because it's synthetic oil" and without leaks because... well just because. I tried to follow up with him to get SOME help from his side with the staggering cost of replacing the engine, but he wouldn't return my calls. In fairness, it was certainly partly my fault for not checking the dipstick regularly, but after 3k miles it did not occur to me that it would be an issue (the MX-5 does not have an idiot light for oil - or really anything else, and I am admittedly an idiot). Nonetheless, this came on the heels of a similar experience, where I had a bracket lock placed on the catalytic converter of my Prius to keep it from getting nicked, and as I drove it off his lot it immediately was rattling, brought it back the next day and Joe said someone must have tried to steal it that night, since one of the bolts was gone. It was pretty obvious that someone in his shop forgot to attach one of the bolts (he quickly fixed it no charge at least). I'm sure it's hard to find good help right now, but Joe's reactions were dishonest and deeply disappointing. Please consider this when deciding whether to use Nishikawa and in dealing with Joe. I will now regretfully look elsewhere.
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August 2023 by Stephanie F.
Joe is an angel! He saved my life. A few months ago I was involved in a car accident and I've been duking it out with insurance ever since. My car started falling apart on my way to Pasadena today so I pulled over and Joe was able to help me almost immediately. Fantastic service, fantastic guy! 1000 stars, would definitely recommend!
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July 2023 by Alice Q.
Joe is the BEST he's a great guy fun to talk with and really honest and takes care of our 3 vehicles. He even has the cutest dog Melacy,
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March 2023 by Shivaly R.
Great reliable service. Joe is amazing! I've been bringing my car here for several years
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March 2023 by Tye Neverson
I'm a Uber driver and my headlight went out. The shop closed at 4 pm and Tony went above and beyond to help me fix my light. Thanks man I truly appreciate your help! I highly recommend this shop to anyone. The staff is very professional!
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December 2022 by Ana T.
Joe is an absolute angel. We have an old '07 sedan and don't want to buy a second car yet. Had some weird noises and Joe helped diagnose the issue and helped us make a financially smart decision based on the age/mileage of the car. Absolutely would go back again.
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November 2022 by Nadeen T.
Hands down, Nishikawa is one of the best Auto Service businesses in town! They are my first choice for car maintenance, repair, and especially advice! Joe is a favorite and a great guy, a fair minded person, an expert mechanic and car guy!
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November 2022 by Spicy Wasabi
I know there are a lot of high reviews on here. They are honest mechanics in that they usually do what they say they will do. That is A very low bar in my opinion especially because their customer service is so bad. They claim to be in business for 50 plus years even though ownership has changed several times since then. They act like they are doing you a favor by working on your car. They are more old school mechanics, so anything dealing with the computer or electronics is out of there wheel house. They will take your car in such cases and then hang on to it for several days before they admit they do not have the expertise. They are rude and will not go out of there way for you in any way. They charge significantly more than any other place. They are ok, but expensive and rude. I personally would keep looking for a better deal and a better mechanic that appreciates their customers.Services: Wheel alignment
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November 2022 by Gabrielle G.
Super fair and honest. I moved from pasadena but plan to continue to bring my car for work from a snail business worth supporting.
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October 2022 by Nancy Lambrecht
Took my Honda Civic in for what turned out to be a simple matter. Owner looked at car and corrected the problem and did not charge a dime to this first time visitor. Will return for sure.
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September 2022 by Ruth W.
I left Nishikawa last week with a smile on my face and realized that a review was long overdue. Have been coming to Joe for over 20 years and several Toyota Camrys. Always fair and responsive but today I realized that it is his customer service that keeps me coming back. Joe appreciates his customers and long-term relationships. He is always there when you have a question and considerate of your circumstances. I am not knowledgeable about cars but know that he will do the best for me and take care of service with our long-term relationship in mind. Thanks Joe!
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September 2022 by p m.
Many years ago I left a shady auto repair business that told me I needed a new carburetor. I went to Nishikawa and he was too busy at the time. He told me to have another mechanic look at the car first , since he doubted very seriously that the car needed a carburetor. I took his advice and just needed a gasket replaced at another shop. The job went from $350 at the time to around $40 parts and labor. The next thing I heard, that original shady shop was destroyed in an earthquake.
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September 2022 by Garry M.
The staff at Nishikawa Auto are really good. From the front desk to the mechanics I always receive courteous and competent services. Service technicians let me know what needs to be done now and what services will be needed in the future. Highly recommend this auto service fixture in Pasadena
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May 2022 by Brad R.
Quite simply, this was a disaster...I was referred to Joe by a family member but he never fixed the problem(s) and quite frankly, didn't seem to care much about me having to bring the car back to him repeatedly. And every time I brought it in, it was always something different (what a surprise!). I don't know if this guy is a scam artist but he and his mechanics do not know what they're doing...