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December 2023 by J M
Not open when stated. Was outside building on Saturday at 11a website states they are open 9a-1p, but was closed. Called two different phone numbers and both went to voicemail. Very frustrating.
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October 2023 by Cristobal Ramon
Good location, service, and the personnel are professional
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October 2023 by Lou Hronek
Often words cannot fully express what transpires during a business transaction such as a vehicle rental and the customer service one experiences, therefore I shall start with simply, "WOW!"From the initial phone call ... to the in person greeting upon arrival at MobilityWorks, Ms. Alicia Aguilera was one of the most informative and pleasant customer service representatives I have experienced.By my calling in advance, Alicia had already prepared the rental contract so I only needed to supply my California driver's license and proof of insurance which made the process that much easier.The rental van was very clean, ready to go and full instructions were given to me by Alicia that made me feel like an expert on operation and all the safety features.Simply put, the departure was a breeze. Also, leaving my own personal vehicle in their secured lot left me without worry.Bottom Line : I can't say enough good things about this rental company and it's staff other than it's a "class act" !Operating my own business for over 43 years has given me the ability to recognize other companies excellence. I can assure you that MobilityWorks will leave you with a feeling of confidence and satisfaction.I look forward to my next rental with MobilityWorks!
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October 2023 by Lou H.
Often words cannot fully express what transpires during a business transaction such as a vehicle rental and the customer service one experiences, therefore I shall start with simply, "WOW!"From the initial phone call ... to the in person greeting upon arrival at MobilityWorks, Ms. Alicia Aguilera was one of the most informative and pleasant customer service representatives I have experienced.By my calling in advance, Alicia had already prepared the rental contract so I only needed to supply my California driver's license and proof of insurance which made the process that much easier.The rental van was very clean, ready to go and full instructions were given to me by Alicia that made me feel like an expert on operation and all the safety features.Simply put, the departure was a breeze. Also, leaving my own personal vehicle in their secured lot left me without worry.Bottom Line : I can't say enough good things about this rental company and it's staff other than it's a "class act" !Operating my own business for over 43 years has given me the ability to recognize other companies excellence. I can assure you that MobilityWorks will leave you with a feeling of confidence and satisfaction.I look forward to my next rental with MobilityWorks!Lou H.
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August 2023 by Harvey Yu
The store is supposed to assist people with disabilities, not deceive them. Disabled individuals face many challenges due to their limitations and unstable health. They require additional support and patience, often dealing with financial hardships. However, they take advantage of their vulnerability, making things difficult and overcharging them. It's important to remember that truth prevails, and those who mistreat them will face consequences from God.
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August 2023 by Harvey Y.
The store is supposed to assist people with disabilities, not deceive them. Disabled individuals face many challenges due to their limitations and unstable health. They require additional support and patience, often dealing with financial hardships. However, they take advantage of their vulnerability, making things difficult and overcharging them. It's important to remember that truth prevails, and those who mistreat them will face consequences from God.
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May 2023 by Tamara Calderon
I just tried Mobilty Wors, Pasadena location, and my experience was fantastic! I worked with Alicia to rent a wheelchair lift van, and our trip went completely smooth and pleasant!!Alicia was patient and introduced everything in the van to me and how to operate the lift etc. She gave me some tips on operating the vehicle, and in the end our trip went fantastic!I highly recommend Mobility Works and especially working with Alicia Aguilera !
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February 2023 by Ron Reyes
They take care of my step sons vehicle and they always do a great job on it thanks
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September 2022 by Raffa Rams
Exxxcellent ?
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May 2022 by Sarah Beeman
Stopped by at 12:20 p.m. on Saturday 4/9. Had lots of questions in search for accessible van for family. Store hours posted 9-1 on Saturday. Locked up, no one there. Not even option to leave message when called them. Are they still open to public?
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October 2021 by Deborah S.
Alicia at Mobility Works is outstanding! Everyone I have had contact with at this location is simply great! It is embarrassing to say I requested a Van for the wrong day and Alicia changed it quickly without even having to connect on the phone! The way things are now post COVID, we all need to appreciate how hard customer service roles can be. Customers are not always polite and everyone is stressed. Thank you Alicia and I believe Steve, who answered my call, for always being polite, professional and helpful! Loyal customer. If you need to rent a Van, purchase or service a van. This is the place for you!
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October 2021 by Rita Gonzales
Great people all very helpful
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September 2021 by Sam Sam “Ms.B” D
I work for a company that requires special need vehicles. From time to time, we need service on them. Mobility works is always willing to help us out. With 2 location one in Pasadena, the other in Van Nuys. Jarrod, Neil and Jonathan are always ready to help.
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August 2021 by Eileen K.
"I need to hail praises for an employee in Pasadena, California. Yolanda goes above and beyond her Call of Duty. She spends time with me when I need repairs and is quite knowledgeable of the in's and outs of my mobility van. She's very patient and explains how things work. That's a big help to me. Yolanda is patient and kind. She's a keeper."
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July 2021 by Chris M.
The customer service at Mobility Works is simply unmatched. I had my hand controls put in over two years ago after my five spine surgeries. I remember feeling very discouraged that I had to have them put in, but my advisor Steve was extraordinarily polite and thorough when helping me. He also boosted my confidence and made me realize that using hand controls was just like flying an airplane; there are different ways to maneuver a vehicle. I was also very impressed when he reached out to me to check if everything is working the way it should. He is always been quick and responding, and I have high praise for ethics like this. Whoever has to go to their company, please reach out to Steve. He will make sure you're well taken care of. Steve is the one that makes the difference at this location. Thank you for everything, Steve.
