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February 2024 by Esther C.
This store is big and worth the drive from my regular store in Monrovia. Yarn selection is great which is all I went for this time. However, super grumpy and rude cashier who didn't like that I didn't go to self check out. Sunday 2/4 at 12:45'sh.
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January 2024 by Annie R.
I'm done with this place. There's nobody around to help you. I wanted to pick up some mat board to place in some frames and they were are all ragged around the edges. I would have had to have waited for 15 to 20 minutes before either of the people behind the counter could answer a question as to whether they had any more because they were helping other customers with framing. Have ordered exactly what I need from an online store. It may not be the perfect color but I was not about to hang around to wait to find out they didn't have what I need anyway. Done with Michaels.
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January 2024 by Kailani P.
Hours are not up to date! Claims they don't update the hours... someone needs to do it because having people come here and your closed could save people's time
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December 2023 by Joe J.
I had been trying to find a good frame shop in the area and they all either overcharged or were never open when they were supposed to be so I ended up at Michael's. The older gentlemen who assisted me was super friendly and knowledgeable. Nice to have great service!
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December 2023 by Lawrence L.
My friend came here to return a Christmas tree 10 days before Christmas and one of the cashiers was being very rude about the return. He just opened the tree and stood it up and decided that it did not go with his apartment. The tree was not damaged. The return went through but the attitude was unnecessary.
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December 2023 by lesley allen
Isles too crowded hard to get carts through.
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November 2023 by Dooney G.
Basically no employees anymore. Self checkouts so they don't have to pay people. There is no one to help with those either. Awful.
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November 2023 by Benjamin F.
The cashier with the blue hair (I believe her name was Kenya) seemed to have the goal of ruining peoples day instead of providing the customer service like she was hired to do. She raised her voice, was rude to several customers and smiling/laughing as she did it. The lady in front of us was clearly upset with the way this cashier was treating her and we also experienced her attitude as well. Will not be returning and don't recommend. Attempted to find a complaint section on their website but doesn't seem like they have one.
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October 2023 by Jaime R.
Michael's has truly outdone itself this Halloween season! As soon as I stepped inside, I found everything I needed for spooktacular home decorations. This place is a Halloween enthusiast's dream come true. One of the best parts? Almost everything was on sale for a spine-tingling 50% off! Talk about a great value. I could hardly contain my excitement as I filled my cart with Halloween treasures. The staff at Michael's was not only friendly but also incredibly helpful. They had a wealth of knowledge about the products and were more than willing to assist with any questions or recommendations. Their outstanding service made my shopping experience even better.
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October 2023 by Debbie Rivas
Bought Scrap Booking stuff!I love Michaels!!!
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October 2023 by M C.
I had a great experience at Michael's. I was looking for specific items and the staff was incredibly helpful. In particular Melinda in the frame department was so kind and informative. Thank you, thank you.
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September 2023 by Javier Ruiz
I love the place. The constructive criticism that I say is for Michael to grow as a business. The thing is. The place is well organized but the staff is a bit mediocre and the bathroom is dirty and graffitied.
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August 2023 by Age C.
Management needs to retrain their staff on the concept of customer service or fire and hire people who are grateful to have a job.
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August 2023 by Keith McWilliams
Come for the air conditioning, stay for the crafts!
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July 2023 by Jane H.
I love Michaels for custom frames. They do the best job! I always love their choices for my art work. HASMIG is the best framer, in my opinion. Super nice too .