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August 2023 by Eric Mai
If we could rate higher than 5 stars, we would. Daniel is the owner of Mattress Store Pasadena and manned the store over Easter weekend when we wandered in. At first, I thought we'd just get some info, shop around later in more stores and compare prices online, then make a final decision in the summer when we actually need the bed. Instead, we walked out not only having purchased a new bed, but having one of the best retail experiences, feeling confident about our purchase and feeling fully taken care of. I'm normally skeptical of any pushy or shady sales tactics, but Daniel slowly and patiently won over my trust. He is incredibly knowledgeable and experienced with what he's selling, and really took his time explaining each option, giving us tips on how to best shop and feel for mattresses in stores. He wanted us to make the right decision based on needs and price, and never did we feel pressured or sold to. Instead, it felt more like getting a unbiased lesson on how to choose a bed and how to sleep well. When appropriate, he voluntarily left the store and gave us space to discuss privately. The top notch experience did not end once he got the sale. He was incredibly flexible with post-purchase leading up to the delivery. 2 months after our purchase when we called to get the delivery scheduled, he was able to recall exactly what we purchased and action it straight away. He went out of his way to get the bed delivered for us over the 4th of July holiday weekend. All of the above felt so personal and a giant step beyond any uniform push to make a profit. Finally, the purchase itself: I personally hated Tempur-pedic products and they've had a bad rep, but in working with Daniel (instead of being sold to), over the course of this experience, we ended up buying a Tempurpedic ProAdapt. I've waited a month to write the review as it takes time to experience a new bed. Everything Daniel advised was indeed true. This is one the best beds we've ever had and we have had improved sleep and posture thanks to Daniel's help. We really can't recommend this store and Daniel enough, and wholeheartedly advise you go to him if you need a new bed, or want better sleep.
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August 2023 by Silvia Samuelson
Mattress Store is really the best place to buy your mattress. Sean Tyler and Daniel Ross were most accommodating and knowledgeable on all things mattresses. Now a days it seems difficult to find exceptional customer service. I have referred all my friends and co workers, they all have come back to thank me.This is the only I will buy my mattresses!
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August 2023 by Kevin Cebula
What a great experience shopping for a new mattress, frame and boxspring for our son. Great deal, fast delivery and they were able to swap for a smaller boxspring the same delivery day when the larger one would not make it up our tight staircase. We'll definitely return when it is time to replace our own bed.
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July 2023 by Google user
Mattress Store is really the best place to buy your mattress. Sean Tyler and Daniel Ross were most accommodating and knowledgeable on all things mattresses. Now a days it seems difficult to find exceptional customer service. I have referred all my friends and co workers, they all have come back to thank me. This is the only I will buy my mattresses!
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July 2023 by Maureen C.
Who doesn't have 'buying a mattress' at the top of their things-I-hate list? I always feel hoodwinked. Going to the Mattress Store Pasadena was a completely different experience. It feels like and it is a local, family run business. Daniel, one of the owners, was there every time I visited. He's smart and professional and he made buying a mattress painless and efficient. I felt that I got a fair price and his delivery guys continued the excellent service. Why waste time going anywhere else? I highly recommend.
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July 2023 by Pascal A.
Daniel was wonderful! We were looking for a mattress and went to about 10 locations. Once we stopped at this store we knew we had to purchase our mattress from this location. Not only are the pricing is great, the customer service is amazing! Would recommend this store to anyone!
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June 2023 by Dagny H.
Highly recommend!!! Daniel was extremely helpful in finding the perfect mattress for my friend and I! Super super knowledgeable about what kinds of beds are perfect for different sleepers, back pain, etc! Friendly and easy process, will definitely be coming back for all future mattress purchases!! Thank you Daniel
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May 2023 by Jessica Q.
My boyfriend and I checked out 3 different mattress stores. Daniel clearly knows what he is talking about. He took his time to answer our questions and educate us with which bed was best for us. He was quick and straight to the point.
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May 2023 by Ana Goodenberger
Came in today to just browse mattresses as ours is old and causing back problems. Daniel was very knowledgeable, honest, and helpful. We ended up buying a mattress on the spot with how good the deals were. Will be recommending this store to others!
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April 2023 by Ravel K.
My mom and I had an easy and knowledgeable shopping experience with Daniel. He provided information without being pushy. We ended up buying and setting up delivery within an hour. Thanks Daniel
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April 2023 by Raj BayMax
My wife and I stopped in for a mattress. We recently purchased a house together and needed a bed urgently. Daniel was super knowledgeable, helpful, extremely funny and easygoing. He made sure to understand our needs and helped us find a perfect mattress. We also ended up purchasing an adjustable frame and let me tell you it was everything we never knew we needed.Will definitely be going back to Daniel for any of our bedding needs. You are the best Daniel!!
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April 2023 by Whitney Canady
We were immediately greeted when we entered the shop. We showed them what we were interested in and worked out a deal that was better than the two other mattress shops we checked out. This is a great company and would definitely recommend to anyone looking for a mattress!!
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April 2023 by Rose W.
Daniel has THE BESTTT customer service from the other 5 mattress stores we visited today. My husband and I spent our whole day shopping for a mattress and the place we went to last was the place we bought from. Daniel has so much knowledge about mattress and we learned so much from him. Daniel pointed out numerous things to consider while buying a mattress. He really understands the buyers needs. I highly recommend stopping by the store if you are looking for a good mattress and make sure to look for Daniel!!! We are super excited!! Thank you Daniel. YOU ARE THE BEST!!!
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April 2023 by Raj B.
My wife and I stopped in for a mattress. We recently purchased a house together and needed a bed urgently. Daniel was super knowledgeable, helpful extremely funny, and easygoing. He made sure to understand our needs and helped us find a perfect mattress. We also ended up purchasing an adjustable frame and let me tell you it was everything we never knew we needed. Will definitely be going back to Daniel for any of our bedding needs. You are the best Daniel!!
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March 2023 by Isabel Checa
Bought a mattress less than a month ago from Mattress Store Pasadena! Daniel was great- he informed us of our different options, his opinion on them, and was able to offer us a great deal for President's day weekend! He was patient with me and my boyfriend as we discussed what we wanted and tried some beds out. The bed so far has been absolutely wonderful! The movers were also great (I am sad I have forgotten their names). They were prompt, respectful, and nice! Overall, definitely recommend Mattress Store Pasadena and will buy from them in the future!