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March 2024 by Alyssa Pantle
This place is a scam. They have the signs out everyday saying there is a “blowout sale”. When I asked what the blowout sale was, the salesman didn’t answer my question and changed the subject. He told me box mattress are terrible and proceeded to sell me on a box mattress. He didn’t have any sale on the mattress. They delivered the mattress and it had a hole ripped into it. Then I showed him the price of the mattress at the mattress firm website and that he upsold it by hundreds of dollars he shrugged at me like I should have known I was going to get scammed and it’s too late. Do not go here! It’s cheaper online. THIS PLACE IS A SCAM! DO NOT BUY FROM HERE
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February 2024 by Cali S.
In 2019, we bought an extra-firm queen mattress with box springs from Paul at Mattress City. We were so satisfied with the purchase, we brought a relative to Mattress City to replace their mattress. Fortunately, Paul was there that day. Purchasing the mattress was a breeze. Paul was very attentive to our relative's needs, and did not try to upsell. He was very knowledgeable about the products. He not only explained the key differences between the products, he even demonstrated how the springs work. The prices were already very competitive, and on top of that, delivery, set up, and haul away were included. Paul assured us that even though the product we had selected would be manually assembled, it should be ready in about 1-2 weeks. Exactly 6 days later, we received a call from the delivery company. The delivery team arrived on time, and set up / haul away took less than 10 minutes. Our relative complimented on the quality of the mattress. For a first time in a long time, they did not wake up in the middle of the night due to poor mattress support. Thank you, Paul! We will definitely return to Mattress City for future mattress needs.
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February 2024 by Frida B.
Been buying mattress from them a few times in the last 5 yrs... and I can't say enough good things about them. As long as I live in the area I will definitely keep on buying from them. Paul was the person helping me on the last purchase... he's very personable, knowledgeable and passionate. I appreciate that very much.
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January 2024 by Tiffany L.
Thank you Paul for helping my grandma find the perfect mattress! He was very informative and helped me avoid driving to multiple stores to meet her needs. It was so nice to meet a sales person who genuinely cares about his customer. You don't see that much and I know this for sure since I work in customer service myself. If I need a mattress in the future, I'll go back most definitely and recommend my family!
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January 2024 by Carlos P.
Thank you to Mattress City and Paul the Manager. I came to purchase a twin size mattress. The service was get and got help finding the right mattress. Thank you
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December 2023 by Amanda L.
We were looking for a king mattress for our new place and Paul went above and beyond educating us and guiding us through testing multiple difference mattresses until we found the one that best suited our needs and budget! He was helpful and informational without being pushy, and made us feel like we made the right decision with his expert guidance. We came in with a rough idea of what we wanted, and ended up finding something different than what we originally thought, which was really interesting! We learned about different brands, different firmness and softness and which one would work best with our sleep type and body weight. He told us pros and cons of each one we were trying out, which really helped us land on our final choice. He was great to work with and I'd highly recommend coming by to get your mattress here!
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November 2023 by Steven E.
Had the privilege to have "Paul" take care of me when it came to purchasing a bed he genuinely cares about you as a person wants nothing but the best for you and makes sure you are purchasing the right bed for your needs and budget.He is honest, very knowledgeable,respectful and puts the client first. Ask for "Paul" !!! he is the one person that will make sure you leave happy and have the best sleep ever!!
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November 2023 by G S.
This store has the Best service and best price Ask for Paul. He truly is a best. Great customer service
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November 2023 by Isabel M.
Paul was the BEST! Very knowledgeable, he asked us all the right questions to help us figure out what type of mattress we needed. We had bought one of those mattresses from a box and we're dealing with back problems. Paul helped us find the prefect mattress and made sure we got the best deal.
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November 2023 by Santos F.
Excellent experience, amazing service, and attention to detail! Pablo Valladares was so patient with my wife's requests, and she found the perfect bed. Great selection and quality at the right price topped only by the most personable service. We will recommend this gem in Pasadena to family and friends
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November 2023 by Vincent L.
Paul provided professional, pressure-free, hassle-free, and unhurried service, making the shopping experience pleasant and informative. Paul made it easy for me to select the best mattress for my particular circumstances. The delivery of the new bed and adjustable base was quick and efficient, too. I am very happy with the shopping experience, the delivery, and, most important of all, with the new bed. As to the price? Well, you get what you pay for, folks, and a good mattress is not something you should be stingy about because it affects the quality of your sleep and your overall health. A good mattress is always an excellent investment. So go see Paul and invest in yourself!
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October 2023 by Joaquin F.
I always say, when I do business, if you take care of me, ill take care of you. This is exactly what Paul at mattress city does. By far the most informative mattress salesman in the business. He showed me all the best mattresses exactly at the right price point for me. I ended up with the best mattress I've ever had sleeping countless hours every night. If you need a mattress, you NEED to go see Paul at mattress city.
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October 2023 by Terence W.
Fantastic store, good prices, fast and reliable delivery. Ask for Paul, he'll take good care of you. Honest and knowledgeable broker who never tried to upsell me. Check out this store, they'll take great care of you.
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October 2023 by Simon P.
Paul's service was great! Really helped us out picking the right mattress! He really took his time to hear our needs and gave us a few options.
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October 2023 by Inna R.
Paul is awesome and very knowledgeable. He knows his mattresses lol He was great help, and now I can enjoy my sleep and feel restful!!! Thank you Paul, you are the best.
