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October 2024 by Brian Russell
Exceptional staff, all very happy to help my wife as she looked for the perfect jeans
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March 2024 by Allison Strawn
The staff here are so nice! Bianca helped me find a pair of jeans. I have been looking high and low for a pair of jeans that would fit for months at different retailers. I thought I would give Madewell a try, and I’m so glad I did. I’m so glad Bianca was the one to help. Buying clothes is always a rough experience, but I left with a big smile on my face!!
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March 2024 by ilovemydog namedpoptart
The staff here are so nice! Bianca helped me find a pair of jeans. I have been looking high and low for a pair of jeans that would fit for months at different retailers. I thought I would give Madewell a try, and I’m so glad I did. I’m so glad Bianca was the one to help. Buying clothes is always a rough experience, but I left with a big smile on my face!!
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February 2024 by Ursula Duffy
Beautiful store
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November 2023 by Michelle C.
Wonderful service!! Most of the workers over there are actually really nice and very friendly! The store inside there is really cute, charming, cozy, and spacious!! They do have a lot of clothes and nice accessories to choose from!!! I definitely will come back to buy more of their cute clothes and accessories over there in Pasadena, California when I get the chance to!!! Thank you all so much for everything! Five stars is exactly my total rating!!! :)
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August 2023 by Alison G.
Shoutout to the girls helping me on Thursday 8/24, very sweet and helpful trying to help me find my post partdum size. Had to exchange since I think I'm size bigger and they're very understanding wanting me to get the size right to love my jeans. That's customer service!!
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July 2023 by Sheila S.
I needed to buy new jeans and found this store on Yelp. Lauren assisted me and was incredibly helpful. She was able to guess my size and recommended a cut based on my preferences. She was spot on. I bought the first pair I tried on. She also let me know that when you bring in old jeans they recycle them and give you a discount. I ended up buying two pairs and will definitely come back.
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June 2023 by Jennifer H.
Love their clothes and the range of sizes. We can all shop there together. Also like the denim bar and leather goods.
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May 2023 by Andrea Sanchez
One of the Asian workers stared me down when I walked in with my boyfriend. (Didn’t even greet me BTW!) I was drinking a matcha. So I just stared at her back. Then I said “can I not bring this in here?” She said “no, it just looks good.” LOL SURE ! You were just being rude and you KNOW IT! I’ve worked in customer service IN CLOTHING RETAIL my entire life of 15 years and I would never just stare rudely at a customer like that and not greet them! Lol I was so insulted ! Disgusting ! She’s probably racist. (I’m Latina and my boyfriend is white).
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November 2022 by Alejandra M.
Justine and Janice were uh-mazing! First off, Janice helped me pick out the two types of jeans I was eager to try and ended up falling for both! Justine gave me great customer service at the counter. So 100% happy thank you ladies!
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October 2022 by Leticia M
I absolutely love this particular store, great variety of clothing , nice and helpful customer service
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June 2022 by Leticia Morales
I absolutely love this particular store, great variety of clothing , nice and helpful customer service
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May 2022 by Yimeng Yu
All the team members are super friendly, and Sam is very helpful:)
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April 2022 by Robin R.
I know I'm getting old but can't some of these stores bring in merchandise that most people will enjoy. Most of the shirts are very boxy and frumpy. The majority of their jeans are high waisted. There are lots of petite woman who have a shorter torso. The dresses are made for a 6 foot women. Lately Target has been looking like their buyer is from "Little House on the Prairie ", Maxwell is heading that way, they are on their way to that town. Do better for the prices you are charging please. Btw. The employees in the Pasadena store are delightful, this review is towards the buyers and upper management who seem to be out of touch.
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January 2022 by Sarah N.
I shop a lot with Madewell. This is the unfriendliest boutique I've ever been to. I've been here dozens of times and nearly every time the workers are rude. Mind you I usually go in head-to-toe in Madewell and spend quite a bit. I stopped shopping at this location and switched to online and other boutiques because of the attitude of the workers at this location. A big contrast from the workers at the Americana who are super engaging and friendly.
