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March 2024 by Lana
The Pasadena store is absolutely amazing! It’s in the perfect location, and each and every one of the sales representatives is knowledgeable, welcoming, and fun!But I got a complaint about the align leggings: please bring back the original align from 4 to 5 years ago. This new version is horrible. It is very wide in the ankle area, regardless, of which length you buy. I have thin ankles and it in every upgrade of the align leggings that you do just makes the leg opening wider and wider. It’s leggings, not flared pants. The seam on the glutes and the waist area gets lower and lower. While the band wider and wider. It doesn’t look flattering at all, it is not comfortable to work out in them and this is just so disappointing when the seam cuts your glute in half! We know you all claim that this is an improvement but this is a downfall. Please read your reviews on Reddit. Every Lululemon supporter that helped you grow the company from years ago says that the new leggings are horrendous. You can now get better ones on Amazon for $20. Stop changing the leggings everyone loved. Or at least stop naming a cheaper version that is much worse the same name as the original align leggings. Bring back the align OG - we’ve all had it!
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February 2024 by Ying Liang
Seems like this location has mixed reviews. The few times I’ve stopped by customer service has been helpful and friendly. I was able to make an online exchange and get a pair of leggings hemmed no problem. Pretty easy to get everything Lululemon here.
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February 2024 by Lindsey Aviles
This has to be the worst Lululemon I have ever been to. Today I went to go and exchange my Lululemon leggings because they had bad peeling, as well as a Lululemon align shirt I had bought. They are both about a year old, I’ve taken care of them but the peeling never stopped. I wash on cold, air dry them, and remove the peeling constantly with my own machine but it’s just not working.The one thing I love about lulu is the quality promise. If im spending 120$ on a pair of leggings, and 70$ on a shirt, I’d hope the “quality promise” which is the reason I have been such a loyal customer to Lululemon would have been fulfilled. I had the rudest guy assist me and look my items up and down to make sure they were authentic, it seemed as if he was profiling me off my looks because I wasn’t dressed to impress today, and obviously I understand, with the whole scamming thing going on. However I had given him my email to look it up, and still then he was treating me very poorly, with a horrible attitude. It was a male about 5”8 to 5”10, longer hair and brown skin, kind of Hispanic looking. My point is I would have figured a place I’ve been shopping at so long, and spend so much on would have been a little nicer, even if he told me he can’t take them he did not have to treat me as if I’m less. I’m not even upset on the fact they did not let me exchange my items. It’s the rude attitude that he had, and how he felt the need to belittle me in a way. I had proof I purchased them. Yet had this poor behavior which makes the whole place look bad. I’ve never dealt with this at any Lululemon location, but definitely will not be going back. Pay attention to who your hiring lulu because no person who has a nasty negative attitude should be working for a multi-billion dollar company.
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January 2024 by Camille
Lost a pair of hemmed leggings and will not refund back onto the card they were paid with. Will only refund back onto a gift card. Why would I want to buy more leggings knowing there is no guarantee I will receive them?
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January 2024 by Patrick Bastian
My wife and I are big fans of Lululemon, and have been for the past five years. In fact it makes up about 99% of our workout attire and with their new addition of every day clothes it is starting to make up at least half of my every day wardrobe also. One of the reasons we like them so much what is their exchange/return policy they were extremely accommodating and understanding and it’s great for a couple like us who make it a hobby when it comes to losing receipts lol. They have changed their policy in the past few months, which is completely understandable because of all of the retail fraud that unfortunately goes on. However that’s no excuse to be treated poorly. Not only have my wife and I noticed a huge difference in the attitude of a few workers, but mainly when it comes to the managers/GM’s of a few stores. This Pasadena store in particular is a prime example of how customer service has gone completely down the toilet even when you’re shelling out a couple hundred dollars for a workout shirt. I don’t know if the lady who a lot of people have had complaints about is the GM of this store/owner or if she’s just a manager I’m not going to put her name out there. She is Caucasian and extremely tall and if you’ve ever been in a lululemon, you’ll know that’s not really narrowing it down. In the past this is never been an issue but like I said, they have kind of tighten up the return policy, which is quite understandable and they don’t ask of anything outrageous. I don’t think so. You just have to have a valid ID if you don’t have a receipt. Again, which is fine with me, and I am more than happy to oblige, but for some reason whoever has been helping or waiting on me, they have been doing a great job until a question rises, and they have to assess manager to come over for help. She has given me the third degree every time on how the clothes were bought. What did I do with the receipt? Can I provide a new receipt and so on and so forth but it’s not just the questions that bother me it’s her overall demeanor and tone. She comes across as extremely judgmental and makes it seem like she wants you to know that she doesn’t believe a word you were saying. This last incident really annoyed me because it just didn’t make any sense. I was trying to return two items I had my valid ID, which the nice woman at the counter took to scan (keep in mind. I have return clothes here using the same team before and it’s never been an issue.) for whatever reason my ID was not scanning so she called over the manager to see if she could help out in any way. The manager was basically saying there is nothing she could do and there is nothing that she was going to try to do she didn’t ask me to please gather up my belongings and leave the store, I asked her would it be OK if my wife came in with her ID and did the return since they weren’t my clothes even in the first place I was returning them on my wife’s behalf. This is when I realize that she not only had no intention of making the return happen, but she was going to make sure that I knew that for whatever reason she did it think I was telling the truth. She then flat out told me no I’m sorry we can’t do that. In this case you’re the only one who can come in and do the return it Hass to be you and your ID. In what world does that even make sense like I said, these were my wife’s clothes to begin with I was doing her a favor by returning them for her and for whatever reason the manager that only wasn’t going to try and help me get these clothes returned while I was in there, but she said it was unacceptable for my wife to come in with a valid ID and do the same thing I was trying to do in return the clothes stuff, like this is becoming more frequent at this, Lululemon in particular, as well as the one in Malibu, and the one in El Segundo. If you were going to go to lululemon yourself a favor and don’t bother going to any of those locations unless you want to feel like you’re being accused of being a thief and a liar for some reason.
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November 2023 by Kristina C.
Honestly one of the best lululemon I have been to. They have a lot of options and the staff is so helpful. Usually clothing shopping can be difficult but they made me feel super comfortable. Lululemon naturally is more on the pricier side but the quality is great. I don't have to worry about the clothing getting smaller after washing and drying.
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October 2023 by Julia C
This lululemon store has the best customer service. Thanks Daniel for helping me! He didn't push us to buy but was kind enough to explain our confusion.
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August 2023 by Douglas Antrim
Best customer service I’ve ever experienced, Emanuel is the best, representing the best. Couldn’t be happier with the level of service and professionalism
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July 2023 by Michelle D.
Excellent customer service provided here today from Reed and Wesley. Highly recommend these managers and very professional at handling my issue as a customer. These are the kind of people you hire to work for your company. Store is running smoothly and plenty of items to choose from. Will return.
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June 2023 by Valentin De Jesus
This location has the best customer service out there. Everyone at the store was friendly and helped me find the perfect gift for my girlfriend. Shout out to Jocelyn for helping me out !
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May 2023 by Adriana C.
Excellent experience ! First time trying aligns and the girl Megan I don't recall her name but super pleasant she helped me up with sizes and even went to the stock room to pull another size. They didn't have another item in stock and she placed an order online to ship to my home. At the register she even ask what color bag I wanted lol. Extremely professional and she was also training another girl. The store has a lot more variety and more sizes.
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April 2023 by Tiffany L.
I went in to do a return and was being racially profiled while 2 customers next to me who was also doing a return was not being asked a million questions by the cashier. The manager, some lady was constantly asking me the same questions over and over Two customers came in at the same time as me to do returns and they were greeted while I was not and got their returns handled smoothly without being difficult 0/10 do not recommend
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April 2023 by Kyle Dugandzic
Don’t buy anything from this location. Staff are rude. They are extremely stingy when it comes to returns even if you have proof of purchase pulled up on your phone. Also, they tried to tell me I don’t get a discount anymore and they would “honor it this time” but in the future I wouldn’t get it. Every other location I have gone to has never given me trouble.I love lululemon and I wear a lot of their clothes. But I’m happy to drive to Glendale or another location so I don’t have to deal with the headache.
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April 2023 by Nick D.
So great! Shout out Colby. She was so helpful, kind, and overall awesome. I highly recommend!
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March 2023 by Antonia Barringer
Kind of surprised at the lack of customer service for such a large chain. I brought in a return and and bought a tee. They asked if I could come back because they had “no gift cards for the balance, but thought they’d get the cards in the next day” and I should come back. Seriously? At a major chain? Can’t send me a credit for the balance by email? Can’t give me a register credit receipt? They weren’t apologetic at all. I was traveling and didn’t want to cart it in my bag and it was very inconvenient. I left my $5 credit w them and said forget it. Won’t ever go to that store again. Aside from the Love Tee, I prefer Athleta anyway if I’m going for that basic yoga, pilates wear. Thumbs down on the Pasadena branch of Lululemon.