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February 2024 by Catherine M.
I had a very positive experience at the Labcorp at 50 Alessandro St in Pasadena. My appointment was scheduled for 9:30 am and I arrived 15 minutes early as recommended. My check in was extremely easy and user friendly at the kiosks. My name was called by the receptionist within 5 minutes to request my lab paperwork and I was then called into the room for my blood draw. The phlebotomist was friendly, asked how I was feeling and confirmed my birthdate and doctor. She did a great job at the blood draw. I didn't even feel the prick. She was quick, professional and had no trouble locating a viable vein. I was done with everything within 5 minutes! I was very nervous prior to going in because of my lengthy medical history and I have had many blood draws. My experience at this lab was by far the most efficient and pleasant lab work experience I have ever had. I highly recommend them! Catherine
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February 2024 by Alex Castro
Worst Labcorp I have been too. Really understaffed they have the girl at the reception drawing blood back and forth. The wait time is over 2 hours which in other locations it takes at the most 45 mins. Crowded place with only 4 chairs and 20 people waiting in the hallway. Plus you have to pay for parking, avoid this location at all cost.
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February 2024 by Edwards M.
Service - A$$. No Value for anyones time. Shouting out patient names from desk. 10 people in hallway. No updates. Sh!77y attitudes. As if we are bothering them for updates. Time management - Super A$$. Again no Value for anyones time. Drug screen had me waiting 2 hours before being seen. Imagine being prepared to p!$$ and having to hold it. Pathetic Operations - Short staff. Management needs to be on site. Workers dont know how to manage large groups of patients. No order. No fuX giving. Kiosk check in is BS and just a way to try and not to deal with anyone. Nobody ever and I mean ever at front desk. To top it all off..I got sick from being there for a long period of time. It takes a lot for me to leave a negative review on a place. This was well deserving.
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February 2024 by Teresa G.
All staff very poor bedside manner Nancy rudest at its finest To: Nancy if you don't like people may I suggest working in a ware house loading boxes (boxes have no feelings) I asked for a mask she handed me one that looked used so I asked for another and was told that's our last one rudely (so take it or leave it) I'll leave it thanks Really though a medical establishment with no masks No where to sit poor elderly couple in their 80's with canes standing for over an hour Kiosk says will text you but they don't they call your name that you can not hear because your in the hall and they won't come to the hall to call your name if you don't hear the faint voice in the room your loss
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January 2024 by Sarah B.
This has got to be the most poorly staffed office in Pasadena. To no fault of the staff, but I hope Labcorp starts losing contracts if they can't get there house in order. 3 hour wait times? Come on guys
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January 2024 by catlover la
Bad service, less than 1star.
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December 2023 by Nicole Niedringhaus
Worst place ever. I’d rather go to the DMV. Avoid if you have other options for lab work.
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November 2023 by Christena Veach
Had 9:30 appt. Arrived not only on-time but early (8:50) Seen at 9:56 am!Ridiculous. 15-20 people waiting in tiny waiting room and sitting on floor in hallway. Took walk-ins before me. When I spoke to someone at the desk they were very defensive. Never again. Will go ANYWHERE else.
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November 2023 by Javier Yanez
They take foreverWaited for 2 hours, decided to leave will go elsewhere
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October 2023 by Miranda Gomez
Horrible customer service. Was waiting for 2 hours to get called up to window to show them my blood order and when I went up, they advised me they put me down as “complete” and it kicked me out of the waiting room system when I’ve been sitting in their waiting room for 2 hours and no one called my name. It also happened with 2 other people after me. It’s like they don’t want to do their job and just completing anyone without calling their name. Now I have to wait extra. Horrible.
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September 2023 by Ashley S.
Honestly, do not come here. I have turned in TWO stool samples and they are saying that i never turned anything into the lab. I have been having GI issues for months and have dropped off my poop on two separate occasions because the first time they threw it out. So second time I thought "oh this can't happen again." Only for lab to say I never dropped anything off. I literally checked in with my ID and insurance card. They are clearly way understaffed but just go to quest diagnostics. Because of them I have waited MONTHS to figure out what is going on with my health.
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September 2023 by Nagesh Guthalu
Never go there. Staff are with lot of attitude and are very lethargic, it takes unbelievable time to get it done even with appointment.
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August 2023 by Britt P.
Miserable experience, no phones, no customer services, no decent hours of operation. CHOOSE ANY ITGER FACILITY IF YOU HAVECA CHIOCE!!!!!!!
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July 2023 by Michelle K.
I needed bloodwork done for my doctor's office and scheduled an appointment online for this location. Upon arrival, I wasn't sure where the office was since the door was wide open with a print out on the door with the LabCorp logo but underneath it was a sign that said 'EXIT'. I walked passed the door to see if there was another entrance but ended up walking back and another waiting client was there to let me know that I needed to go inside to check-in. Talk about confusing for a first timer at this location.. I walked in to an empty front desk, busy waiting room, and three check-in kiosks (one of them being out of order). I was able to check-in quickly with the kiosk and went outside to wait in the hall until called. It took about 25 minutes to be called (even though I had an appointment) and did a urine test then had to wait for another 25 minutes to be called back for my blood draw. Overall quick and easy process but this location's customer service needs some MAJOR improvements. The front desk person wasn't friendly, very quick with clients, and doesn't communicate well with instructions; not only for me but for what I've overheard with others as well. Restroom needs some improvements as well - mostly for cleanliness and refilling the hand soap. If you're looking into getting any lab work done at this location, be sure to make an appointment online. I had to wait almost an hour total WITH an appointment. I don't even want to know how long I would've had to wait without one..
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July 2023 by Beth O.
normally I am in and out in 15 minutes. today when I arrived for a 12:15 appointment there were 19 people waiting and no one at the desk. waited nearly 20 minutes for someone to show up. I was shown to the room fairly soon after that, but entire appointment took over 45 minutes. everyone should not go to lunch/ vacation the same time
