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March 2024 by Mich M.
Labcorp on Green Street in Pasadena is a zoo. I waited 2 1/2 hours to be called after I checked in, and then they paged me and told me that I had to wait an hour more to be seen. Do not go to this lab. IT IS A ZOO!
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February 2024 by Gloria Diaz
The facility does not have a restroom nor a key for there patients to provide a urine sample.they advice to take the urine cup home or fine the nearest facility then return the cup.unacceptable
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December 2023 by Carrie M.
If you do a walk in, expect to wait at least one hour minimum because they have an insane backlog of patients.
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December 2023 by Jill
Make an appointment! I did and got in and out within 30 mins while wheelchairs lined up outside on the walkway. This place is too small to handle the volume of people. One of the 2 check in computers was broken so that created a line. This place is cramped and scuffed and grubby. Labcorp should be embarrassed.
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December 2023 by Cathryn Stokes
I’ve always found this Labcorp very nice, and clean. The receptionist was professional,and careing. I do wish they were open on Saturdays a couple of times a month. It would be very helpful for people that work . This is my 1st choice over all the other Labcorp’s.
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November 2023 by Waka “Waka” Waka
Worst labcorp around. Avoid if you can. Long wait times even if you have an appointment. I can understand that to a point and the phlebotomists are okay but the front desk staff are rude and unfriendly. Messed up my moms test which was pretty important as we needed it to get a biopsy to test for cancer.
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November 2023 by Alan Terran
Filed a complaint against this location, had my elderly father turned down multiple times for labs that were ordered by different Dr's offices.Verified information from his Dr's office, even obtained Fax confirmation #'s of the orders sent to labcorp.Their employees are classless, pending to hear from a labcorp rep on the matter.
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November 2023 by Valeria S
Terrible assistance and long waiting time.I asked to check the order prior, and after waiting for an hour, the front line said they Can't do it.Quest Diagnostics on the 1st floor has a way better service!No more Labcorp
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September 2023 by No Name (hjc985)
Overall, my experience here has been average. The wait times can be long (1.5 hrs) or short (30mins) depending on the time you go. I am giving this place a 3-star rating because customer service can be improved and I had to wait 30 minutes after I was seated to give blood on top of the 90-minute wait in the lobby.
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August 2023 by Gabby Suarez
My mom always comes here pretty fast service and very friendly
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June 2023 by Laura-Marie
TL;DR: Avoid this location at all costs. They will change the order of the draw queue for non-emergencies.Husband had a scheduled appt. They texted 20 min after the appt time that the technician was ready. While waiting to go back, a physician loudly proclaimed himself as he walked in with donuts wanting someone to come from another location to draw his blood, delaying everything another 10 minutes. Husband finally went back, then waited another 45 minutes in a freezing cubicle to even seen. When it was his turn, *we overheard the phlebotomist prepping the doc who had just been called back.* I said that my husband was next and has been waiting an hour for his turn. I told that the docs paperwork was on top, that's the system they use, and hubby is next only if he had an appointment. I said he had one at noon and now it's 1:15, and *somehow, this guys paperwork happened to find itself at the top of the pile above my husbands??* The lady at the front desk must have realized I found out she changed the order of the queue and came to the back to draw my husband herself stating, "They're short staffed today." However, she told the phlebotomist to continue drawing the doctor and not the lady that was in line after my husband. Being short staffed doesn't mean people get to jump the queue when others have been waiting over an hour for their appointment. Uncaring, rude, and, in my opinion, unethical when there are patients with chronic pain and illness waiting patiently for hours in cold rooms and uncomfortable chairs. Then to pull something like this on people who are already suffering? Infuriating.
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March 2023 by Lusine Margaryan
It was my second time going to this location and I must say it was a pleasant experience. Divine in the front office was so polite and helpful. Shikha was amazing as well! She drew my blood and I did not feel a thing. Completely painless. I am an phlebotomist myself and I know how difficult it can be per patient and their needs. Completely professional and a smooth experience. Thank you so much!
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February 2023 by Inah M.
Went in for a test that they said I cannot do because I did not prepare for it. I researched about it and it says that you can take the test if you stopped taking the medicine at least 3days before. All the studies supported that, and they still insisted that they are the only ones who have that policy and that I needed to come back regardless if I told them that i can't not have that medicine for too long.The front desk ladies were snob and rude and raising their eyebrows on me. And i can hear how they talk to the elderly patients so rudely. I DO NOT RECOMMEND THIS PLACE to anyone. Wasted my time going here.
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February 2023 by Argin Baghoomian
Very slow do work last time went 2 hours was there and unfriendly employees
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January 2023 by Joyce G.
Happened to be in the Pasadena area and thankfully they had a Labcorp close by. Needed to get some lab work done that I just didn't make time for.They opened up early in the morning. Found plenty of free street parking. Took the elevator up to the 2nd floor and did the easy self-check in. Waited for only a few minutes in the waiting area before I was called up to the registration desk to provide my lab paperwork. There was only one other person waiting ahead of me. After I gave my paperwork, the lab tech was ready for me. Everything looked clean. Very friendly technician and did a great job drawing up my blood quickly. Hardly felt a thing.Back in my car and off to do more errands! Quick and easy service.
