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March 2024 by Melina Peña
It's unfortunate that with insurance it's more difficult to get medication than out of pocket. CVS pharmacy is more likely to be stocked than here.
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February 2024 by Anna Haskvitz
Great experience - I had a doctor appointment and was able to pickup prescriptions all in less than an hour. The pharmacy line looked long but I was in and out in less than 10 minutes because they had staff at every single window. It was so fast! Nice building and I even got a latte on the way out! And free parking.
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January 2024 by Esteban M.
Extremely rude & unprofessional. Get upset and give attitude when you try to ask a question. Or flat out ignore you.
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December 2023 by Anissia J.
Thank you Alex in the occupational/worker comp department. You really helped my boyfriend out and we're super courteous. I wish I could say all my experiences have been like this one but sadly I can't. Thank you for standing out and making me feel special. Hope you have a wonderful holiday.
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November 2023 by Stephanie L.
Made an appointment to get routine labs drawn and their system was down. The plan they implemented as backup did not respect those who had appointments or STAT lab orders. Everyone was being treated as a walk in and being given a piece of paper with a number to be called. I expected Kaiser to at least have a backup system like printing out the schedules the day before or allowing people who can show that if they made an appointment, they can be in an expedited line. I was instructed to avoid consuming anything for 12 hours prior to the lab draw, so I am quite irritated that Kaiser's lack of foresight took an extra hour of my day and delayed my ability to eat.
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November 2023 by Kisha L.
I went to urgent care to get my stomach checked due to having some pain after eating dinner the previous day. I was seen in five minutes or less. I saw Doctor Abraham who was very concerned and understood my pain. He recommended drinking plenty of fluids and eating toast and bananas. He said I had the stomach flu and that it just needed to take its course. So no medication was necessary. The office staff was kind and very helpful. Ample Free parking.
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October 2023 by AJ L.
Clueless and inexperienced doctors. They will lie on their medical reviews and make a mark on your record. Do not trust them for a minute. I wouldn't recommend or try bother using any of their services. Completely pointless heath care service.
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October 2023 by Lorena V.
I have been coming here for many years and it is hands-down the nicest, cleanest and most organized Kaiser Urgent Care, ever! All staff, from doctors to clerical, to cleaning staff, are extra friendly.
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October 2023 by Gage Martin
Super helpful/ nice staff / pharmacists! Call before to fill your prescription to avoid waiting in the long line twice.
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October 2023 by Gaiane D.
If you are looking for OB care, do not go to this location. The scheduling system is uncoordinated. You get scheduled without being notified. I've been scheduled multiple times on work days after I have asked to avoid those days. When I call to reschedule (I've done this about 5 times with each call over 20 min long) I get a "we are all booked up". They have cancelled multiple OB visits with my actual OB and I've gotten pushed around with multiple providers that have no clue about my history nor do they provide any education on prenatal or OB care. I've even been sent to other locations which are far drive times. Wait times are long and you get a 5 min visit if that. I will be 40 weeks pregnant and the only appointment I have with my actual OB who I last saw early on in pregnancy may be switched to a phone appointment per a message I just received. 40 weeks pregnant and a phone appointment?! Of course their strike starts on my due date. It has been 40 weeks of hell dealing with this healthcare system. There is lack of communication, no continuity of care, and you are just another number. Oh also don't go to Kaiser Fontana for OB care either. The scheduling system is horrendous there also and their midwife Stephanie Anne Meyer, CNM almost killed me there and didn't even show up after my labor to see if I'm ok. Kaiser you really need to relook at your scheduling department. We are humans not sheep!
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September 2023 by Zac M.
I really hate this Kaiser they have one of the worst services I was waiting for 7 hrs tf the sistem they have it's awful I hate them they don't care if people dye ...
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August 2023 by Andrew C.
Do you enjoy waiting in long lines just to check in? Do you long for the feeling of sitting in a chair waiting an eternity for your name to be called? Then this Kaiser is for you! If you really don't want to talk to a person you can try your hand at the "express" check in which is really just an exercise in patience. The best part was watching people try to use the express check in only to give up and get back in line after wasting a few minutes. Check in process is comical.
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August 2023 by Pat Canal
The service pharmacy at kaiser is horrible. The lines are long . There is only one person checking in the orders. The pick up time ranges between 30 to 45 minutes. The mail order is not any better. It took over 3 weeks to get an order. For as much as we pay for Kaiser, their service needs to improve.
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July 2023 by Steve M.
Another TERRIBLE experience with the absolute WORST medical provider in North America! Our daughter somehow gets in to see an ENT without an appt on a Friday because she has a sore throat that is getting much worse very quickly. The doctor performs a strep throat test, it's negative, but she won't write a prescription because she wants to see if her condition worsened first. As you could imagine, her condition worsened on Friday and Saturday so we headed over to UrgentMed in Pasadena on Sunday where we were more than happy to pay cash out of our pocket to get some competent medical help. The doctor at UrgentMed immediately prescribed the antibiotics needed in less than 30 minutes. Even better, UrgentMed NOW takes Kaiser so we were covered so don't go to Kaiser for any reason at all. They just don't know what they are doing - it's just a factory of tests, delays, referrals, canceled appts, etc. If you are applying to multiple jobs and you narrow it down to the best two choices and one of them offers Kaiser for their medical coverage, then TAKE THE OTHER JOB! Life is WAY too short to be stuck with Kaiser.
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July 2023 by Rosalba B.
I love this place, so confortable and they have a lot of doctors to choose from. I have a Doctor Timothy, he all ways care about my health and if I need any refers, he those and follow up when is need. Also I went to others department and the personal is so friendly. I have Kaiser Permanente for over 30 years. And to be happy is just to know how to use the services. If you need any care, ask to a doctor, if you don't like the doctor, call customer service and they will change for other one. Also parking if free, so is a big plus. No mención the parking at kaiser Sunset, the price is ridiculous high, don't understand how a person with low income can pay up to $16.00 for parking. Other than that, love Kaiser.
