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December 2023 by Kat G.
Had something in the tire and had to stop for a repair or new tire. When we pulled in, there were no other customers. It took at least 5 minutes to talk to someone and then another 20 minutes after that for them to pull the car into a bay. To have one tire changed it was 1 hour and 45 minutes. Let's not even discuss that the tech didn't know enough about cars not to drive our car the emergency break on. Overall an appalling experience.
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December 2023 by Gevork A.
This place is ran by a bunch incompetent and unprofessional people who will damage your vehicle, dirty it, and adding insult to injury, I strongly believe they are not properly certified. Approach them with caution. Better yet, if you love or value your car and safety, stay away from them.How has corporate let this incompetent so called Technicians work on customers vehicles?
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December 2023 by Renee A.
I work down the street so naturally when my car stuttered turning on of course I thought the battery. Went to this location to have it checked. It took 3 staffers to make it seem like they were working to check the battery. I would have rather known that equipment was broken and not doing the job right off the bat than waiting half an hour for all the guys to just chat by the my car and jiggle the cables to make it seem like they were doing something. Half an hour later get a paper only to go to another location. Honestly as I type I remember the same thing happened a couple years back for the same problem. This location really just doesn't do much. You only change a battery every few years so it's not hard to remember with this. If you're In the Alhambra area, go to the just tires there. When this location can't be honest and transparent what are you doing? Can't find honest decent working folks to just have good values with customer service. The company should have better standards with equipment and people who just do right by others. Watered down America bleeding into so much more.
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October 2023 by Rebecca C.
I went through the USAA perks website to get a deal at this Just Tires location. I regret it. They are under new management since the last time I came in here. (Been coming here for 15 + years) and things have gone WAY downhill since these new people came in. First of all they talked me out of getting an oil change because they didn't have the time for me to get my tires done AND change the oil in under 2 hours. Then they let anyone park in the handicap stall, regardless of handicap status.It takes them two hours or better to change out for tires because they can't be bothered to lift your car for the first hour and 45 minutes of your time. My tires were pre-bought and paid for prior to me getting into the shop and even with an appointment my car was never lifted or even had the mileage collected After an hour and 45 minutes of waiting there and I arrived 15 minutes early for my appointment. When I called the customer service line, the person over the phone gave me a hard time for wanting them to ensure that their shop do better when I go in and finally get my tires put on I'm quoted that it will take over an hour to get it done. I got in at 10 and two hours later I was handed my keys back. That is unacceptable service for when you're trying to "do better". If you have hours to waste, feel free to go to this location but if your time like mine is precious and I have a lot to do in the hours I'm allotted during the day to get things done then I would strongly suggest going somewhere else until they fix their lack of employees's integrity problem. I sure do miss the previous management team.
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September 2023 by Katarina Manos
Do not get your tires fixed here. We got a tire replaced here months ago, got coverage for that tire, hit a nail with the same tire, and they want to charge several hundred dollars to fix it. Everyone acts nice, but they're nothing by con men trying to make extra money. Avoid if you want to save money.
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September 2023 by Matt B.
Only go here if you have no other choice. Had a flat tire late on a Sunday afternoon and they were the only place open. I'm from the San Fernando Valley, where you can just pay one of the tire shops to repair a flat for $20. I told them right away how lucky they were that I wasn't near one of those shops, because I could tell they were going to rip me off. They were far more interested in upselling me to 4 brand new tires (which I didn't need), then fixing the issue I had with the 1 tire. I'm giving them 2 stars instead of 1 because the service time was ok and they were able to install the tires same day.Costco is a much a better place to buy tires. I ended up buying 2 new tires (so that they back of the car would be balanced). To top it all off, they ignored my request to simply give me back my old tires. Instead they destroyed them immediately by punching holes in them. This voided their warranty and forced me to throw them away, instead of having them replaced for free. The mechanic who did this offered me a discount on future tires to compensate, but I vowed never to buy from this company again.
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August 2023 by Nicholas Alderete
This place does not operate in a timely fashion and has no regard for set appointments.Made an oil change appointment for 9am. Showed up 15 minutes early and there was someone checking in without an appointment. No problem.Waited over an hour. The non-appointment customer's car needed tires and was taken in within 20 minutes.There were about 5 customers who came in after me so I figured they were busy so I waited patiently. After waiting an hour, the front desk worker comes and tells me the mechanic does not feel comfortable performing an oil change on my car because the check engine light is on. He says they have no way of knowing why it is on (because they don't keep an OD2 scanner in the shop I guess). I told him I already know why it's on, and Jiffy Lube had no problem changing my oil.So it took them an hour to discover my check engine light is on and inform me they could not complete my service. I was unable to find any disclaimers about such inabilities.Wasted an hour of my life while they right up and took the non-appointment car in within minutes.
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August 2023 by Clair S.
Outstanding service by Juan Gonzales and Brandon. Easy parking, quickly greeted when I came in. Juan gave me options and was detailed about tires, so I felt like I was making the best choice.
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July 2023 by Cindy Y.
We've been coming to this Just Tires location for almost 20 years. Although the sales and technician staff have changed throughout the years, the kind and professional service have not. We have purchased tires from here, gotten our tires re-aligned and rotated, and have tires repaired from nails.Today, I took my husband's car in for a nail that caused a flat tire. I had called in the morning and talked to Fernando Suarez (at front desk) about the best way to get the car there. He said to ask AAA if they can add air to inflate the tire enough to drive the car over, as opposed to putting a spare tire or towing the car (which would take longer and be more expensive). Fernando was indeed correct! The AAA tech was able to assess the safety of the tire, add air, and follow me to Just Tires. Once I got to Just Tires, the strong air conditioning was a welcome relief in the 80 degree heat wave at 9:30am! Welly Garcia, the Just Tires tech, was able to look at my car right away. Fortunately the nail was removed, and the tire was able to be repaired rather than replaced. All this was done in about 30 minutes! They were both very friendly and courteous. I am so thankful for the excellent and fast service I received yet again at this Just Tires location. The comfortable waiting area with coffee, TV, chairs and great AC was a huge plus in this summer heat wave!!
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July 2023 by Otis Thompson
Friendly service good pricing on tire installation and repair, but had to go back twice for rebalancing on tires they just did on two different days. Either they have technicians that don't know how to balance tires correctly or they did it deliberately too convince me to have a wheel alignment I didn't need at that time... Don't fall into that trap be smarter and tell them, " It did not do that before you guise worked on it..." Be safe, smart, and watch out for scams...
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June 2023 by Chino L.
Got my Honda Pilot serviced there for a fully synthetic change oil and tire rotation for $100 out the door. Scheduling an appointment was very easy. I was done in around 90 mins, less than the 2 hour estimate for the service; which was excellent considering they were understaffed that Sunday.Fernando the receptionist was very professional, patient, and knowledgeable. He gave me a discount coupon without me asking. Will definitely come back here again. Thank you!
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May 2023 by Gary N.
This place is a life saver. They service TESLA's!!! Took my model S in to get my tires checked on after I noticed the pressure dropped. They found it to be a small metal that punctured my rear driver tire and luckily they were able to take care of it with a repair. Long story short, not too many places service tesla'a and not too many places open so late especially after working hours. Alberto took great care of me and told me arrive before 630pm and they were able to take care of everything. Totally recommend the friendly service and straightforward attitude of the team that they have here. I have been a customer of Just tires for over 4 years now and I will definitely recommend and come back here. They also have a nice waiting area, with AC, bathroom, drinking water and coffee. :)
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May 2023 by Cuiyan Mei
I made an appointment this Monday, regarding replacement of two tires and four wheel alignment, via a phone call. They told me it will only take 1.5 hrs so I made an appointment on Thursday noon to sacrifice my lunch time from work. I also chose the brand and size of the tires that I want when I called, to make sure they have them in stock.I arrived at 11:50am, walked in and told the front desk that I made an appointment ahead. They checked me in, then I started to wait. It was almost 1:15pm when I saw my car was still outside. So I asked when would my car bring into the workshop. The front deck guy told me that they were very busy but it would be soon.1:45pm, my car was finally in the garage. And a few minutes later, one guy told me that the tires that I requested were not available so they have to change to another brand. But when I checked in, they didn't mention it at all.I had been waiting so long so I just want to have it done. I agreed with the substitute that I am not familiar with...2:30pm, I saw my car was still hanging there so I checked the status, they told me it still need another 15-20 mins to finish.3:00pm, I finally made a payment and walked out of the store.3 hours and 10min in total!!!I am very sad and disappointed with anything, other than the attitude of the staff. The reason that I made an appointment a couple of days earlier, is just to make sure I can get what I need in time! But in the result, tires are not the same; time frame is way longer than I expected.The scheduling system is so terrible in this store, per my experience. There are also a few ladies waiting more than 2 hours in the seating area with me.I went there last year with a nail in a tire. I came in as an emergency and came back the second day for the replacement, with everything was ready for me. I don't know what happened this year but I hope you could do better. I won't come back again and I would rather go to the dealer with higher price but more appropriate service.
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April 2023 by handy man
When I had started going to this shop, it was a pleasant experience with folks like Tony and Gabriel, genuinely rendering customer care. After they were gone, this place turned haywire. I dropped by first thing Sunday, Brandon the front desk server, who often put up a plastic face and charade postures with robotic verbiage. After checking my car, the mechanic shared among all parties, the camber bolt was concerned, in addition to other conditions. I’d like to change the bolt right away or the next day where I had the similar part changed months ago at this location. However, the front man would soup up with more antics by postponing the schedule further, claiming the manager authorizing this won’t be available till later days. At second thought, I called this premise moments later, appealing to fix the issue the same day or sooner. The front man who picked up the phone, adding more twists, at first not identifying who he is, blushing me off saying would call around vendors in the area for the part. However, when I followed up again with another call an hour later, could tell he never called anyone, and he acknowledge as Brandon, wouldn’t be able to help due to manager won’t be back on later days due to family issue, then slammed the phone. Telling, is this more prank? The part is only $40 or ish, countless auto supplies open on Sunday, and I will be the one paying for it anyway, especially knowing that keep driving would put one in harm’s way!
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March 2023 by Handy Patron
When I had started going to this shop, it was a pleasant experience with folks like Tony and Gabriel, genuinely rendering customer care. After they were gone, this place turned haywire. I dropped by first thing Sunday, Brandon the front desk server, who often put up a plastic face and charade postures with robotic verbiage. After checking my car, the mechanic shared among all parties, the camber bolt was concerned, in addition to other conditions. I’d like to change the bolt right away or the next day where I had the similar part changed months ago at this location. However, the front man would soup up with more antics by postponing the schedule further, claiming the manager authorizing this won’t be available till later days. At second thought, I called this premise moments later, appealing to fix the issue the same day or sooner. The front man who picked up the phone, adding more twists, at first not identifying who he is, blushing me off saying would call around vendors in the area for the part. However, when I followed up again with another call an hour later, could tell he never called anyone, and he acknowledge as Brandon, wouldn’t be able to help due to manager won’t be back on later days due to family issue, then slammed the phone. Telling, is this more prank? The part is only $40 or ish, countless auto supplies open on Sunday, and I will be the one paying for it anyway, especially knowing that keep driving would put one in harm’s way!
