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August 2025 by Sam
I wanted to return a “final sale item” for store credit. They never said in the past it wasn’t allowed. This time Leo said it’s not allowed unless I call support and they tell him the return would be allowed. So I did that, put them on speaker phone, they tell him the return will be allowed and he responds saying “no it won’t, we don’t allow more than one courtesy return” and I’m just like… what?? Why did you have me call them then? The whole thing was weird and awkward.
Anyway, the phone rep processed the return for me by mail. I definitely won’t be coming back to this store.
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June 2025 by Michael Fiedler
I’ve gone here several times this year. Everyone is so nice and helpful. They don’t hover around and ask you 100 questions about what you like or what you’re looking for. They let you shop in peace and are always ready to answer any questions. Recently I ordered something and was delivered the wrong item. They were beyond helpful with the entire return process. Great experience all around.
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May 2025 by Alexander G
Barbara went above and beyond to make sure our suit was absolutely perfect. She was patient, detail-oriented, and genuinely cared about getting everything just right. Hands down the best help we’ve ever had at J.Crew—can’t recommend her enough!
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December 2024 by John Hunter
I always buy online pickup in store, less busy than the century city location, well worth the money I think, no complaints and I definitely recommend to shop here.
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October 2024 by Matthew Trewhella
Shopping was pleasant enough and I bought a pair of shoes and 2 pairs of trousers. Unfortunately, one of the shoes started sqeaking really loudly after a couple of weeks because the sole is delaminating. They wouldn't exchange them because I didn't have the original box!! I have the original receipt and the fault is really obvious.
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June 2023 by Lauren Doss
Above and beyond. From the moment I walked in the door the personnel here are gracious and a rare example of lovely customer service. It makes me want to return again and again! (And this is data gathered over multiple visits! Always an exceptional experience.)
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June 2023 by Tony “Poppa Tones” Garcia
The Pasadena store moved from the NW corner of Colorado & Fair Oaks to across the street by the Apple Store. It’s about 1/2 the size of the old store. Helpful staff still but maybe checking online to buy & pick up at the store might be a better option.
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April 2023 by Anet
Very rude person! unfortunately I don't have the person name and I have to leave this review for entire store where the rest of the crew may not be deserve! I had a return for my online order and she was noticing me because I didn't have a paper receipt!!!!and at the end she left with out any notice and asked other representative to help! I wasn't rude or anything, I just patiently waited to be helped! Very disappointed from JCrew and from this point on I will rather do my shopping and returns online than dealing with face to face rude customer service and be judged for nothing!!!!
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March 2023 by Alejandro R.
A bit bummed that the store moved to a smaller location. I was helped by Stacey today, and she was awesome! She found my size and delivered excellent customer service. I wish we could see more product displayed on the sales floor.
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March 2023 by Morgan K.
J Crew still doesn't disappoint. At a new more modern and hip location right next to the Apple Store on the legendary cool and hip Colorado Blvd, you can look fabulous while getting your latest iPhone updates! This new location is very new with high vaulted ceilings and pops with color from their new line of the season! Be sure to say hi to my fashion forward pal "H". That's "H" for handsome! The staff here is friendly and pretty knowledgeable. I love their selection of fashion choices and they have them in stock. See you here!
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February 2023 by Miguel L.
Another one bites the dust. As of February 7, 2023, this location has permanently closed. I no spoke to sales associate who said a new location will open nearby around Valentine's Day.
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February 2023 by Will Rockwell-Scott
I went here today and the store was empty! As in out of business.
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December 2022 by Ben L.
Skinny white sales associate was so rude and judgmental. Forget shopping at j crew. Yuck.
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December 2022 by Dave W.
Soooo pissed. It's Thursday at 7:04pm. Apparently they close at 7pm !?! Only wanted to buy one $100 item but the salesperson wouldn't let me in to get it. Guess they don't need or want my business. It's December, 3 weeks before Christmas! Uuuuugggggghh! Bulls?$&t
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September 2022 by Andrea Martinez Gonzalez
Always a, to use a cliche, wonderful shopping experience; helpful and very pleasant customer service. Their online store is also the best, with customer service, via chat or phone always willing to help with your inquiries.
