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“I had an excellent experience with Kali at the T-Mobile Old Pasadena location. She helped me switch from another carrier, and the entire process was incredibly smooth and stress-free. Kali is highly professional, knowledgeable, and truly knows what she’s doing. She took the time to walk me through the details of each plan, explained everything clearly, and made sure I chose the best plan with a great deal that fit my needs. Outstanding customer service from start to finish—highly recommend asking for Kali!”
10:00 AM - 8:00 PM
3699 E Foothill Blvd, Pasadena
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“This past Friday we had an amazing experience at this location. After reading most of the reviews, I was apprehensive to stop by. I'm glad I did not allow the negative comments to keep us away. It was time to upgrade three phones and did not want to encounter a hassle as in years past. If you want to be treated with respect & the utmost kindness, look for Jen to assist you. Jen went above and beyond the norm to get everything handled in one visit. Not only did she take her time to make sure we were happy with our transaction but she also was multitasking and assisting others while we waited. No one was left unattended. It was a busy day (Veterans' Day). Jen's personable demeanor and friendly smile is what made a difference, and I absolutely will be returning to this AT&T location. Look no further for outstanding customer service. Her name is Jen.”
“I want to thank Paula and Richard in the Hastings Ranch store for their amazing customer service! The day got started off with an unexpected and difficult situation, but they were both calm and extremely helpful through it all. Richard was very knowledgeable and handled everything for us with great care and efficiency. We had been very unhappy with our previous carrier, (whose name starts with a V and ends with erizon,) and we decided to see what our other options were -- and I am so glad we did. Thank you so much!”
“Really quick and easy experience at this location this morning. My phone was stolen recently, I bought a new iPhone from Apple and came in to activate it on my acct. I was ready for an hours-long process since I didn’t have my old phone but it was very easy and everyone was super helpful.”
“Wonderfull employees here in the store. Amanda was so sweet! She helped me and my mom pickup the modem and activate a new phone line with Spectrum. She was fast, knowledgeable and extremely friendly. Great customer experience ✨”
“Ryan the store manager was super great and helpful. Pleasant nice friendly professional and very patient and helpful, I left very content and satisfied with my problem resolved.”
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“I don't usually leave reviews, but Daniel, man, he deserves it! He goes above and beyond to ensure a customer is fully satisfied. He does such a good job that I would definitely recommend anyone to go to this store! Thank you Daniel! ?”