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November 2023 by Lesli K.
This place is HORRIBLE!!!! Where do i start? -when i dropped my dogs off they didn't even bother to write down feeding instructions, she said she would "remember it" -when i called to check on them I was put on hold for a long time, and then they came back and said the dogs were "fine". I doubt they even checked. -i think the most astonishing thing of all is that none of them (the rude staff members at the desk and the people i spoke with when I called) even seem to like dogs! They bring them out with NO emotion at all and when I asked how they did she said "there were no notes of behavioral issues". In summary, there has to be a better option. For the price they charge it should be SO much better. I would give it negative 20 stars if I could.
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November 2023 by Martin Alamango
Best place for Dog day care in Pasadena ,
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October 2023 by Brigitte S.
I've waited a while to write this review because I wanted to see if my feelings towards I Dig My Dog would subside but they haven't so here I am. They erroneously shaved my dog, ruining her beautiful coat. Basically, there were two golden retrievers named Ginger in for day care and they grabbed my dog to be shaved thinking it was the other Ginger. The groomer shaved half of her body before another staff member informed him of the mistake and they aborted the service. The staff did call to inform me of the incident and I asked them to "even it out" not knowing really what she looked like. This was not done prior to me arriving to pick her up. I took my dog immediately to our personal groomer who was aghast that (1) a "professional" groomer would shave a golden retriever and (2) that they would shave top to bottom and not side to side (as evidenced by her ugly zebra stripes) as this is apparently not the correct way to groom a dog. I was pretty upset but I understand that mistakes happen (allegedly both Gingers look identical and the only difference is the collar) and I'm truly just happy that her hair will grow back and she didn't have some type of physical incident here. I hope since this incident they've developed some sort of verification procedure to avoid this in the future. While the grooming incident was bad, what I found out about I Dig My Dog afterwards is immensely worse. I have friends in the wider dog owning community in Pasadena and I have since learned that an employee (at risk of losing their job) secretly urged some patrons to not bring their dogs back because they were being hit as a form of negative reinforcement. I will not be going into more detail for privacy reasons but please, do not bring your dog to this facility because there are some very well behaved dogs who have been hit by staff members here. There are no cameras in the building and that is for a premeditated reason. I was informed that hitting is not just the behavior of one staff member but a pervasive culture. The staff is polite at the intake but they are terse and impersonal when scheduling, calling with a question, and dropping/picking up your dog. When you ask a question, you are met with "what?" or a blank stare and unfortunately, this occurred with every staff member I interacted with - even ones who I thought were nice and competent. I think one time they told me that my dog had fun and went swimming, every other time I felt like I was bothering them by being in the room. Things could improve if they (i) stop hitting dogs, (ii) develop a validation system to ensure the correct dogs are receiving the correct services, (iii) invest in online booking management, and finally (iv) place cameras in the facility for an added layer of accountability. I am ashamed that I ever entrusted my dog in their care and I am a very vocal advocate against any dog coming here. Please look into Dogtopia or highly reviewed and booked people on Rover, I would never recommend bringing your loved one here.
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June 2023 by josh m.
I don't think you could find less happy or helpful people in your lifetime. Four people behind the counter...none of them bother to utter any sort of greeting nor barely lift their heads. It was akin to going to the DMV or an airline ticket counter. If there were ANY other similar options - anywhere - I would go there. After this review is read, I'll be a little concerned...
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June 2023 by Sheila Shull
So far, so good. 1st obedience class went really well. I pick my pup up tomorrow from a one-night boarding (1st ever), I'll report in again after the fact.
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June 2023 by Alice Cortez
5 stars, great care and frendly professioal service.
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May 2023 by Daniel Cipriani
Absolutely awesome. Walter LOVES I Dig My Dog. Everyone makes him feel at home.
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April 2023 by Nicole D.
My dog, Mr. C, adores IDMD. Every Thursday morning he excitedly lets me know that it's daycare day. As we get out of the car, he is happily greeted by name and pulls me like a rocket to the lobby, where he huffs and bounces with excitement until he gets to go play with all his human and canine friends. I find the staff to be caring, kind, and helpful - my (let's say "picky") dog is my litmus test - his joy to be there and his happy exhaustion at the end of the day are testament to the great team behind the counter and with the dogs. The place is clean and friendly. We always feel safe boarding here - even when Mr. C got snapped at (he stepped on a sleeping dog, I guess he never heard the adage), the IDMD team took charge and got him to the vet to get the nip checked out - keeping us updated so we didn't have to worry while overseas. He was just fine. I like that the team keeps everyone up on vaccines, and I am so grateful that Mr. C has a carefully-monitored daycare setting where he can chill with other doggos. We buy a year in advance to take advantage of the multi-visit discount, and we have a standing reservation, which helps in such a popular place. Big thanks to the IDMD team for being an important part of our life!
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April 2023 by Tony Barilari
I dig my dog is amazing! They take excellent care of our pooch, who always comes home tired and happy. Staff are friendly and clearly love dogs, and they remember our dogs name every time we bring her in, even if it's been a long time since the last visit. Couldn't be happier!
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March 2023 by Daniel Deephouse
My dog loves this place, he’s been going for 2yrs now and he gets so excited when we arrive! That’s how I know he doesn’t even look back.
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January 2023 by Matthew Otto
Great Pasadena local doggie daycare. Our dog loves it there!
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November 2022 by Janice Zou
Just finished one very unpleasant dog private boarding experience there. The front desk person said my response to the problematic setup in my pup’s private room was sent after hour when she had to leave. But I actually replied only 5 min after she sent that late email with initial picture updates... She did remember the picture I showed to her and another staff with the correct room setup during our drop off 2 hours before their office close time, but she did not realize afterwards they mistakenly placed an extra blanket and an extra pee pad (outside the pee pad holder) that my pup could swallow... She still says I cannot expect 24 hour service despite those urgent facts. Because no one there checked my urgent request emails or my voice mail, I had to ask my friend to go there at night and luckily found a remaining staff to remove the extra pee pad and blanket. I could not sleep well and had to wait until this morning when their office just opened to pick up my pup. The only star I left here is just for them being polite (although not quite realizing their improperness) when we talked.
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August 2022 by Armando Martinez
They Know what they are doing. Clean place and they Treat our Babies like their own
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July 2022 by Laura S.
Our dog may loose his vision after boarding here for 4 days. I would caution anyone from leaving their dogs here. We were alerted to a 'minor' eye infection the morning when we picked him up and told we should not worry - 'it's normal,' "it happens all the time." We were told not to seek medical care as it would likely clear up on its own in a few days. When we picked him up it was clear the infection was bad as his eye was weeping, swollen, and he couldn't keep it open. We immediately brought him to our vet, who advised we should immediately take him to an ophthalmologist due to the severity of the infection. The ophthalmologist informed us of an interior eye infection which had likely festered for days. (To add to this they informed us that he had lost nearly 20% of his body weight and had several scratches not requiring medical care on his body - all of which occurred during his 4 day stay). The medical bills will be well over $1000. He is receiving medication and will be in a cone for weeks. There is a possibility of blindness based on progression. He may have required surgery to extract his eye if we listened to them and didn't bring him to the vet immediately -- they are not veterinarians and should not be advising or assuming they can diagnose/ treat. They should have informed us immediately and took him to the hospital. He has boarded many times (not here) and always done well. To make things worse, the owner (Lundy) called us while we were on the way to the specialist to "educate" us on how the infection was no big deal and didn't require medical care. She was rude, and never once asked how he's doing or if he was ok. I tried to get a hold of her subsequently for 5 days after pickup to inform her of our dogs condition and when I finally got a hold of her she again displayed no concern, was rude and aggressive. Maybe they're taking too many dogs, or just don't care... DON'T LEAVE YOUR DOG HERE! I wish I had known...
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May 2022 by Rebecca Robinson
They're great! Especially love Lilly and Lundy. They were both patient with our dog who opened up to them and enjoyed her time at I Dig. Not all the staff at the front desk was always warm/friendly, but most of the time they were acceptably helpful which is fine too.
