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June 2024 by L S.
I've given up on trying to get through to this office. It doesn't seem like the front desk cares if the patients get through or not. From waiting weeks on end for a call back that never came, to being hung up on while on hold, I've officially run out of ways to get them to give me the time of day. I had an authorization for Rizvi at his other office across town. I live 10 minutes from this office, so I wanted to see about getting it redirected. I was bounced back and forth from my insurance and both his offices until I finally got it confirmed that I needed to get the clinic coordinator at this location to request a redirect to my insurance. I left an email, and didn't heard back. I called and left a message, a week later I still hadn't heard back. I called again, still no answer. It's now been over a month of me trying to get someone at this office to get things going for me and I am tired of wasting my time. I can't speak for Rizvi just yet, but I can say don't bother with this office.
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June 2024 by Fabio T.
This has nothing to do with the knowledge and quality of the doctors, but this practice is just a factory. Very rushed care once they call you. When I came in for the follow up visit, my appointment was at 8:15 and I was the 3 person who had checked in. I saw on the check in list that there were at least 3 other patients who had 8:30 appointments for the same doctor. I saw several people who had arrived after me being called. After half an hour I asked for my copay back and told them I was leaving. They said it would take about 40 hours for it to go back to my card. Three days later it's not there yet. This is no way to run an appointment system. It looks like the patients' time is not important to them.
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May 2024 by M G.
My visits were in 2021. I got the first appointment on a Monday morning to avoid waiting and I had to wait almost an hour to see Dr. Sepideh Saber, who is no longer at the practice. When I asked at check-out about it, I was dismissed for not knowing that it is common for doctors to be late on Mondays due to surgery. At no point during the hour was I informed that I would have to wait for a long time. I came in for an issue about one hand, and they ended up giving me two braces for both hands, which I believe was a cash grab and was not informed how much I would be charged for them even though I asked. I was also referred to PT. The PT read out loud my referral notes from Dr. Saber, which included statements like "the patient was informed of XXX" of which I had not been informed during my visit. My injury did improve with the brace I was given, but the overall experience from both the Dr. and the rest of the staff was negative.
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April 2024 by Vanessa B.
Dr. Mort Rizvi is an amazing scientist artist surgeon. He has the best personality and knows exactly how to repair an orthopedic problem/injury and repair an aesthetic issue on human head or body. Dr. Rizvi knowledge and experience level is very impressive making him a great asset for any person who chooses to be a patient under his care. Dr. Mort Rizvi and Isabella PA-C from Huntington Orthopedics are both very caring, so efficient, very professional, admirable and impressive knowledge and experience . I am extremely grateful and highly blessed to to be Dr. Mort and Isabella's patient. I definitely recommend them hands down! Way two thumbs up! Brianna D-B, patient.
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April 2024 by Agustin D.
Overall I had a great experience here! Ernest Reyes really helped me out and explained everything thoroughly and kept me in the loop. He was very personable and professional, but kept it light and friendly. The entire staff here from front desk to PTAs are all polite and show care in their work. Hopefully I don't have to come back here, but if I do, I know I'm in good hands!
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April 2024 by Eddie C.
Excellent Doctor. Skilled, has bedside manor, goes in depth , etc. I'll be back to see him for follow up without hesitation
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April 2024 by David Blan
Dr.Berenstain takes his time to hear your concerns and help in directing your recovery to good health. Thank you
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March 2024 by R T
The negative comments regarding the horrid customer service, particularly from the Personal Assistants are real. The PA’s at Huntington Orthopedic are extremely rude, abrasive, condescending, lazy, incompetent, unprofessional, unhelpful, uncaring, and difficult to deal with. The priority of any medical clinic should be to help the patients as best as possible, and I saw none of it at Huntington Orthopedic Surgical Group. These people do not care about their patients and only want your money. They will not go out of their way to assist patients in need and will treat you as nuisance. So please, do yourself a favor, DO NOT WASTE YOUR TIME WITH HUNTINGTON ORTHOPEDIC SURGICAL GROUP BECAUSE THESE PEOPLE WILL WASTE YOUR TIME AND MAKE A FOOL OUT OF YOU.
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March 2024 by Ronald T.
The negative comments regarding the horrid customer service, particularly from the Personal Assistants are real. The PA's at Huntington Orthopedic are extremely rude, abrasive, condescending, lazy, incompetent, unprofessional, unhelpful, uncaring, and difficult to deal with. The priority of any medical clinic should be to help the patients as best as possible, and I saw none of it at Huntington Orthopedic Surgical Group. These people do not care about their patients and only want your money. They will not go out of their way to assist patients in need and will treat you as nuisance. So please, do yourself a favor, DO NOT WASTE YOUR TIME WITH HUNTINGTON ORTHOPEDIC SURGICAL GROUP BECAUSE THESE PEOPLE WILL WASTE YOUR TIME AND MAKE A FOOL OUT OF YOU.
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March 2024 by Rosalie Guevara
My parents and I can't say enough about good things and how happy we are with Dr. Borenstein. My dad went to him with a lower back and knee pain and unlike other doctors Dr. Borenstein took the time to listen to my dad’s concerns and pain. Dr. Borenstein made recommendations and explain the symptoms he was experiencing and made sure that all my dad’s concerns were addressed. Sorry for the long review but we thought It was important to point out how amazing this Doctor is and how attentive to all the concerns a client has. We definitely recommend him to anyone that’s going through the same pain. Thank you Dr. Borenstein!
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February 2024 by Jens2girly4u P.
Dr Rizvi has been seeing me for a year now for a hand injury. He and his staff Griselda have been wonderful. I have never waited for more than five minutes before being seen. Even when I had an emergency appointment. I have surgery in two days and wouldn't trust any other doctor to do it. Thank you Dr Rizvi and all of your staff. Jennifer Power.
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February 2024 by Comrade D.
Dr Burnham is a good surgeon but that office is a mess. It's very hard to get a hold of any of the MA's. I had spine surgery and it was awful having to deal with Reem, Dr Burnham's MA. They ordered some post op imaging and told me to come back in 2 weeks. After emailing the MAs for a week asking for my authorization and getting no response (I don't even think they listen to their patient voicemails) I sent another email asking for a letter for my employer stating there's been delays in my imaging and my return to work date needs to be pushed back. Reem emailed me basically shaming me for having an HMO plan and I "should think about getting a PPO" so I don't have to wait for auths. What a rude dumb ass. Shitty patient care. Needless to say, I switched surgeons.
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February 2024 by Annmarie T.
I had an MRI at the Huntington Orthopedics MRI office this week. If I had known it would take two weeks to have my MRI read by the radiologist for my broken shoulder, I would not have gone there. (To compare, a recent MRI for my husband somewhere else for same thing had results in 24 hours.) The staff I spoke with at the orthopedics office were not helpful. They should take a lesson about guest relations at a hotel chain in how to treat customers. Lessons learned: Always ask questions before having a test done. And don't trip and fall.
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February 2024 by Rosalie G.
My parents and I can't say enough about good things and how happy we are with Dr. Borenstein. My dad went to him with a lower back and knee pain and unlike other doctors Dr. Borenstein took the time to listen to my dad's concerns and pain. Dr. Borenstein made recommendations and explain the symptoms he was experiencing and made sure that all my dad's concerns were addressed. Sorry for the long review but we thought It was important to point out how amazing this Doctor is and how attentive to all the concerns a client has. We definitely recommend him to anyone that's going through the same pain. Thank you Dr. Borenstein!
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February 2024 by Nic A.
Long waits, rushed care, no results. Been waiting just over an hour for what would be a quick follow up visit with no explanation of the delay. Asked receptionist how much longer as I might need to reschedule. They searched for an answer but were unable to help. My first visit had me waiting about 30 minutes (and I was the first patient of the day) and the visit felt rushed. Also, my injury is still not doing any better 6 weeks later. Very disappointing. Lobby is clean and calm so I was giving it a second star for that. But I'll wait about ten more minutes and see if they deserve it. It's been 15 more minutes. Close to an hour and a half waiting. I need to leave and reschedule but now the receptionists have left for lunch. I have a feeling no one is here and I'll be waiting until they return from lunch. I'll definitely not come back here after my follow up (need to get my MRI results). If you have a choice in care I recommend you steer clear of this one. Quick update. As I was leaving, they finally came to take the person in front of me who was waiting for longer than I was! They told me they should have a room for me soon. I explained I needed to go and that I've been waiting for an hour and a half. The staff member, Julie, replied with "I don't know what you want me to do". Um, Maybe start with an apology for the delay? And maybe not be an hour and a half behind without explaining to the people waiting. Or maybe Julie needs some training in her people skills. Unpleasant and entitled, not sure she should be caring for people in pain. OK that's it, you can see by my reviews that I have a good share of positive reviews when they deserve it and I'm not afraid to call people out when they fail. There's no excuse for disrespectful behavior and treatment. Oh, and in case it helps you in avoiding doctors or their clinics, I was there to see Dr. Burnham. He seemed like a personable kind of guy, but as mentioned my visit was very rushed and after six weeks I'm still in pain with no improvements or plan.
