Banks in Pasadena, CA

“We love our Branch and all the people there that run that office; Sylvia, Natt, Suli, and Ron. They are awesome and their help is invaluable. I can rave about them all day.”

“I had an appointment at this Logix branch to open a new account and this was the closest branch to San Diego. So, I had a bit of a drive. However, I digress, and this review focuses on the following: (1) parking; and (2) service. PARKING LOT Keep an eye out! There is a parking lot behind the building, but it is next to a parking structure. The signage is small for the parking lot for Logix customers, and it looks like it's only for employees because of the size of the lot and the gate. I would have liked to know in advance where to park because the bank validates for its customers that park on the smaller lot. However, I parked in the structure because it looked more convenient and it was not too expensive. Logix does not validate parking in structure. SERVICE When I got inside, there was a receptionist that took my name and confirmed my appointment with Eduardo. I was early and she said it would be about 30 minutes, but Eduardo finished early and assisted me within minutes of my arrival--before my scheduled appointment. It took no time to open the account. Everyone was really nice at this location. All the customers inside the branch were either being helped or seemed to have been helped and waiting for an appointment. Logix had a lot of staff that were working hard to assist the customer. It never felt like customers were waiting on the employees to get through a rush of customers that weren't being helped. Quite the opposite. In conclusion, based on my current experience, I recommend this Logix branch.”

“I came into the Pasadena branch with a very frustrating issue that I had not been able to find resolve for over the past 2 weeks. I spoke with the Assistant Manager, Rosa, and she was patient, knowledgeable and thorough. Not only was she able to walk me through ALL my options to resolve the issue, but she also went above and beyond to find out how she can make my situation less stressful and frustrating.

I walked out of the bank feeling 1000% better than when I walked in and am very appreciative of her level commitment towards finding a solution. It is rare to find the compassion and understanding she showed me when it comes to customer service and, overall, she made me feel like a priority and valued. Thank you Rosa! :)”

“We are extremely satisfied with this Pasadena branch. The staff is very friendly and knowledgeable. Our organization has been moving additional accounts to this branch because of the attention and outstanding customer service we receive from all the associates. The support we receive in identifying financial products that fit our needs is unmatched!”

“I absolutely love come in to the bank, all of the team is just the most inviting. Mrs. Brenda always has the best smile, and is so sweet. I have never been so overjoyed with a banking institution as I am here at Pasadena federal credit union. Tha k you all so very much for being the very best”

“There is usually no wait, and the tellers are always willing to assist. On the few occasions I've had to wait, the personnel were always professional and apologized for keeping me waiting. Other branches may not even acknowledge you, but their personnel are well-trained in customer service.”

“I would like to give Andrew Gomez 10 stars he helped me open a checking and savings account. He went above and beyond to explain everything to me how it works. He has amazing customer service and he was very polite and he also answered all my questions. Thanks again Andrew I would definitely recommend my friends and family to you. You are the best.”

“The Customer service is top notch! Especially Mauricio. He eagerly and professionally took care of my account issues. It took a while for my call to be answered but he was worth the wait! I hope they know what a gem they have in him! I will remain a faithful customer because of his amazing service.”

“Have been a member for 7+ years and I always get treated with respect. They provide fast, clear, and friendly service. Always available to help with any issues I might need their help with. Buying a car or getting a loan from them has always been the best option. Clear guidelines and explanations on how loans work make me feel like I am with the best credit union. Definitely recommend it to others.”

“Made an appointment online to open a checking account at this branch on a Saturday morning. No extra wait time when I showed up, and I was greeted by the friendly banker Samantha Dang, who helped set up my account and explained to me financial terms that I'm not familiar with. Really appreciated her patience and professionalism. I thank her for making my first banking experience in the US so smooth.”

“thank you to ecentral for helping me get my 2020 ford f150. thank you to sayra for helping me with the loan and also to sandra for going above and beyond with the whole process . she always kept me updated with everything and made it easy.”

“I WAS HONORED TO MEET THE STAFF AT THIS LOCATION. FIVE STAR RATING FOR THE HEAD MAMAGER. JOSE. HE SHINES BRIGHT. THERE SHOULD BE MORE STAFF WITH HIS PROFESSIONALISM . I MET SELIA PRIOR TO MEETING JOSE.HOWEVER, SELIA CALMED THE PROBLEM. SHE WAS PLEASANT AND KIND AS SHE EXPLAINED THE POLICY FOR CASHING CHECKS... SHE WAS INFORMATIVE AND CONFIDENT IN KNOWING THE BANKS POLICIES AND PROTOCALL. SHE TOO WAS PEOPLE FRIENDLY AND WARM . THE ATMOSPHERE WAS HEART FELT AND INVITING.
I WAS SENT TO THIS LOCATION BY GARY THE BANK MANAGER AT THE 2029 CENTURY PARK LOCATION. I HAD A VERY BAD EXPERIENCE THERE. HOWEVER, MEETING THE STAFF AT PASSADENA LOCATION MADE ALL THE DIFFERENCE FOR ME. IF I EVER NEED TO VISIT CITY NATIONAL BANK, I WILL COME TO THIS BANK. THE BANK MANAGER EXAMPLES NOTHING BUT A NICE REPRESENTATION FOR CITY NATIONAL. THIS BANK SHINES.”

“Stephen was more than just helpful with our auto loan; he was amazing! He worked tirelessly with us until everything was sorted, making the whole experience very pleasant. His communication was top-notch, ensuring we were always in the loop and understood every step. What truly set Stephen apart was his knack for guiding us to make smarter decisions along the way. His advice was invaluable, and his efficiency in getting us approved was nothing short of impressive. We’re beyond happy to have had Stephen by our side through this process. He’s truly the best in the business!”

“I love my credit union. I have been using this credit union before they were at this location and before I had children. The one big problem with this location is that the parking for credit union members is usually taken up by people that are not using the credit union. I've never had to park on the street before behind the parking lot but I have had to do that recently. When I am conducting business and money transactions, I don't wanna have to park that far away from the banking institution. I have watched people come out of the Sylvan learning business that have had their cars parked in the member parking only spots for over 20 minutes or longer. They just sit there and don't move their car. I feel that this could be remedied by one person having their car towed but also putting on the signs that there is member parking only from 8:30 to 5:30 Monday through Saturday. I want to bring new business to the bank in form of my mom but I don't wanna have to park across the street if she needs a space that is close to the bank. I really really hope that this parking situation gets corrected. Because the tellers know me and I know them and this is a wonderful credit union. I feel that it is the management that needs to take care of the problem that I have. But I don't believe I am alone in This.”

“This location has the Kaiser optometry offices in Pasadena. The facility is on the first floor and is clean and neat. The staff are friendly and helpful. The eye exam was easy and quick with Dr. Lii. The offices are open on Saturday and there is ample validated parking.”

“I have been a member of this credit union for over 15 years. I love the personnel. They are very friendly, helpful and patient. Sometimes the lines are long and only one teller at the window or they have to close for lunch due to a shortage of staff. Overall, this credit union has great APRs for cars, houses, savings, loans, and checking accounts. Easy parking.”

“Pasadena Branch.
Mgmt. Team: Eli Branch Mgr. outstanding. Very professional welcoming. Knowledgeable. Exemplary Leadership with Staff and banking expertise.

Benny, Marissa, Devin, Knarik, Moises Excellent customer service, Trouble shooting. Often times above and beyond to endure customer satisfaction. All welcoming and embrace diversity. Again attributed to leadership and training. All extremrly confident in their capabilities. Valued Team members All.”

“Olga the service manager helped me today right before closing. She went over and above to assist me! I will return to this bank. I appreciated the wonderful customer service.”

“I came in earlier today and met up with my mom to be added to her account. The staff immediately welcomed me as I entered their building. The staff here are professional, kind, and efficient. The place itself is very clean and organized. I want to give a special thank you to Jesus who helped us today. I liked how he got straight to the point and got my mom and I out in a timely matter. Parking: There is a parking structure to park it. Chase validates up to 2 hours. Restroom: There is no public restrooms Staff: Attentive & Efficient”

“I love this credit union. The decorations make you feel like you are in Hawaii. Lines are always short and the service is fast. The staff is professional, friendly, and understanding. Usually, it's only one teller however, they do not rush you. They make you feel good about being a member of their bank. Great interest rates on loans, savings, checking, etc. Plenty of parking in the rear lot or on the street. Note: They do not have a money-counting machine to count money they do it by hand the old-fashioned way. They do not have zelle yet. The ATM is only Available during bank hours.”

“I love this credit union. Been a client for more than 30 years. Very customized and personal service. Never met in person, but they have always handled our needs from a distance, even living abroad.”

“Excellent customer service and staff is really nice. Everything was explained clearly when opening my new account. I'm very happy to use this locations services. Excellent visit for my first time especially first time banking with Wellsfargo.”

“8.31.2023 I've been a customer here since it was a Wells Fargo . When Chase took over I wasn't impressed but they're doing a good job I think . Recently they refused to honor a check I wrote to a contractor on 8.1.2023, they didn't contact me nor tell me why, they said "we paid that check" so I had to go back to the contractor and he'd submitted my check twice and they refused to honor it . On 8.30 the contractor and I went in to this branch and a Mr. Ghazarian sat down and asked some questions then made a telephone call, he made sure my funds were returned to my account and I wrote my very patient contractor another check . I hope it's sorted out now, Mr. Ghazarian was very patient and took the time to get it sorted out . Kudos . -Nate”

“Everytime I come to this bank most of the time there is no line. That makes me very happy. I can maneuver through the bank quickly without waiting too long. They usually have 2 -3 tellers at all times which makes the line moves fast. The staff is very nice and welcoming. Parking can be difficult at times due to so many businesses in the same lot.”