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March 2024 by Alec P.
I will be leaving a review about my experience today at GameStop I am in my 30's now and have been going to this same GameStop for almost 20 years now. Sometimes are a hit or miss you always have your certain employees that use their word play to add charges to things it get you to spend more Before you walk out. Today I walked in to a young lady and a man named Connor right away asks me what I am looking for today I smile and say a PlayStation 3 controller, I normally just hunt for random used games at the store but this one of the times I was very specific, after I tell Connor what I'm Looking for he looks in the back finds a used controller and I'm excited right away he looks at me and says I'm going to sign you up for a pro account the way they word it now they make you think your just signing up for a free membership... no they are going to charge you $25 and try to not tell you that they are charging you for it but I know this is there new tactic and I decline I just want the controller he then says ok so I'm going to add the three year protection plan on your controller I also decline no because I don't want to pay for your extra fees. He says ok we will do a year you do know that if you walk out of here the second you go through that door and it doesn't work you can't get a refund because you don't have the protection. I said so your telling me your potentially selling something you haven't tested? He said we don't test our ps3 stuff anymore... that is a flat out lie I have sold things or traded in to GameStop they are very thorough to check the stuff they are receiving so they don't get scammed and so that they can low ball you. I was dumbfounded that someone could think I was so stupid to not catch on to what he was doing he will say anything to get that extra charge let me remind you Connor your not going to get a promotion lying to your customers. I am guaranteed 7 days or my money back if my controller doesn't work which is guaranteed too, I will be bringing it back and getting my money for no extra fees, Thanks Connor
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March 2024 by Elen M.
As far as customer service goes , kacey was the best! She helped us out so quickly and honestly did above and beyond to make sure we got what we needed!
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January 2024 by Emma Phillips
Shockingly terrible place, shockingly bad prices. Went in to purchase a single switch joy-con usually priced at $40, they only had a refurbished one which he was trying to charge $45! For a used refurbished one! More expensive than a brand new one?! I had just been to another game stop where they were selling a refurbished one for $35! This is not the first time - they seem to make up the prices… IF (and I seriously do not recommend) you go into this GameStop check online first and also check best buy which is next door, also a better GameStop is in the Santa Anita mall
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December 2023 by Brandon C.
I went in at 8:50 pm 10 minutes before they closed. They said that they were closed and I told them look at your clock. They told me I had until 9:00 to get something. At 9:01 I went to the check out and they said that they wouldn't let me purchase my game. Then 3 more people came In saying they called and was going to buy a Xbox they told them that they were closed. They weren't helpful very rude. When I left I bought the game from Best Buy instead. NEVER stepping foot in there again
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December 2023 by Eddy De La Cruz
Best GameStop I've ever been to.Update - 5 stars to 1 star11-24-2023: My girlfriend and I went back to this GameStop to see what they had for sale.This store is so small, the cashier asked us to move about 7 different times to get thru the back room door. When I finally found three games I wanted, I was pressured into renewing my GameStop subscription, which I did, and then I was told they didn't have one of the games but I could go drive 25-35 mins to another store where they might have it. AFTER I PURCHASED THE GAMES FOR OVER $100. Horrible customer service.Matthew is a scammer.
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October 2023 by Jason E.
Terrible customer service. Walked out and went to Best Buy around the corner. Seems like most of the poor rated yelp reviews are because of one of the employees at this location. I was there last night. Those reviews were true..
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October 2023 by Sherri Brasher
Had what we wanted. Very friendly and knowledgeable.
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September 2023 by Gap Toothed Gaymer
This store is trash. I went in to get the promotion that if you spent $15 on pokemon product you got a game stop stamped card, but was not able to because the overweight lady, Casey, was only saving them for her regulars. She claimed it was specific to her store. Babes, it's a corporate store. We don't live in a fantasy world where you make up your own rules. Terrible customer service.
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September 2023 by Nick Blackbird
Drove 30 minutes to make a purchase and this guy was closing at 6:17PM when on Google Maps shows they close at 7PM, update your hours so you don’t waste people’s time.
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September 2023 by Ching C.
Hours are not accurate as listed on website. Very unreliable. Nobody ever picks up the phone. No inventory of games.
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July 2023 by David H.
Hours are actually only to 7pm as of today. Employees looked at me funny when I tried to open the locked door.
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June 2023 by Michael G.
Went in today and wasn't even greeted. The guy named Noor who works at this location is rude and clearly doesn't listen because I told him I had a Pro membership at least 5 times but he still managed to not ring my purchase towards my account so I missed out on 1200 points. Whats the point of having a pro membership if it's not even acknowledged when you make a purchase. I went back in the store to bring up the issue but he said that my number showed a different last name that wasn't mine. I asked him to check again and this time MAGICALLY my last name appeared. It was too late and I couldn't get the points for my purchase even though he could have just done a return and done the transaction again but I don't think he wanted to be bothered. However, I called customer service and they were able to help me. This store use to be good, but now some of the people like Noor are lazy, inattentive and dishonest.
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May 2023 by Space Ruwwad
It says closed at 9:00 but it was 7:00
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April 2023 by Daniel Resendiz
Nice staff and very helpful
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February 2023 by JayZ LC
Frequently Closes 15-20 minutes before close time shown on google
