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March 2024 by Brenda R.
This has to be my favorite footlocker, they have good deals from time to time on some nice shoes!! I definitely stop by like once a month haha the staff is also so friendly
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January 2024 by Kidilan Traveler
Best shop to buy branded items
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January 2024 by krys s.
Went here today (Sunday) and there was about 3 employees. Two out of the theee were on their phones. We asked for a size of a shoe. Salesperson brought us half the pair and left. She disappeared. We wanted to try another pair, or shoe lol but no one was to be found. Some other customers came in but they weren't helped either. When they didn't have our size, they didn't offer to check other stores or help us order it online. Horrible customer service. Management should review the cameras and see what they're paying for.
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November 2023 by Zibo Wei
Rude service. Trying to check out but store staff told me she s on the phone have me waiting 5 min
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November 2023 by Victoria Baroglio
They never have my size on the shoes I actually want
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November 2023 by Jasmin K.
Really nice and when I asked for a size they quickly were back with it! There was many types of shoes for amazing prices too.
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September 2023 by P S
Rather large Foot Locker in Pasadena. Good selection. Many sale items. Friendly and helpful staff. Worth a visit.
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July 2023 by Aileen H.
Rude workers + inventory's nothing special= never coming back here. Believe the reviews, people. My husband went up to a girl to ask her to get a size shoe for him (so, basically expecting her to do her job) and she was going on and on to another rude worker about an experience she had with a previous customer. Honestly, you shouldn't be talking bad about customers in front of other customers. Both of them made him stand there for longer than he needed to. When they finally looked up, they acted like he was rudely interrupting them. When she finally came back, she just handed him the box (the wrong size) and walked away without a word. But not before shooting me a look up and down like, like "what, you wanna say something to me?" We walked out of the store appalled, wondering why the people working there make you feeling aggro or like you have to apologize for bothering them. Basic manners that mama should have taught were definitely lacking, not to mention the utter absence of the concept of customer service. THIS. This is why brick and mortar businesses fail and online commerce almost always wins out.
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June 2023 by Camila B.
This store is the worst and has horrible customer service. They never answer calls and when do they click. This location needs to update employees because they are rude!
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May 2023 by Guadalupe G.
Rude customer service over the phone . Employee was quick to say shoe not in stock without checking and not giving me options for nearby stores
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March 2023 by Nia Sutherland
My kids went to get shoes one night. I came 10 minutes to closing and one of the workers had the door locked and didn't want to let me in. I explained that I was there to buy for my kids shoes. When we got home there was 2 different pairs in one box. So I had to go the next day to get the right pair. When I went back I was trying to explain why I was there and opened the box so the worker could see what the issue was, who was the same worker who sold us the shoes and she was so preoccupied that she didn't even pay attention. After about 10 minutes she looked up and in the box and realized that she made a mistake the night before. Never once did I get an apology for anything. The customer service sucked. I bought both pairs any way because my son wanted the shoes. But I rather go to a footlocker in another city than to go to this one which is closer to my home and job.
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February 2023 by Andrew L.
Was hoping to find a variety of shoes with helpful advice. The associates never approached me to assist with any help. When I finally asked for a size of shoe the associate was rude as if assuming I was not going to buy anything. I don't know if they work off commission but they did not seem to care for helping me at all. I only gave it an extra star for the quality of shoe.I didn't find exact what I wanted but there was an alternative at least. I will not be coming back here again specifically because of the service.
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January 2023 by Steve Huynh
Nice place to shop, really enjoy how the shoes are presenting on the shelf
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January 2023 by Steven Huynh
Nice place to shop, really enjoy how the shoes are presenting on the shelf
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December 2022 by Earth Angel Amira
Incompetent people work here. I asked for 7.5 in women’s shoe, the girl brought out a size 9?♀️
