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October 2023 by Fabian F
**********, ** They are nice, but they are taking their sweet time. I left my car over a week ago for a simple bumper fix, and I only got 1 update from some guy that told me they are "programming" my car and it should be done quickly.Days go by and nothing... I view my car on my phone, and can see my car parked in the same spot for days!!Now I am getting alerts on my phone about engine problems!!!If it is too complicated to fix, they should let me take my car to another mechanic who can get the job done.
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August 2023 by Christopher M.
Fix Auto did great job fixing my company vehicle and working with insurance company. They kept me informed I would definitely recommend.
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August 2023 by Dave Sullivan
Fixit kept me informed and demonstrated my best interest. I much appreciated their transferring the work to another of their locations, resulting in my truck being completed in 4 days vs 14.
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July 2023 by Josh M.
If I could leave zero stars I would. Avoid this place. I was trying to get a real full quote. After a lot of back and forth I was scheduled to bring the car in, for them to take the car apart and put back together for a $500 fee. Now they don't want to do that because they are saying if the take it apart they won't be able to get me the car the same. (Very bad) I only have scratches, I'm only in for paint. I mentioned I need the quote and time frame because I don't have renters insurance. I can go on how bad they been but honestly I don't know why insurance companies choose to use them. If you go here I would recommend documenting your car incase they make it worse. Since they literally told me they can take the car apart but can't guarantee a rebuild.
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June 2023 by Jagdeep Singh
Dropped of my Tesla after an accident. They took 6 months to replace both right side doors. They did not bother much providing status updates. They struggled to calibrate door handles and took car to Tesla two times. They often let car battery drain below 45 miles and I had to email them multiple time to plug in my car (and of course one email was not enough for them). They wanted to return my car with at least 4 scratches and I had to leave my car there for them to fix them. Finally when I picked up my car, I heard wind ingression from front right door(the door they replaced). They downplayed the issue and told me its normal (later Tesla fixed the issue and I had to pay out of pocket). I tried (emails and phone calls) to reach out to shop manager multiple times regarding the issue and to get documents for insurance claims, but he never replied to my emails and was also "on lunch break" when I called. Very bad customer service and communication and I feel they are not competent enough to handle Tesla repairs even though they are "Tesla Certified Shop".
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June 2023 by Adrian Alvarez
In my situation, Fix Auto showed the least amount of customer service possible. I will share the following 3 experiences:1) The back bumper and passenger quarter panel needed to be replaced in my Tesla Model 3. I was told that parts can be hard to come by, and I should expect it to take 7-10 days for Fix to acquire them. After I paid a deposit for the parts, I waited. About a month passed when I called to check in on the status, and I was told the parts just came in and that I could bring my car.2)When I brought in my car, I was told it would take another 5-7days to make the repairs unless they found additional damage. And if that was the case, they would let me know.The following day, I checked my car on the Tesla app, and Fix charged my car, but to the max limit. Charging your car battery yo the max and not driving is not recommended because it can degrade the life of the battery. I hoped that if the repairs would be done sooner than later, it would not be a bad thing. Boy did i assume incorrectly....3) After 2 weeks I received a text indicating my car would be ready in 2 additional weeks (a total of 1 month). I called Fix and the representative said "I think they found additional damage to your vehicle". I shared that I had been without my car for 2 weeks, and if it would take a month, that is a hardship... I needed to understand why it's taking so long to understand if the revised timeliness is realistic, so that I can make accommodations to commute to work, etc. I was told someone would call me back, but no one did. A week later I took an uber to the Fix to speak with staff in person. I was told that additional damage was found (first time this statement was confirmed) and that the car was ready to be assembled. I again said not having a car for 1 month is a hardship, and having the courtesy of a call (not a text) explaining the situation I appreciated.The takeaway is Fix can have amazing mechanics, but if there is 0 customer service no one will care about taking their car to Fix. In all the repairs came out to +$7k, and I only received the courtesy of 1 phone call for the 2 months I dealt with Fix ... that is UNACCEPTABLE.I understand that car repairs are super busy. I understand car parts can be hard to find, especially for electric cars. I even took time to locate a 3rd party OEM dealer so that i could get my car sooner. II tried being patient for 2 months. At the end of the day, I felt that the lack of communication by Fix indicates they only care for your $, and not your satisfaction. If you have to make repairs on an electric vehicle, I would strongly suggest to NOT TAKE YOUR VEHICLE TO FIX AUTO
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June 2023 by Jagdeep S.
Dropped of my Tesla after an accident. They took 6 months to replace both right side doors. They did not bother much providing status updates. They struggled to calibrate door handles and took car to Tesla two times. They often let car battery drain below 45 miles and I had to email them multiple time to plug in my car (and of course one email was not enough for them). They wanted to return my car with at least 4 scratches and I had to leave my car there for them to fix those scratches. Finally when I picked up my car, I heard wind ingression from front right door(the door they replaced). They downplayed the issue and told me its normal (later Tesla fixed the issue and I had to pay out of pocket). I tried (emails and phone calls) to reach out to shop manager multiple times regarding the issue and to get documents for insurance claims, but he never replied to my emails and was also "on lunch break" when I called. Very bad customer service and communication and I feel they are not competent enough to handle Tesla repairs even though they are "Tesla Certified Shop".
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May 2023 by Austin E.
Brought an early-vin Model S for repairs after someone backed into the front. The damage ended up being several thousand dollars, covered by insurance, and the adjuster was right there on site. Tesla Certified means everything after going to trustworthy body shops who didn't have a clue, or just talked about how Tesla build quality sucks. The team at Fix in Pasadena sincerely made it look like day 1 oem again, but with 227k miles.
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May 2023 by Daniel Kwan
I brought my Tesla model 3 in for repairing the quarter panel on April 10, and I am extremely dissatisfied with the service and the work that was done.. I was told to have my car fixed on April 21 but they texted me that it would not be done till May 5 on April 20 morning . I have no choice but wait.On April 27 they told me my car was ready to pick up then I went to the shop and get my car back without DETAIL INSPECTION.The quarter panel was fixed but unfortunately the rear door check was missing and the rear seat was not mounted yet, so I have to take another half day off to get it fixed.I believe that the work was not done correctly and does not meet the standards that I expect from a professional auto body shop and I think I was not treated with the respect that I deserved as a paying customer.Service: Body & Trim
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May 2023 by Noah kanter
I wish I had went here first as they were honest and upfront about the cost and time im the estimate. Then they got me my car back repaired IN LESS THAN THE TIME OF THE ESTIMATE. I’m happy I went to fix auto Pasadena but kicking myself that I didn’t have them take it from the beginning.Services: Painting
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April 2023 by daniel k.
I brought my Tesla model 3 in for repair the quarter panel on April 10, and I am extremely dissatisfied with the service and the work that was done.. I was told to have my car fixed on April 21 but they texted me that it would not be done till May 5 on April 20 morning . I have no choice but wait.On April 27 they told me my car was ready to pick up then I went to the shop and get my car back without DETAIL INSPECTION.The quarter panel was fixed but unfortunately the rear door check was missing and the rear seat was not mounted yet, so I have to take another half day off to get it fixed. I believe that the work was not done correctly and does not meet the standards that I expect from a professional auto body shop and I think I was not treated with the respect that I deserved as a paying customer.
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April 2023 by Ang Li
A few problems like the window didn't roll up correctly, door doesn't close on one moderate push like use to, couple of molding under the door didn't get replaced, and were pretty lose! I mean I asked Diana about replacing those cushions for the door, I went and brought from a Toyota dealership, they only cost 6 dollars for two, yet all I get is a straight up no, I mean a 6500 dollar repair and I am paying 500 deductible, you can't even replace those cushions? The owner also said no replacing any of the bolts of the door they are fixing unless I am willing to pay out of my own pocket, never again I will bring my vehicle to this place for any future repair! Also when they say they are going to do a alignment, don't trust them, no alignment was done!
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April 2023 by Ang L.
A few problems like the window didn't roll up correctly, door doesn't close on one moderate push like use to, couple of molding under the door didn't get replaced, and were pretty lose! I mean I asked Diana about replacing those cushions for the door, I went and brought from a Toyota dealership, they only cost 6 dollars for two, yet all I get is a straight up no, I mean a 6500 dollar repair and I am paying 500 deductible, you can't even replace those cushions? The owner also said no replacing any of the bolts of the door they are fixing unless I am willing to pay out of my own pocket, never again I will bring my vehicle to this place for any future repair! Also when they say they are going to do a alignment, don't trust them, no alignment was done!
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April 2023 by Manny Grace
Fix Auto repaired some rear end collision damage and made my 1 1/2 year old Tesla Model X look like new. They also finished the job ahead of schedule. They did a great job!Service: Body & Trim
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April 2023 by Melissa Kehoe
We were referred to Fix Auto Pasadena through our auto insurance company after our car accident. We have a Kia EV6. It is very difficult to find a place that will work on electric cars, especially a brand new model. We took our car in within a couple hours of contacting them. They gave us a detailed estimate and timeline for the repairs, which they also shared with the insurance company. They texted us updates throughout the process, which was expected to take about six weeks. They even called once a week in case we had any questions. Our car was completed before their expected completion date. It was washed and looked polished. They handled everything with the insurance, too. They took the stress out of car repair. I would recommend them to everyone.Service: Body & Trim
