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January 2024 by Ryan Hunter
Poor selection of tires, slow, and expensive. Have had much better experiences at other tire stores.
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January 2024 by Donna Hardy
Easy process to set up an appointment. I get an email response and then a second email confirming the specific shop has granted my appt request. Always greeted with a friendly welcome and smile when I enter the premises. Each technician takes the time to inform me of the process and expected wait time. My last visit the process was completed in less than an hour. I feel very confident and trust the technicians working on my vehicle. Would highly recommend the Firestone in Pasadena to family and friends.
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January 2024 by Angelo Armenta
guys were great, front desk was very professional
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January 2024 by S Minslow
Customer service was excellent but I made an appointment for 3 for a check, no work, and it took 1.5 hours.
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January 2024 by Razmig Malkon
Such an Amazing team.... Very Humble.... Very Helpful... They would talk to you and Smile on their faces....Thank you so Much.... Bless you all...
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December 2023 by Jon K.
I had one of the most worst experiences during my visit on Saturday, Dec 23rd at 9am. The store location is 1110 E Colorado Blvd, Pasadena, CA 91106-1403 I was in for a 4 wheel alignment and your representative told me I add to pay an additional $10 to check if they can do the alignment due to my car being 1994. That's one of my issues Another issue is that if my car can be aligned then $10 cannot be use towards the alignment cost. Checking the alignment and doing the alignment should not be an extra cost. Needless to say I will never be returning to any of your stores and I will let me friends and family know of my awful experience as well. Please review your policies and procedures
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December 2023 by Jason Knedel
The shop is honest. I came in cause my brakes was squeeling. They looked at it and and said there was just a bit of rust that needed to be cleaned. They told me my brakes were good for another year. I had them replace the front brakes anyway. Will be going to Firestone for all my car needs. Plus they got done in 2 hours. Great shop. Thank you.
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December 2023 by Nor Tnegun
For basic periodic services Firestone seems to do a good job. They will tend to up sell you now and then. A simple no works well. To be fair, the upsells I mentioned, will be an issue at some point in the future.
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December 2023 by Amy Carlson
Helpful, listened, delivered, what more could you want? Seriously, we had a battery problem, they solved it quickly and got us on our way! Thank you!
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November 2023 by Jason C.
Two stars because they were fast but they included a warranty without telling me and then said it comes with the product which was a lie. This is why Firestone gets such bad reviews. I gave you a chance but you proved to be as bad as the hidden camera scams you have been caught on over the years. Nothing has changed.
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November 2023 by Gary
Beware of price gouging. Got my brakes done and they still make noise. $800 to do the back brakes only is ridiculous. Oil change for $220 when they first charged $110 a year ago.
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October 2023 by Erick V.
Came to this Firestone's years ago and they helped me fix my car same day. Great service and get me up to date during the process. So I come back because of my first experience; it definitely was the complete opposite today. Came in for a simple oils change and tire rotation. I thank them for finding a nail in my tire; but am having a difficult time believing it had to take them 4 hours to get it done. Came in at 1:30 and got my car back at 5:40. But for $65, I can deal with the time. Biggest reason for the 3 star: brought two cars; the second one, we were advised to get new tires and that our coolant was low and needed to to be flushed as well. So opted in for both services. Being a former service advisor myself, I would also want to know why it's low and look for a leak. But this place did not; instead they conducted the flush without verifying if there's a leak. After the flush was done, we were told there's a leak in our coolant system. We were emailed out invoices; and noticed we were still charges a tire rotation after buying 4 new tires. My biggest complaint is; if you are going to charge a premium cost to the services offered; please have the premium services and the proper certified technicians to do so. A drain and fill should be charge/referred to as a flush when your business does not have a coolant exchanger to conduct the flush correctly.
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September 2023 by Laura O.
Came here last Thursday because I discovered a nail in my tire. I called around to see who was open at 7:00am and Firestone came up . So I rushed over there I was helped right away. Waited no longer than 20 min. I asked how much it was and the employee there i think his name was Travis said there was no charge. I was like wow that is cool especially nowadays I was so grateful . So I will definitely recommend this place to friends and family.
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September 2023 by c TIM
The guy told me the nail in Brand new tire can’t be fix. Go to another store get free flat tire fixed.
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August 2023 by Sophy H.
I'm glad I came here. They have great service and friendly staff..super busy place tho.
