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March 2024 by Antonia J.
Peter at Clinique !!!! If you are in need of new make up, forget Sephora. Peter is highly knowledgeable of many brands . I cannot wait to come back
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March 2024 by Holosom B.
Kelly Chen was super nice. This review is for her great help. My wife purchased her dress for our daughter's wedding and Kelly was so helpful choosing and processing this purchase.
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February 2024 by Martha A.
Peter from the Origins Section is the best worker there, He knows everything and anything the service was amazing I love how he's so helpful and polite and he has a lot of experience if you go to Macys and your wanting makeup or skincare, ask for him
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February 2024 by Irene T.
This week I bought 2 sets of mattress, base, and protector from Macy Pasadena. I was very happy with the whole experience from presale, delivery, to post sale. Excellent team! Thank you.
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January 2024 by Ren N.
Appalled by my first online order pick up experience. The line was nonexistent but the lady ahead of me had a lot of issues to go through so it took awhile. Finally it was my turn, and I'm simply just picking up one item thinking Pasadena is a good location, must be great service etc. Clerk went to pick up a busted Amazon looking box and asked if I want to examine the goods, I said yes, she opens it and the lunar new year limited edition item's box was also busted... she acted like this was normal and I was suppose to be happy getting the item. I had to ask what other options do I have because this is a gift, can't give someone a busted looking box. She seemed really annoyed that I was complaining. Gave me an attitude the entire time afterwards and in the end said "you can just return it and go up stairs and buy it again"... do you even have the item? "I have to check it in the system" Sounds like a lot of work and I'm asking for too much ... What exactly happened with the delivery?! It's probably not macys fault but her reaction makes me think this happens all the time. Someone who works there needs to look into this.
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January 2024 by Monica C.
Ernesto at the shiseido counter gave excellent service. He went above and beyond- from now on i will purchase my cosmetics only at this Macy's- Thank you Ernesto for giving us a nice moment-you're the best !!!
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January 2024 by Jennie T.
I love this location in Pasadena. There's ample parking and I love how there's never a crowd, even during the holidays! I came in to do a return in the men's section and it took me less than 5 minutes. Staff were super friendly and knowledgeable! I find that macys has some of the best deals during the holidays, but their in store selection is limited. I prefer ordering online for the selection then returning at this location if the items don't work out. High recommend!
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December 2023 by Ej M.
Well, this is really my first time back actively shopping for my once regular essentials. This morning, I had a dentist appointment for cleaning across the street at premier care dental and once I left, I opted to venture across the street to visit some of my favorite haunts. I began with ORVIS, and I did find a few treasures... I found a couple of driving caps or Gatsby caps (Barbour wool and a waxed cloth) as I ventured deeper into ORVIS. I discovered a beanie of sorts... multi colored striped beanie... think of it as a nod to Missoni or Coogie ? It was literally amazing! Next, I migrate towards Macy's so down Lake I go... it's been literally months since I've been inside and in all sincerity... I didn't recognize my Macy. This was by no means the once iconic Bullocks that my grandmother would bring my mother and my siblings and myself for those things that used to fill you with wonder when you were little. I still have found memories of my grandmother bringing me for shoes or new pj's, and I still recall grabbing a bite upstairs in the dining room. South Lake was something! Actually, Pasadena was something truly special. My grandmother would have a routine... I. magnum which was just right across the Cellor parking is a destination that my grandmother would make for statement shoes and bags and gorgeous suits and dresses and then we'd head up Hudson and pull into the parking where Chase bank stands today and grab a delicious meal at Beatles and then I remember crossing the street to J.W. Robinson, where Target stands today. But I digress ... lol, just a bit. I enter Macy's, and I'm taking a back... am I in my Macy's, or did I wander into Marshall or T.J. Max? I see racks of items that we all have made comments about in relation to mall Macy's. Where are my sales people that I had known forever, and who knew my mother and grandmother? I navigate deeper into men expecting to find suits or dress shirts and dress socks or ties? THIS IS NOT THE STANDARD OF DRESS THAT I HAVE BEEN RAISED TO PROJECT OR EVOKE. I'm literally in disbelief. I enter the area adjacent to the Polo shop, but I see nothing familiar in this area either. Where the heck is the dignity or character? Am I now inside a Burlington? Or a C grade mall department store? I head up to the 3rd floor to see if I can find something for the niece's and nephew's. But.... what the heck happened? I remember going to a swap meet when I was little with my cousin, and this evoked that very same esthetic! I was suddenly struck with sadness. My mom used to love this store, and my grandmother wouldn't shop anywhere else. So sad. To add insult to injury, after my mother's massive stroke and subsequent recovery I made it a routine to bring her to Macy's almost every other week to remind her of her of the very things she would enjoy. Finding items for herself and her grandkids! Plus, to re-engage with sales staff that she knew and was always helpful in finding or acquiring beautiful things. My mom was filled with confidence in the simple things like visiting Anie in women or her salesperson in lingerie her at Macy's ..... and her regular sales person at Nordstrom to encourage her in therapy of sorts utilizing her hemi walker for longer durations. My mother and certainly my grandmother would flee this bargain basement of sorts immediately if they were still here today. The department in which I would wander through in search of a new suit or silk blouse for my grandmother is now the refuse that one would find at the end of a sales rack that most wouldn't have any desire to bring back home. I still have memories of walking into these departments and hearing my name or my grandmother's name along with a greeting. Gone are the days in which Lake Street was celebrated and portrayed in those television shows and featured films that presented the lifestyle that most knew. So sad... Grrr cancer!
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November 2023 by Jorge G.
This store is super depressing! Staff should stay home if you find any! Went in to get mens cologne for gifts and had to wait 7 min for a clerk to come to spray in my hand! They won't allow you to hold the bottle! There are no samples to even try! One clerk for department and need to wait just to spray a smell. To top it off store is deal and in-inviting. Go anywhere else.
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October 2023 by Mrs. T.
Macys on Lake is pretty quiet during the week,making it the perfect time to browse Lovely ambience highlighted by the cheerful and knowledgeable Kelli at the Chanel counter.
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October 2023 by Ginny M.
Love this store amazing always has everything i need good staff organized just perfect
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October 2023 by Ann Y.
FURNITURE DEPT REVIEW This Macys is a stand alone and one of the largest furniture department Macys. I went looking for a sofa set during one of their sales and found a beautiful, comfy living room set for a HUGE DISCOUNT! Pros: - good selection of living room, bedroom and patio furniture - sale prices are excellent. I would never pay full price again - very spacious and not crowded, my 2 year old ran around the whole time safely - worrynomore insurance program - easy ample parking lot. Next to Marshalls also a plus - Tim the salesman was very patient and helpful in my search for my sofa. Thanks Tim we LOVE our sofa!!! Cons: - no clearance room like other Macys I highly recommend getting the worrynomore insurance. It's a 5-year warranty to fix or replace your item for free. If you don't use it after 5 years you can put the money for a new item!
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September 2023 by Michael W.
I was able to buy what I wanted at a reasonable price. There are, however, no employees in the entire bed/bath/cellar on the lower floor. I had to take my purchases upstairs to pay. I'm not surprised, people walk out of here without paying.
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July 2023 by Lili E.
I love Macy's and do most of my shoppings on line. The problem is dishonesty with the delivery service used. $15 for expedited delivery (1-2) days took longer than regular (3-5) days delivery. This is not acceptable from Macy's! I haven't even received my items yet!
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July 2023 by Ronika S.
Cecilia helped us today and she was so so sweet and caring!! I've never met someone as companionate as her that works in retail I had to leave a review!:) thank you so much Cecilia for your kindness and help
