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October 2024 by Ray Van Ness
Sadly a negative experience. The people were great, but the vehicle was not. 8 months after purchase, the transmission went bad. Luckily it was under the Hundai 60,000 mile warranty, but the dealship made it clear that the transmission didn't suddenly go bad, but was clearly on the way out for some time. When calling the Enterprise Car Sales office, explaining the situation and asking if I could get any kind of discount on a temporary rental, since the vehicle was no longer drivable, the manager said he could not recommend that. I understand that they were under no obligation to me, but hoped that they would stand behind their product a bit more. This was not the case and has left a bad taste in my mouth with Enterprise Car Sales.
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October 2024 by Nico Casarramona
Bought a 2019 f150 still under enterprise warranty, ive made 5 payments so far. motor seized up in the middle of traffic and the repairs are almost as much as the truck is worth. The warranty made my mechanic do 32 hours of labour and at the very end they said head gasket was cause and its not covered. i have 55 more payments and i owe the shop 32 hours of diagnostics out of pocket thanks to these crooks. Then $12k if i want to fix it. GO TO CARMAX, do NOT BUY HERE. I now either have to swap the engine myself from a junkyard or have it repossessed. CARMAX would never leave you hanging like this. The photo shows coolent dumping out of my exhaust. Total loss for me and these people could care less.
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October 2024 by Danielle Powell
Great experience all around. After needing to find a car after an accident totaled our last car, I would recommend this place to anyone. From 1st initial phone call with Gus to the car buying experience with Art. Great group of people to help you out and they never once made my mom and I feel pressured in buying something that might have been out of our price range.
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October 2024 by Leisa Childs
Great teamwork.... I appreciate the warm feeling that I received from all staff members. Thank you to Jesus and Lisa.
I will recommend you all to everyone I know.
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October 2024 by Christy Murillo-Gonzalez
I am impressed with how wonderful the sales team and manager are here at this location. It was my first experience really purchasing a car, went in got approved, tried out a beautiful car (they are well maintained cars). Ultimately I went with something else, but I had a such a great experience, I would consider again in the future.
I have recommended this location and specifically Lisa (the sales consultant) to my family and friends.
Lisa is awesome, made me feel comfortable and was very understanding.
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September 2024 by Lenny Ruckman
Thank You Enterprise. I didn't think I was going to get financed. The Pasadena team was so nice, from the first call till they handed me the keys. David was amazing. I would have just ignored the calls. But when I answered. He gave me hope. So thank yo. I highly recommend Enterprise Sales
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July 2024 by Steve Costanza
My experience may have been an anomoly, but in the end it cost me nearly $5000 more than I thought due to the sales people's ignorance. And I didn't discover this until it was too late to return the car.
2 stars are for the convenience and ease of purchase....But this location is full of inexperienced employees who cannot give guidance to customers who don't already know everything about buying cars.
I have to believe that it was not intentional, but that doesn't make it better.
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July 2024 by MARCIA HAMMERBERG
Good fast fair
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June 2024 by Mike Barrett
Great experience. Jesus was terrific to work with.
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June 2024 by JB
They sold me a car with frame damage that was not listed on the Carfax. When I called and asked why was the damage not listed Megan was very rude about it and said maybe a car crashed into. I explained this would be impossible without the side panel being destroyed. The damage was already there. Every car here has transmission problems early on. Around 70,000 you have to take your car in for repairs that wont show up on OBD test, mine is currently in the shop covered by warranty because the mechanic visually could see a transmission bearing loose. Be careful with this place. It was hard to notice at first Lisa sold me the car.
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April 2024 by Annette Jensen
I purchased my 2021 Kia Forte on April 10, 2024 and have been very happy with my purchase. When I thought I didn’t have much hope to purchase a replacement vehicle after my car was totaled in January, the salesperson Arturo Raudales was caring and understanding of my situation, going above and beyond to make my purchase as seamless and easy as possible. The entire team was amazing. I’ve never experienced a vehicle purchase as smoothly as this one. I would highly recommend going to Enterprise Pasadena on Colorado Blvd if you are in need of a new vehicle. They set the standards of how a customer should be treated and I can’t thank them enough! ??? ⭐️⭐️⭐️⭐️⭐️+
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April 2024 by Jose Cadenas
They couldn't help me.
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April 2024 by John B
My 3rd vehicle purchased through Enterprise car sales. Love the no price 'haggling' and professional sales staff that ensure a quick and hassle free transaction. I highly recommend this as the best way of buying a used vehicle.
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March 2024 by gabriela prudhomme
The best customer serviceArt was amazing
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March 2024 by Abhijeet Chavan
Excellent service starting from showing the inventory till delivery. Great support post sales as well. Appreciate support from team members - Jesus, Lior and Megan. Well deserved 5 stars.
