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June 2024 by tory miller
1. it is nearly impossible to get someone on the phone or EVEN a phone call returned when they specifically say, 'we'll return your call'.
--I left two messages at 8:55am indicating that I'd be 10 min late for my 900am appt. I arrived at exactly 9:12. The person at the front desk made zero eye contact, said she hadn't checked the messages yet, + that there would be no time to wash + dry my hair only 'dry style" + the one braid I had asked for.
2. although I was told I was late + therefore wouldn't get a wash/dry, the person who was going to style my hair was still with someone else for another 10 min as I sat there.
3. They sat me at a station without a mirror so I couldn't see what the braid looked like until it was done.
4. they charged me for a 'style' and 'braid' but didn't even use an straightening iron or anything to defrizz my naturally curly hair before putting it into a Dutch braid for my son's bar mitzvah so it was messy looking even before the event started, let alone 3 hrs in.
5. I brought a spray color powder for my gray roots as I'm in between color appts. i started to spray a little of it on the roots and the exceptionally rude stylist insisted that she could do it (again no mirror for me to see what she was doing). so she proceeds to spray it all over my head like hairspray, covering all of my highlights, and leaving my hair looking like a artificial brown helmet with no shine, no dimension, and def no highlights.
she proceeds to use a wet towel to wipe it off, which does work but it also makes all of my hair really curly.
Although there was zero 'styling' as in no ironing, no blow drying--I'm charged $35 for 'styling' and an additional $15 for the brain. So I paid $50 to have one of the rudest hair stylist I've ever met in my 50 yrs to run a brush through my dry, curly hair once, then braid it, stick a few pins in it then cover all of it with a brown powder meant for the roots, then proceed to try to wipe it off with a wet towel, making all of the hair not braided curl up.
The worst part wasn't even how bad my hair looked on one of the most important days of my life....it was the attitude of the two people I encountered who worked there who must truly hate their jobs bc they care zero about your experience + are invested zero % in the Drybar. The receptionist is literally surfing the web 90% of the time, doesn't answer the phone or return calls but also makes you feel like you're disturbing her by even stepping into the salon. Worst customer service.
The person who did my hair said she was 'part of the management team' which is very telling. She also cared exactly zero about the customer experience but was also just rude.
Drybar used to be one of my favorite places to treat myself--not anymore. it has definitely changed, for the worse. how the employees treat customers is fundamentally a reflection of how they are treated by the company so I can only assume that the Drybar brand is no longer living up to its name since it was purchased by Helen of Troy ( of Hot Tools) acquired it in 2019.
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June 2024 by Angela Babcock
I’m giving two stars because the staff are so nice and pleasant. But, the blow outs are not good. I went a couple of years ago asking for the Hollywood style. The stylist used a flat iron that she pressed so tightly together that hairs were being yanked out as she went down each section. I said something to her, that I could hear them breaking and she said she couldn’t hear it and it was fine.
The style was not at all the glam waves from the look book. I ended up redoing my hair when I got home before going to a wedding.
My second style was a few years later, for another wedding. The stylist was so fun to talk with but my hair fell flat. I wanted the southern hairdo that is supposed to be big. He didn’t use product and my hair was just sad on my head. Again, I had to fix it at home.
I really want to have a great blow dry place but this isn’t it.
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May 2024 by Tina S.
I asked for a blow out. No styling. Picture the simplest blowout one could ask for. This is what I got. Hot tools were brought out against my requests. This location is a front for something. There's no way people are paying for this. Awful quality
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May 2024 by Holly L.
System was down so they copied my credit card info on a piece of paper - two days later, I have $600 in fraudulent charges to Fashion Nova. Do not trust them. Had a great experience with Alex and Lily, but terrible front desk, and clearly people eager to steal credit card info working there.
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April 2024 by Vi V.
I have been going to Drybar for a number of years since they opened this location in Pasadena. Unfortunately, it has seemed to have gone downhill in the past two to three years. One of the girls at the front desk was helpful. I had not been to drybar in a couple years because of my not so great experience, but I thought I'd give it another try, perhaps they were having an off day? When I arrived I saw that I got the same stylist from last time!!!! Who couldn't do my hair! Once again, she styled it terribly. She didn't come close to what I asked for. The back room where I was taken was dirty and her station was full of someone else's hair. I was in a hurry and didn't have time to discuss the styling. I ran out of there quickly and had to redo my hair for my event. Since raising the prices I did NOT get the experience nor the blowout I was hoping for. Very disappointing.
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March 2024 by Cassandra H.
I don't know why the ratings are not that high for this specific place? But my experience is that I actually had a wonderful time with my hairstylist! She was so funny and super friendly. We lots of laughs and I love how personable she is! Definitely enjoyed going here and vibe was awesome! They even brought me coffee exactly how I liked it!
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March 2024 by Izz H.
Have never used their services. Walked in here to buy my favorite dry shampoo, coconut colada scented. Get this, dry bar does not carry dry bar products.
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March 2024 by Narek P.
This review is well deserved for world class attitude that Rebecca, the unfortunate associate that needs to find happiness in her life and not take her anger out on people, provided. She was so confident in repeating that the appointment at 2 PM today was canceled on our end but wouldn't Show on the computer that apparently kept saying that it's canceled the actual cancellation. When she was showing the confirmation order for today's appointment that was not canceled, she turned into insulting people listen, Lady find a different passion or hobby whatever this is for you, but do not lie to people because you overbooked. You're not organized that's your fault.
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February 2024 by Sepideh Sharifirad
If Gladys is not in the store no one knows what to do. They called me 5min before my appointment and told me my stylist is not there and they wanted to 4 hours. Since I was 2 minutes away I said that’s ok and I can work with someone else. Michelle was my stylist and she refused my request. I told her I don’t like having my dry hair brushed and I’ve been asking this for 10 years as a DB customer. She said as a professional stylist I do whatever I want. She said go ask for other stylist and no one was available. So I had to leave and come when Gladys is back.
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February 2024 by Vanessa P.
I booked a last minute appointment for a blow dry. I was lucky that there was an 8am slot available. I was a little hesitant as I read on yelp that so many people had given the Pasadena location 1 star but my experience from checking in with the front desk to my service with Michelle to checking out was amazing. Before we got started Michelle asked me if there was a preference to the hair products used and made me feel very pampered during my appointment. I would come back.
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February 2024 by Maya M.
I came a bit ago for a blowout, let's just say it was not a good blowout lol my hair was frizzy in 1 hour, wasted 60$+ stylists definitely need better training
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February 2024 by Shushane Y.
This has got to be the worst salon in LA. If it wasn't for the unavailability of the other locations, I'd never force myself to go in here. I cant comprehend how this place manages to stay open when they have 9+ people waiting to get their appointments started that were schedule for 30+ minutes ago. Do you people just schedule clients knowing damn well you have no stylists available? Appointment times are a necessity NOT a suggestion, if we schedule a time on a weekend that we need that service done, don't you think its likely because we have plans to get to???? All you hear is "so sorry for the wait" being said to literally every person who checks out. While the stylists are great and I don't know who can be blamed for this unorganization, the front desk girl could literally not be bothered less. Her method to the madness seems to be a stack of scattered sticky notes and an attitude?? As if it's the customers fault you dont have time management? Ridiculous.
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January 2024 by Sarah Gail
The technician that I got was not professional it was OK I feel that it was over priced she wasn’t that experience
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January 2024 by Wanni Yu
Worst front of desk. Too bad they have no competition I wish some other similar business would come and make them do better/care. I’ve been waiting 45 minutes for my Appointment and they could care less.
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January 2024 by Laura S.
The is store is the absolute worst run business I have ever been to!!!! They are always late. Today is was 30 minutes!!!!! Normally it's ok but today I have an important engagement. What kills me is that they have a policy if you are a few minutes late they will not see you!!!!! Whoever runs this business shame on you!!!!!
