-
February 2024 by Maria S.
The little Asian older woman who works here is rude. I've been going there for years since I live close by and she's never been nice but today she really helped me with her eyes closed like she was bothered to be helping me. I don't know what her problem is but if she isn't going to treat costumers with respect she shouldn't be working there.
-
January 2024 by Joe G.
They offer one price on the shelf but don't honor the sale once you get to the counter and pay. They just lost a customer for something stupid. The girl helping didn't even want to go look at the counter to see that they have it advertised on sale on the shelf.
-
September 2023 by Daniel M.
This location is no worse than any other CVS, but it's also no better. CVS, the corporation doesn't care two s___ts for their pharmacy customers, and they force their employees into that same mindset. Nothing is actually done locally. All the orders and renewals are handled via the corporate-controlled automated system, and that system has NO connection to the local stores. Twice now I've gone through the automated process and have been told by a recorded voice that my prescription would be ready on a set date and time, only to arrive at the store to be told that I have no orders ready. When told of the automated message, all they do is say, "Do you have a copy of it?" and then point out how they have no control over the process. One time I even got a message to pick up at a time when the pharmacy was not even open! This past visit the rude person behind the counter printed out some slip of paper that said my prescription was filled in a different store entirely and would be shipped to this one next week, so there. Mind you, NONE of this matched what the automated system told me. CVS to customers: "____ you." Unfortunately, CVS and the other big chains have put the independent pharmacies out of business, so there aren't many options left. Yay, for American health care business.
-
May 2023 by Jessi S.
Prompt service and kind workers, especially in the pharmacy. Large parking lot, and as always good coupon discounts.
-
March 2023 by Ana T.
Big CVS with its own parking lot. Very easy to go get something and leave without any issues.
-
January 2023 by Kris E.
I wanted to leave a review for the pharmacy, but also to give a shout out to Hike who went out of his way to help me with a somewhat complicated prescription my doctor had sent in. I was extremely sick so to have him help me get clarification from my doctor for the insurance approval in order to get my medication quickly meant the absolute world. I am very grateful for his help. Generally I have had a positive experience with CVS pharmacy and find the staff to be kind and really make an effort to keep things running smoothly. The only time it doesn't is usually the fault of the insurance company or CVS operating systems which the employees cannot be held responsible for.
-
December 2022 by Marisol D.
horrible customer service, especially the pharmacy department do not come here. Quite awful
-
November 2022 by Charley S.
I have been fortunate to have two fantastic experiences with CVS (Pasadena on Sierra Madre Blvd.) this past week.Thanh Chau was most helpful at checkout and Lauren in the Pharmacy helped solve a mystery.CVS is lucky to have both of these outstanding employees.sally
-
October 2022 by Patty L.
This is my go to location for many years and I absolutely loved this CVS! Not to mention how efficiently they are connected with all my health care providers, In addition, they always get their jobs done right. On top of that, workers are always so courteous and the store is kept super clean. :)The pharmacists team are amazing here . They work great under pressure & they are able to get your prescriptions ready quickly per your requests . I have so much respects for the pharmacist's dedications! Thank you again!I appreciate how accommodating and professional everyone and everything here at this CVS! 5 stars is definitely well deserved . Thanks to all the pharmacists and cashiers who works so very hard to deliver things on time .
-
August 2022 by Xushuai S.
They're so bad they just don't understand what they're doing? They called me in the morning to tell me the medicine was ready, and when I arrived in the afternoon they told me I would have to wait an hour, and then they passed the buck and said it was a system failure. But five minutes later, I was told that I could take it, but another type of medicine was missing. They are chaotic from supervisor to employee. Don't come here! ! !
-
July 2022 by Tiffany P.
I always fill my meds at cvs at my local pharmacy, however there's one medication that brought me to this location to fill. Sabrina, in the pharmacy dept. is the best cvs pharmacy staff I have ever come across. She was so nice, courteous, and helped me out a lot. Often my doctor offices say they send prescriptions through to cvs and for whatever reason, cvs doesn't get it. It's hard to know if it's on the doctor's end or cvs end, or with some doctors not being set up on electronically. When one of my doctor's assistant told me it wasn't her responsibility to call cvs for me in a rude manner, Sabrina at this cvs said she would call for me and sympathized with the fact that I don't have a lot of time. She took care of it and even called me back before she left her shift for the day so that I can be at ease. I told her it's truly the best service I've received from a cvs pharmacy staff!
-
May 2022 by Richardson D.
All the reviews for this CVS are either 5 stars or 1 star, ranging from "these people are literal saints sent by the Lord" or "THEY ATE MY CHILD". I'm going to let you in on a secret, the CVS is perfectly fine. It's functional, I've been going here for years now, there are hardly any problems. To be completely honest, there's nothing special about this CVS, either for the better or worse. It's a perfectly average and normal place, the other commenters are being too extreme.
-
May 2022 by Brian B.
Terrible service and it's never crowded the worker behind the counter is so rude and is always tweaked out , a friendly hello here for drop off Worker:yeah yeah yeah someone will help you Wow I'm sorry you have to do the job you choose while it's empty f*** this place and f*** that guy there's a million other places and way nicer people
-
March 2022 by Jaz M.
I don't want a care pass please leave me alone I just want to buy my allergy medicine and leave.
-
January 2022 by Toni B.
I am specifically directing this review at covid -19 testing offered at this location; the location was convenient and the young man running the testing was great. HOWEVER: DO NOT GO HERE FOR PREFLIGHT TESTING! we were told it would take 48-72 hours to get our test results back. We never received the promised email with link to set up an account. We researched and did this ourselves. On day 4, after we had already went with a different company, and got our test results back in 2 hours, our cvs results came back. This time frame is useless for travelers or anyone gainfully employed. Do NOT recommend.
