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March 2024 by Sarah M.
I will never use CVS Pharmacy again. They don't care about the patients, they don't take pride in their work, and they are not helpful but yet belligerent. I will be switching pharmacies today.
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January 2024 by Lisa Mann
TERRIBLE SERVICE from its PHARMACY representatives. Do not go to this one if you expect to have medication given to you on time. I’ve been told by pharmacy representatives that they will communicate with my doctor for an important refill but no communication between my Dr and the representatives. I have done my share my doctor. Still my refill has not been refilled
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January 2024 by Not Found
Very unprofessional behavior by store management. Dealing with store manager Martha and especially pharmacy manager Chad is like dealing with immature fourteen-year-olds who take no responsibility for their actions or those of their teams.
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December 2023 by Tiffany Tesfamichael (Dr. T)
Renee at front register is utterly amazing. Keep her forever. So helpful with my store purchase, photo printing, and ups shipping drop-off!
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December 2023 by judit
Obnoxious pharmacy staff, after putting you on hold forever they hang up.Do not have your meds filled there!
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November 2023 by Dustyn Miller
Unfortunately the place is a dump. Homeless people outside the store, the place looks like it hasn’t been vacuumed in months, the blood pressure machine they have says out of order, the chairs they have to wait at the pharmacy are 3 different unmatched chairs pulled from wherever, and everything on the shelf is overpriced. But if you can put up with it they have what you need.
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November 2023 by Jansen Cole
Waited two hours here for a picture order I had placed a week earlier and had been emailed that it was ready. The poster did not come out as I wanted, and I was still forced to pay full price. This place is my personal hell.
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November 2023 by Aubrie C.
I had items of about $200 as I often spend this amount or more at cvs.i had 2 coupons for 35% off sent to me through text and email of which I added to my card.i do have 3 accounts from 15 yrs with CVS.2 have the same number 1 has different number. My 35% coupons were sent to 2 of the accounts and 30% off was sent to 1 of the accts.after the cashier rang my items none of these coupons would come up on any of the 3 accts. She seemed annoyed and acted as if should just pay the full price nearly $200.I asked if she could please get help because I came here for this reason of saving 35% off my full purchase.as the line got longer behind me She reluctantly called a manager after she realized I wasn't going to pay full price or leave.The manager couldn't find the coupons on card and tried to enter the manually. None of the three worked! Them why did they send them to me? Why are they clear as day on my phone with code numbers and which card they are attached to.they offered no "sorry maam it out of our hands" or better yet "you can try printing your coupons over there while we hold your items." Or " here's the number for customer service . Call them on Monday " no just staring at me waiting for me to pay the total of which I should have been saving 35% on. Nope no apology or solution.they both stared at me like I was the 1 to blame.i wasted an hour there searching through their poorly stocked disorganize store.seriously don't go here. go to another cvs. You will then see the difference.i left all items and walked out. After all that i now see in the faqs on cvs.com they could have suggested that i print the coupon at the store coupon printer! horrible customer service!unless the management changes I will not be back to this location.
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October 2023 by Marina D.
If I can give it zero stars I would because of Chad!!! The pharmacist he sounded drunk over the phone and mom was there indicating he was not Present neither! Very unprofessional considering were calling from the hospital to aid mom whom took time off work to get her child's meds! Apparently he's the manager and feels some kind of power high he needs to be let go and have someone whom actually cares for their people and community.
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October 2023 by Tiffani C.
Worst cvs ever I constantly everytime I call wait for hours just to speak to a pharmacist and they often fucking hang up on me literally everytime or there is always something wrong with the meds and need clarity from the doctor it's bullshit yet when I go there they talk to me right away I'm so fucking sick of this place I've been on hold currently for a hour and 20 minutes and this is every time DONT even get ur meds filled here
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October 2023 by Doris K.
The staff and management of CVS Lake Avenue are highly valued by me. They are knowledgeable and very organized, and oriented toward our health.
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October 2023 by Hamilton Underwood
Employees have been remarkably rude to both my wife and my mother-in-law. Like in-your-face rude. Go to Walgreens down the street. CVS - get it together.
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September 2023 by Gigi Z.
CVS in Target at 777 E Colorado Blvd, Pasadena, CA I am a senior citizen, I genuinely like the pharmacist who has always shown patience and courtesy. I think he's so busy now he just doesn't get involved. I was actually on my cellphone with my insurance provider when the older female attendant ( the younger woman was kind and respectful) was beyond rude, and out of control as she told me she wasn't going to speak with the insurance representative (after she told me to call). She then said she was too busy to deal with me and had other things to do. And, the pharmacist is giving flu shots and doesn't have time for you either, she noted. My insurance representative who was listening via my cellphone asked me to, ..."please leave the premises and never return as no one had a right to speak with you in such a manner and tone." I have been a customer for years and never had problems until this overbearing personality of an older woman came aboard. Although it will take me a few days without my needed prescription, I won't spend money to be insulted and summarily dismissed.
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September 2023 by Matthew G
CVS Specialty Pharmacy is terrible. Constantly fail to process prescriptions. Been told twice the shipping was confirmed but then it never arrives. They lie about what they said in the prior call and give a new story every call to blame everything except their ineptitude. I can't take my medication on a consistent schedule because they don't timely ship the medication even if I talk to them.
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September 2023 by jessae brown
I try to avoid coming here because every time I do I regret it. First of all, Los Angeles area CVS stores are dreadful places with horrible lighting and energy. It immediately makes one feel uneasy. The shelves are often messy and bare. Recently I used an online service to print a photo. Promised to be done within one hour, selected my store. Never having received an email that my photo was done and being on a tight timeline, I headed to the store only to find that .... the machine isn't on, my order hadn't been received (even though my order confirmation said it had), and a bunch of confused and un-concerned employees. My partner and I have sworn off CVS and this location in particular.