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July 2024 by Bryan Godinez
Always friendly
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July 2024 by Michael Weinberger
This is the "Soviet" CVS. Many bare shelves and generally depressing atmosphere. Update: Pretty much the same on today's visit.
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July 2024 by cecile chalifour
Unfortunately the pharmacy staff is a bit inexperienced. Got a text Rx was ready a couple days ago, no text to say that it expired yesterday so Rx was not ready. When I asked them to call CHLA, the first 2 staff people said “how about you sail them on Monday, we don’t know if they’ll pick up”. (It’s Saturday) Really? This is emergency medicine that’s needed now, and everybody (remotely in medical field) knows CHLA has an after hours service for emergencies. Of course I got very angry they offered no options, until I insisted they call them immediately and keep me updated. Why send notices of filling Rx if not to send one when it’s actually nit available or there is an issue? That’s putting people at risk, who in good faith rely on text saying it was ready. Misleading. As fur the staff, I assume they’re just all junior, most likely not their fault, just lack of training.
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July 2024 by M
Didn’t have my prescription but the give options to get it tomorrow or they can check other pharmacy around by calling them, they are helpful
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June 2024 by Anelise Rodriguez
This location is my favorite CVS location. Today I was helped by Tina. She was so knowledgeable, and had such a positive attitude that made my day so much better.The staff is always kind, welcoming and attentive. I always find the items I need in stock. I also feel safe shopping there because I see they have a security guard. They have such a clean and neat environment that I appreciate. Thank you all for being such an amazing team.
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June 2024 by ken klaus
I’d agree with the other low star reviews. This cvs is ok but the pharmacy often can’t answer my questions, doesn’t communicate when there is a problem with my prescription, and are hard to work with. I keep coming to this location because of the drive thru and my insurance ONLY covers cvs. I have a frustrating experience with cvs in general, so I’m not sure how much better other locations are. However, recently I have been turned away coming to pick up a prescription and told to come back later despite the prescription being filled and getting a text to come pick it up, sometimes it is way too busy here to pick up prescriptions anyway, and often the parking lot is full. If you live right next to this cvs the convenience might outweigh these issues— it’s right along my commute from work— but the quality of the experience has steadily been decreasing.
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April 2024 by Jacqueline Medellin
Came to this CVS on 4/13/24 at approx@ 1:40am. The employees were very rude especially this dum security guard standing inside the store throwing dirty looks to customers and following customers inside the store like if they were criminals up to no good. He was stalking people in the store he was acting VERY STUPID and PATHETIC Maybe in reality he is a thug that stupid dum guard at this CVS location.
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March 2024 by Christine C.
Review for employee Isabella in the pharmacy! I am at home with a very congested baby. I call CVS and go through a slew of robotic questions before finally reaching a human. Isabella answers the phone, and I feel immediate reief....short lived. I ask Isabella if she has a vaporizer. She tells me, "I don't know, that is in the flu aisle." I beg her to take 10 steps to see if there is a vaporizer in stock. She refused. Please if you work in Healthcare or in a pharmacy, please know that you are often dealing with ill people. Be kind, be flexible....if not, get out of Healthcare and work at the DMV. Your sadism is expected there and tolerated.
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March 2024 by Jenny T.
The absolute worst... (if only negative stars were possible). Prescriptions are always filled late or incorrectly (i.e., I was routinely short-changed on total # pills - super sketchy...). As such, stopped using this CVS for prescriptions years ago despite it being the most convenient pharmacy commute-wise. Recently, I tried filling two photo-printing orders here - both orders were botched. Despite getting the "ready for pick-up" message - CVS failed to print one order (it was still in queue despite ready-for-pickup message) - so, I had to make a return trip the next day so they could "print the order for real this time" (anyone remember the Seinfeld episode about "rental car reservations" ;) ...). The second order was flat-out "lost" such that they couldn't re-print it. I would have had to "re-select", "re-edit" and "re-order" this set of photos manually in google photos. No thank you. Lesson learned. Save yourself the misery and go to the Walgreens up the street on South Lake.
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March 2024 by James A.
Medium size CVS Pharmacy located in the heart of South Pasadena, this CVS does a nice job of stocking essentials along with disposables effectively. It is organized as one large square and the signs above are visible enough to see where you need to go. We had some time to kill, so made note of some things that I have not noticed at other CVS before. - hands-on ear piercing: nobody was manning the booth, but it looks like it is operational. Of course it is not very private, so wondering how the experience goes, especially for really young children. - there was a section dedicated to Claire's products. It does look like the teenage accessory retailer formed a partnership with CVS in 2017. - there were still some products locked down, but nearly as much as other CVS that we frequent. - the alcohol aisle was blocked off even though it was the afternoon. - the checkout lines were set-up to encourage the use of the self-checkout lines, with only one queue servicing it and the manned register.
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March 2024 by Vee C.
I'm pleased with the pharmacy staff here. They are always busy running around but are capable of responding well to questions if you need help about something or other. I appreciate the outside drive through pharmacy pick-up ever since COVID started. It is a real convenience. If you do have to go inside and buy things, cashiers are always friendly and efficient. The store is very tidy. Parking is pretty easy and I've never not been able to get a spot.
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March 2024 by Suzy B.
Always efficient. The pharmacy is great. The only drawback is it seems that the particular item I want from the shelf isn't there. Always seems to be a little under stocked.
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March 2024 by Elaine S.
I'd like to thank Kim for always being so gracious and helpful. I'm a senior citizen and not always so aware of my monthly savings. She always checks it for me and anything else I may be looking for. Always with a smile. Thank you Kim. You are appreciated.
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March 2024 by Nicholas Tomaselli
The new evening staff is miserable to be around
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March 2024 by Kathleen K.
The worst. False advertising on their own website. They refused to honor discount from their website for a new Rx. I transferred a Rx to them to receive a lower price. I called to be sure my Rx was ready and confirm the price, but was told I had to physically come in to confirm the price. I went on the website and was informed if I joined their CVS plan, I'd get an even better price than GoodRx. So I signed up. When I went in, sorry. We don't recognize that special CVS price offered to you. GoodRx, no, sorry we don't offer that price either and can't help you. FALSE ADVERTISING. Ripoff store. No help. No manager or supervisor. What a place. Needless to say, I'm out all the time and expense of going out of my way to even go in there. VERY DISSATISFIED CUSTOMER.
