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October 2023 by Jordan S.
I've been a customer for years and can reliably report that the folks at Crown City Tire do a great job. My understanding is the business was sold a few years back and, frankly, I was afraid that their superb customer service would suffer under new ownership. Thankfully that has not happened as they are always extremely helpful, flexible and professional. Florence in particular is terrific, always super upbeat and willing to go above and beyond to ensure a satisfied customer. Kudos to everyone involved.
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October 2023 by Ian K.
Really friendly. Got me help instantly and overall very professional. Love it. Got help putting air in my tires, explained everything thoroughly and nicely. Even did my tires for free which was extremely kind and hope that others find the help of this tire shop because the people working there are amicable and well trained.
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October 2023 by Linda P.
I came to crown city because I had a flat tire , Mikey was amazing he explain me what could be wrong with the tires he was so helpful got it fixed in no time and went the extra mile to explain and make sure I understood everything. Got the tired patch and fixed super quick. Completely recommend this place and ask for Mikey he is amazing.
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October 2023 by Charlotte Z.
Milky helped out with my tire pressures. Really nice service, got it done free, will definitely go again.
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September 2023 by Randy Carmona
I truly can’t express enough how wonderful the entire staff has been to me. They installed a leveling kit, mounted 35 inch tires, and aligned my Ford F-150. They did a beautiful job! This shop is owned by a local couple and they have obviously hand picked each employee with a tremendous amount of care. This shop provided me with the best customer service experience I’ve ever had. The mechanics, front desk clerks, and the lady that drove me home while I waited for my car to get done were all amazingly nice and personable.If you live the SGV area, this should be your go to place.
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September 2023 by patricia amdur
I took the car basically to have tires evaluated for wear. I needed an oil change as well. Although the company sent beautiful photos of all areas evaluated and the tires too, the did not provide a detailed quote for all the work. I walked out with a nice set of tires at a fair price, but a $200 bill for oil change, filter, and air filter - Usually I pay about $75 at a local shop. I think before giving the go-ahead for any work, a detailed price should have been sent for approval. (We talked on the phone about tire prices and I gave the ok for that).
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August 2023 by William Gallock
Went here for an alignment on my 2017 Honda accord couple back in February and ended up needing a stud replacement. Shop stands by their good reputation and Robert is pleasant to work with. Great shop to have work done with.
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August 2023 by finn
This is the best garage I have ever had the pleasure of bringing my car to. Not only are the staff polite and helpful, they really know what they're talking about. On top of that, I trust them to not scam me. When I brought in my car to get a diagnostic, they were incredibly thorough and noticed a number of things on their way out, but that wouldn't need to be replaced immediately. I don't know much about cars, and they helped me understand what each thing meant and how imminent the problem was. When I decided to get my engine air filter replaced, they quoted me the accurate price for what the filter would cost. When I brought my car back in to get it done, the price had since dropped, and they not only told me that, but changed the amount they would charge me to reflect the lower price. I'm very happy with bringing my car in here and will continue to do so as long as I live in Pasadena.
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August 2023 by Christine E.
Brought my Subaru in. Needed an oil change, tires and check out my ac. They took care of all of it and did a wellness check. Found out my brakes will need to be changing soon. They showed me proof of the condition. I decided to take care of it now. I now have a great running car again. Very polite, kept their promises on how long it may take. Gave me a ride home and picked me up. I respect this company. Good people. Like that it's a family business rather than a chain or dealership.
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August 2023 by Steve Streit
I had never used Crown City tire before and was not familiar with their company. Luckily, I was very happy with their service. The custom ordered a tire for my Navigator the same day I needed it and then perfectly installed it. The shop was spotlessly clean and the staff all seemed motivated and friendly. I will definitely use them again.
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August 2023 by mylu LLado
Yelp suggested this place for tire services. It’s my first visit, Alex “Chapin”greeted me, and asked what I needed. After checking my tires, he said he’ll work on it. I went inside the office and met Robert the manager, we chatted in the meantime. He was pleasant and very friendly. As promised, my tires looked brand new and I was out of there in no time. I had a great experience and highly recommend this place.
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August 2023 by John Hurt
Our tire went flat while on the 210 and we were able to just make it to Crown City. Leo and Marvin were wonderful and they were able to get a new tire installed in same afternoon. Couldn’t be happier (except maybe if my tire didn’t pop haha). It’s been a few days and still thinking about their amazing service and fortunate to have had it happen there.
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July 2023 by Ron F.
This review is for the Foothill location in Pasadena. I would like to express my deepest gratitude to Marvin for not only his professionalness but also his genuine concern for my situation. I had my Prius towed to this location. Marvin had the team diagnose it. Since the car was dead, I had to figure out what to do. They were so gracious with me for the next few days. Since tampering with the battery would void my warranty, they couldn't do much. Leo was also really kind and helpful. After finally figuring out that my problem could only be resolved at the dealership, I finally was able to pick it up, and they waived the diagnostic fee! Who does that? Not only that, but Marvin asked me to give him a call when we finally figured out what was wrong with it. These guys really care about your car and about you personally. That's the kind of team I appreciate. Much love guys!
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July 2023 by Anjelo G.
I drove to my job just fine from Burbank , I left to get lunch and discovered my tire completely flat. Roadside came and put air in the tire and said there was a small puncture that could be patched so I drove to Crown City, my nearest tire shop, 0.4 mile awayAfter waiting 45 minutes after drop-off, (please note at time of drop-off, the tire still had air, was not flat) I received a call that the tire was "driven too long on flat and too damaged to be patched" according to crown I needed a new tire, quoted $230 for a Honda Civic or they couple put the spare on. Considering I've had many patches done in my lifetime and this car and tires are 4 months old, and was never driven on flat, I chose just to ride on a spare and go elsewhere.Upon pickup, they wanted to charge $42 for "installing the spare", I wasn't quoted this when they called otherwise I would've just installed myself! After a little frustration, the kind front desk girl did not charge me, hence 2 stars instead of one. Ultimately, I assume since they're the only tire shop in the area, they want to upsell and overcharge, so if u can, just go elsewhere, where I was able to get a patch in 20 minutes for only $20 over the $40 they wanted to charge
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July 2023 by Chihome2013
Had a flat tire and looked for a place within the neighborhood and I found Crown City and I am glad that I did! I was first welcomed by Florence and Diana at the front desk with excellent customer service. I needed new tires and they were there within a couple of hours! Their super cool drivers were there to give me a ride home and to bring me back while Robert explained everything to me in detail about the services that I needed and received. If anything needed for my car, they definately will be my first choice!
