Credit Unions in Pasadena, CA

“I had an appointment at this Logix branch to open a new account and this was the closest branch to San Diego. So, I had a bit of a drive. However, I digress, and this review focuses on the following: (1) parking; and (2) service. PARKING LOT Keep an eye out! There is a parking lot behind the building, but it is next to a parking structure. The signage is small for the parking lot for Logix customers, and it looks like it's only for employees because of the size of the lot and the gate. I would have liked to know in advance where to park because the bank validates for its customers that park on the smaller lot. However, I parked in the structure because it looked more convenient and it was not too expensive. Logix does not validate parking in structure. SERVICE When I got inside, there was a receptionist that took my name and confirmed my appointment with Eduardo. I was early and she said it would be about 30 minutes, but Eduardo finished early and assisted me within minutes of my arrival--before my scheduled appointment. It took no time to open the account. Everyone was really nice at this location. All the customers inside the branch were either being helped or seemed to have been helped and waiting for an appointment. Logix had a lot of staff that were working hard to assist the customer. It never felt like customers were waiting on the employees to get through a rush of customers that weren't being helped. Quite the opposite. In conclusion, based on my current experience, I recommend this Logix branch.”

“I absolutely love come in to the bank, all of the team is just the most inviting. Mrs. Brenda always has the best smile, and is so sweet. I have never been so overjoyed with a banking institution as I am here at Pasadena federal credit union. Tha k you all so very much for being the very best”

“I have been a member of this credit union for over 15 years. I love the personnel. They are very friendly, helpful and patient. Sometimes the lines are long and only one teller at the window or they have to close for lunch due to a shortage of staff. Overall, this credit union has great APRs for cars, houses, savings, loans, and checking accounts. Easy parking.”

“I love my credit union. I have been using this credit union before they were at this location and before I had children. The one big problem with this location is that the parking for credit union members is usually taken up by people that are not using the credit union. I've never had to park on the street before behind the parking lot but I have had to do that recently. When I am conducting business and money transactions, I don't wanna have to park that far away from the banking institution. I have watched people come out of the Sylvan learning business that have had their cars parked in the member parking only spots for over 20 minutes or longer. They just sit there and don't move their car. I feel that this could be remedied by one person having their car towed but also putting on the signs that there is member parking only from 8:30 to 5:30 Monday through Saturday. I want to bring new business to the bank in form of my mom but I don't wanna have to park across the street if she needs a space that is close to the bank. I really really hope that this parking situation gets corrected. Because the tellers know me and I know them and this is a wonderful credit union. I feel that it is the management that needs to take care of the problem that I have. But I don't believe I am alone in This.”

“The Customer service is top notch! Especially Mauricio. He eagerly and professionally took care of my account issues. It took a while for my call to be answered but he was worth the wait! I hope they know what a gem they have in him! I will remain a faithful customer because of his amazing service.”

“thank you to ecentral for helping me get my 2020 ford f150. thank you to sayra for helping me with the loan and also to sandra for going above and beyond with the whole process . she always kept me updated with everything and made it easy.”

“Stephen was more than just helpful with our auto loan; he was amazing! He worked tirelessly with us until everything was sorted, making the whole experience very pleasant. His communication was top-notch, ensuring we were always in the loop and understood every step. What truly set Stephen apart was his knack for guiding us to make smarter decisions along the way. His advice was invaluable, and his efficiency in getting us approved was nothing short of impressive. We’re beyond happy to have had Stephen by our side through this process. He’s truly the best in the business!”

“I love this credit union. The decorations make you feel like you are in Hawaii. Lines are always short and the service is fast. The staff is professional, friendly, and understanding. Usually, it's only one teller however, they do not rush you. They make you feel good about being a member of their bank. Great interest rates on loans, savings, checking, etc. Plenty of parking in the rear lot or on the street. Note: They do not have a money-counting machine to count money they do it by hand the old-fashioned way. They do not have zelle yet. The ATM is only Available during bank hours.”

“I love this credit union. Been a client for more than 30 years. Very customized and personal service. Never met in person, but they have always handled our needs from a distance, even living abroad.”

“I recently had the pleasure of being assisted by Nubia at this bank, and I must say, her exceptional customer service truly made my day. Nubia greeted me with a warm smile and a genuine willingness to help, which immediately put me at ease. Not only was Nubia extremely efficient and knowledgeable in her role as a bank teller, but she also took the time to address all of my questions and concerns with patience and professionalism. Her friendly demeanor and positive attitude made the entire banking experience a delight. Nubia's attention to detail and commitment to providing top-notch service did not go unnoticed. She went above and beyond to ensure that my transaction was handled smoothly and that I left the bank feeling satisfied. I highly recommend visiting this branch and seeking out Nubia for any of your banking needs. Her outstanding service sets a high standard for customer care, and I look forward to returning knowing that I will be in good hands. Thank you, Nubia, for making my visit to the bank such a pleasant one!”

“This place is awesome. Every few weeks when I lose my wallet, I swing by. They are able to print them out there and give you a new one within minutes. The wait times on the phone are insanely high which is why I'm knocking a star off. But I like my credit union. I've been with them for 17 years.”