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June 2024 by brian craig
Very safe location, my issue was I had to cash my paycheck as my first check was issued as a paper check. Our payroll and HR department both told me to go and get it cashed at this branch. I had to fight with it getting it cashed as I do not bank with Chase do to bad experience with them in the past. After 20 minutes of going back and forth and with me threatening to call my company they finally cashed it with attitude. I can see why they are constantly in the news for horrible customer service and treating customers like criminals.
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June 2024 by Christopher Lam
Amazing service the staff is great bank tellers, private armed security guard, and excellent private wealth investment agents!
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February 2024 by Tun Htat Aung
The employee was very nice and explained everything from the pros and cons to the suggestions she had for me, when I went there to open a bank account.
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February 2024 by Tun Htet Aung
The employee was very nice and explained everything from the pros and cons to the suggestions she had for me, when I went there to open a bank account.
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January 2024 by Loretta Sims
Staff all nice here. There is a wait sometime. Good one.
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January 2024 by Andre G.
Worst service, close whenever they feel like it, no heads-up, 10 windows with 1 teller, oh i forgot the one in La Crescenta offers free cup of water, you better get there early before the pitcher empties, and the one teller is to overwhelmed to refill it. Hire more people to take care of your customers you cheap ba%€#£&s.
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December 2023 by Greg H.
See LaRae in the private client department. First time meeting her as a walk in customer and she is super nice and extremely helpful. HIGHLY recommended
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September 2023 by Limuy Asien
Made an appointment online to open a checking account at this branch on a Saturday morning. No extra wait time when I showed up, and I was greeted by the friendly banker Samantha Dang, who helped set up my account and explained to me financial terms that I'm not familiar with. Really appreciated her patience and professionalism. I thank her for making my first banking experience in the US so smooth.
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September 2023 by 静華
If you need a costumer service assistant, AVOID this branch. We went here for asking for documents we need and this men which I regret not knowing his name, just tell us to go costumer service phone call. I get it, calling is better till we went to Alhambra brunch chase bank...they right away helped us and even print out the documents that we needed..! I don't know if he just don't wanna help, but even the way he behaves is just doesn't care. What kind of person who ask to a costumer with their hands in their pockets in the beginning...? I was just surprised... So I will repeat this to people who saw this, IF YOU NEED ASSISTANCE WITH YOUR THINGS , AVOID THIS BRUNCH.
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July 2023 by Megan C.
I came in earlier today and met up with my mom to be added to her account. The staff immediately welcomed me as I entered their building. The staff here are professional, kind, and efficient. The place itself is very clean and organized. I want to give a special thank you to Jesus who helped us today. I liked how he got straight to the point and got my mom and I out in a timely matter. Parking: There is a parking structure to park it. Chase validates up to 2 hours. Restroom: There is no public restrooms Staff: Attentive & Efficient
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July 2023 by Andrea Morales
Terrible service, you make an appointment and they serve you after 30 minutes. Mrs. Sonia Chaidez does not have the sense to treat people. I wanted to open a new account here but unfortunately it was unpleasant how she treated me. I prefer to stay with my current bank and not open an account there. …
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April 2023 by Kevin Wang
If you are a Chase customer, especially if you have a safe deposit box at the Chase branch located on Lake & Colorado in Pasadena, BEWARE!(TL;DR- If you have a safe deposit box at Chase on Lake & Colorado in Pasadena with valuables stored inside, make an appointment ASAP and go check. Make sure nothing is missing!)I have been a Chase customer for nearly 20 years, and I have opened a safe deposit box at this Chase branch in early 2018. When my wife and I got married later that same year, quite a few pieces of precious metals, jewelries, and family heirlooms were gifted or passed down to us from families and friends. I, just like most people, wanted to store those valuables in a secure place, and I had decided to put everything in the safest place that I could think of- in my safe deposit box, inside the vault of a bank, at this Chase branch.Since then, I haven’t needed to access my box until a couple of months ago. I made an appointment with a Chase rep, brought my ID for verification along with the original keys to my safe deposit box that were issued to me by Chase. And in case you haven’t accessed a safe deposit box before, it’s just like what you have seen in movies: once the bank rep verified my account info and ID, I walked into the bank vault with the rep, together we located my box, inserted my key and the branch key, and turned both keys to open the door to my box. Everything up to this point was totally normal…until the rep reached her arm inside and asked, “where’s the box?” I first thought she was joking but quickly realized there’s actually nothing inside. I am not referring to the content of the box being empty; I am saying that the entire physical box (along with all of its content) is missing!! It was just an empty space behind the locked door, again, just like in movies but happening to me in real life.The rep escalated this issue within the branch, and every Chase manager/Assistant VP/VP that I spoke with at the branch that afternoon kept repeatedly assuring me that there are ONLY TWO possible ways to access a safe deposit box- (1) to use the branch key along with my key to unlock the door, or (2) when legally necessary, to drill through both locks on the door. However, in my case, there is clearly a third possibility. For one, I am absolutely certain that my box along with its content were securely locked away during my last visit. Secondly, the two locks on the door were not drilled, and both keys inserted and turned perfectly fine. So this leaves me begging the questions- what happened?? How could this even happen at a place that, for most consumers like me, is presumably one of the safest places to store valuables? If my safe deposit box was somehow ‘misplaced’, who and how many people could have accessed the content without my knowledge? And lastly, if my safe deposit box can go missing, can other safe deposit boxes in that vault go missing the same way?A couple of months later, after many follow-up calls with the branch and their corporate office, an email to Chase’s CEO Jamie Dimon, and filing complaints with CFPB, OCC, DFPI, and Pasadena PD, Chase said that they have “looked into this”, and that there’s no records of anyone else accessing my safe deposit box other than their “standard audits” and “maintenances”. A couple of months went by, to this day, Chase never found the box or any of its content, and they never even acknowledged that a safe deposit box went missing under their watch. In fact, I received a billing notice from Chase wanting to auto deduct $70 from my account for continuing renting a safe deposit box (what box? Lol). Everything that I thought was valuable, both monetarily and/or sentimentally—stored in a safe deposit box, supposedly locked inside a bank vault at this Chase branch—is still missing.If you have a safe deposit box at Chase on Lake & Colorado in Pasadena with valuables stored inside, make an appointment ASAP and go check. Make sure nothing is missing!
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April 2023 by Cynthia Johnson
Always professionally helpful.
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April 2023 by Mark F.
Chase sent an offer for 12 month 0-interest rate loan so I could use to payoff OTHER credit cards. They even sent me checks. I took the offer but it turned out to be a big rip off. Months later I discovered they were charging me interest without listing the charges on my main account. These charges seemed hidden. Why were they charging me 50 bucks a month? Money I sent to pay off new purchases were applied to the 0-interest rate loan so they could charge interest rates on new purchases. It was a big ripoff. Additionally they had other charges and special calculations to pay off my 0-interest rate loan before they 12 month 0-interest rate period. These guys are geniuses at stealing your money. When they make you an offer JUST SAY NO...
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April 2023 by Kevin W.
It feels weird to post a Yelp review on a Chase branch, but let's just call this a PSA (at my misfortune). If you are a Chase customer, especially if you have a safe deposit box at the Chase branch located on Lake & Colorado in Pasadena, BEWARE! I'm here to share my own story, hoping to (1) raise awareness in the community, and (2) seek professional advice and possibly explore legal options. Even if this doesn't apply to you, I promise that reading about my encounter will at least be entertaining (sadly, in an unfortunate way)! (TL;DR- If you have a safe deposit box at Chase on Lake & Colorado in Pasadena with valuables stored inside, make an appointment ASAP and go check. Make sure nothing is missing!) I am still in disbelief that something like this could ever happen in modern-day banking, but it did and this took place very recently. I have been a Chase customer for nearly 20 years, and I have opened a safe deposit box at this Chase branch in early 2018. When my wife and I got married later that same year, quite a few pieces of precious metals, jewelries, and family heirlooms were gifted or passed down to us from families and friends. I, just like most people, wanted to store those valuables in a secure place, and I had decided to put everything in the safest place that I could think of- in my safe deposit box, inside the vault of a bank, at this Chase branch. Since then, I haven't needed to access my box until a couple of months ago. I made an appointment with a Chase rep, brought my ID for verification along with the original keys to my safe deposit box that were issued to me by Chase. And in case you haven't accessed a safe deposit box before, it's just like what you have seen in movies: once the bank rep verified my account info and ID, I walked into the bank vault with the rep, we located my box, inserted my key and the branch key, and turned both keys at the same time to open the door to my box. Everything up to this point was totally normal...until the rep reached inside and asked, "where's the box?" I first thought she was joking but quickly realized there's actually nothing inside. I am not referring to the content of the box being empty; I am saying that the entire physical box (along with all of its content) is missing!! It was just an empty space behind the locked door, again, just like in movies but happening to me in real life. The rep escalated this issue within the branch, and every Chase manager/Assistant VP/VP that I spoke with at the branch that afternoon kept repeatedly assuring me that there are ONLY TWO possible ways to access a safe deposit box: (1) to use the branch key along with my key to unlock the door, or (2) when legally necessary, to drill through both locks on the door. However, in my case, there is clearly a third possibility. For one, I am absolutely certain that my box along with its content were securely locked away during my last visit. Secondly, the two locks on the door were not drilled, and both keys inserted and worked perfectly fine. So this leaves me begging the questions--what happened?? How could this even happen at a place that, for most consumers like me, is presumably one of the safest places to store valuables? If my safe deposit box was somehow 'misplaced', who and how many people could have accessed the content without my knowledge? And lastly, if my safe deposit box can go missing, can other safe deposit boxes in that vault go missing the same way? A couple of months later, after many follow-up calls with the branch and their corporate office, an email to Chase's CEO Jamie Dimon, and filing complaints with CFPB, OCC, DFPI, and Pasadena PD, Chase said that they have "looked into this", and that there's no records of anyone else accessing my safe deposit box other than their "standard audits" and "maintenances". A couple of months went by, to this day, Chase never found the box or any of its content, and they never even acknowledged that a safe deposit box went m
