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August 2023 by David Kane
Many thanks to Perry for helping us purchase a bed frame (no mattress). After a couple of mix-ups, Perry quickly stepped in to resolve them so that we were satisfied.
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July 2023 by Mimi C.
My partner and I went to Casper to do our research on a mattress. Scott took his time and guided us through the different options. We ended up coming to Casper three times that day because we kept going back n forth on mattress from an different store but nothing felt like a Casper mattress! Scott was patient through it all and was able to answer all of our questions. We purchased a queen hybrid with an adjustable frame and pillows. It was a valuable offer we could not pass on! So grateful for Scott, Casper and finally a good nights rest.
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July 2023 by Cristina B.
Went to Casper for the first time and had a fantastic experience! We were helped by Perry, and he was extremely patient while my partner and I switched from bed to bed trying to decide which one we wanted. He showed us all the different promotions and bundles to help us save money as well. Coming to this location and working with Perry has made us Casper fans and we are excited to continue shopping and purchasing more items here!Thanks so much Perry!
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July 2023 by Ally P.
Had a great experience at the store today - I came in with an idea of what I was looking for. Scott was helpful, informative, and gave me space to take my time trying out different models. He also worked to find a discount code for me. Wonderful customer service. Thanks!
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June 2023 by Maria C.
Received excellent service with no pressure from Perry. He gave me time to think and try out the different mattresses. I was also happy they provided free pick up for my mattress!
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June 2023 by Michelle Lupinetti
Let me just say this is the worst ABSOLUTE WORST place to buy a mattress. BUYER BEWARE!!! The bed is a hunk of the worst foam on the planet. I bought this bed to improve my aches and it only worsened them. When I asked for it to be returned customer service said that I MUST sleep on it for the 30 day trial period and just remain uncomfortable. Absolutely BANANAS!! Let me just sleep on the couch since these people are worthless. I will be returning the mattress when the trial period ends. Go kick rocks Casper!
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June 2023 by Darrel K.
I highly recommend this Casper store based on my experience with Perry, who assisted me from the order process to pick up and return. I ordered this mattress to try out for a few months before I decided where I would settle. I was welcomed by Perry at the store when I picked up the item. He was very informative, helpful, and pleasant in general. As I had the mattress for a couple months, I wasn't aware that I had to return it within 100 days to receive a full refund. I contacted the store, and Perry made sure that I could return it without any trouble. In terms of comfort, Casper is in the middle of the pack compared to the many other mattresses on the market. Nevertheless, Perry's customer service was exceptional, and I am grateful to have met someone like him in guiding me through finding something I'd use every day for the rest of my life! Thank you.
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May 2023 by Jovannie M.
called in this morning and was helped over the phone with hans. asked him a few questions and asked him if needed an appt he said no that i can come in if needed. i did ask him to put on hold the bed i wanted i just needed to answer a few questions. the basic information name, email, and phone number. i went in and checked the bed out i had in mind, i also looked at other beds. hans was very knowledgeable on all there beds and didn't even pressure into other beds. overall myexperience was easy, quick, and not stressful what so ever. thank you hans for making my first casper bed experience great!
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May 2023 by Adam B.
After checking Consumer Reports we decided to visit Casper and try some mattresses. I'm really glad they have a store where you can actually feel the mattresses rather than just talking a chance and hoping you liked the one you ordered online. They all come with a sleep trial period but with such an expensive purchase you kind of want to feel like you are making pretty close to the right decision to begin with. You can make an appointment, but we just decided to drive to the store and walk in. No one else was in there, but the manager, Hans, greeted us and got us onto some beds right away. I'll start with the fact that Hans was kind and helpful and did not pressure us at all to be interested in any particular models. The store is kind of like a mattress dressing room, where they actually put you in a little room and close the curtain while you try the beds which felt like a nice touch. We laid on a few different mattresses but ultimately decided to think about it and come back. I came back another day and went back and forth between the models at least 3 times before making a decision. We decided we liked the Wave Hybrid and they even had one in the back of the store for us to take home right away. It came in a big box but fit in our SUV fine with one of the seats down. Scott and his colleague even loaded it up for me! I had a great experience at the store and it was much nicer than going to a traditional mattress store. I will say having experienced two brands' mattress stores, I felt like the sales reps at Avocado were VERY knowledgeable about the product and offered all of the information before we asked as we lay on the beds. They also offered iced coffee or kombucha. Both stores offered their own unique vibe, Avocados was probably related to the fact that their products are easily twice the price. In any case, if I were to offer some constructive criticism, Casper is not very forthcoming with information about the mattresses. Probably because the materials are not as simple as Wool and cotton, as we all know where those come from. They seem to direct their sales reps back to a script or a web page with information and I had the same experience with the online reps. Time will tell about the quality of the mattress, and mattress reviews are a deep dark hole, so we decided to just trust consumer reports and hope to be happy with the product.
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April 2023 by Joel C.
I have one of these beds. They're really great! Slept like the champ that I am! Relaxing!
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November 2022 by Christian B.
I was blown away with the great experience with Perry at the store. After going to other mattress stores which use hard sales approaches we came to the Casper store with our guards up to check out a few models . We were greeted when we entered and asked questions that showed that their was interest in helping us. Based on our answers we tried a few mattresses and were given privacy(like a little room for each mattress!). I had a few questions about each mattress and Perry answered accordingly. We never felt pushed to buy anything. Once we found one we truly liked we provided our information as we had a pending question. I got an email shortly after with all the information I asked in the store and the pending question.Thank you Perry for the amazing experience!
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October 2022 by Sehwan Oh
Purchased mattress and frame back in April. We were told 2 weeks for delivery. After 2 weeks, they apologized and extended delivery to Late June. When June arrived, Casper said September is the new delivery day. We called casper again today. Now the delivery day is December. Are you going out of business or something?
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September 2022 by J H
Expensive items poor inefficient unprofessional customer service extremely disappointing shopping experience
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August 2022 by Ralph B.
I've had other "internet mattresses" before, but always skipped Casper because they seemed kind of expensive. Over the years Casper has gotten more competitive with many options in the same price range as their newer competitors. So I decided to give them a serious look. The mattresses are great, but I think the big thing that made me buy a Casper was this retail store--the staff is excellent, service is fantastic, but it's also just super convenient to dip into this store to get stuff you need. For instance--when I went to assemble my bed (after lightning quick shipping!) there was one tiny part missing from my bed frame. With other mattresses I'd need replacement parts mailed to me and have to sleep on the floor until they arrived. But with Casper I was able to go to the retail store that afternoon and grab the part I needed. No problem. The mattress itself is excellent, but it's the customer service at this store that really drove my purchasing decision.
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June 2022 by Anna P.
I had a very good experience at this Casper. The team was customer service oriented and provided my Mom and I with appropriate recommendations for what we were looking for - they made it a straightforward process. It's helpful that the mattress is in a box for transportation, and the team helped get everything in the car. They made it a seamless process and the beds are SO COMFORTABLE.
