-
March 2024 by Gabe T.
What happened to this place. It use to be great. Currently, I'm not impressed. They don't sell individual envelopes or small plastic envelopes. I can't come to this place anymore because they are limited on inventory. Very disappointing. What happened to this place.
-
February 2024 by Andrew Erwin
Awesome spot for finding a variety of boxes. The staff were very helpful in finding the boxes I needed
-
February 2024 by Bijan Zahedi
Box City has the best box’s in the city.
-
February 2024 by Leonard H.
WOW! I just visited Box City. I go regularly for all my boxing, shipping, packing, and moving needs. They just did an amazing reset of the space and it is fantastic. Also a much needed redo of the staff. New sharp, helpful, super customer oriented team members helped me with everything I needed. They wore uniform polo shirts and were extremely knowledgeable. Before you would get a grunt greeting, maybe. Big shout out to Sako and Jordie. They were both amazing, and they double teamed me on answering questions. Funny thing, the reset now better showcases everything they offer. Stuff I thought was new was reg merchandise that I couldn't see because of the clutter. Now you get a clean, bright, fresh looking environment. It makes me want to come back. BTW, they have great gift boxes in all sizes, from tiny jewelry to big stuffed animal sizes and tissue. You won't find everything for gift wrapping but you will find a lot. Mostly packing and storage and shipping items.
-
December 2023 by Vanessa C
This was my first visit and I did want to see for myself based on the reviews.I always try to help small businesses and really hoped the reviews were not accurate.Since I needed boxes for moving, I went aisle by aisle to see all my options.They do have a giant selection to choose from. Much larger than Home Depot. But the price per box is crazy expensive! Average price for a regular medium box is $7!I ended up going to Home Dept afterwards to compare, and I got a box that was about an inch larger all the way around (compared to the one I bought here), and it cost $1.78!!! So the mark up is insane!!The guys who work there are not terrible, but they don’t put an emphasis on service at this location. I was not greeted and had to hunt them down for help with pricing. They do not have clear pricing on all the boxes, only some of them.If you are moving, I do not recommend coming here due to the insane pricing alone. You’re better off going to Home Depot.
-
November 2023 by William Collins ..
Great personnel. Great location. reasonable prices. Solid business. Best: there when you need them.
-
November 2023 by Mark Berasley
In the past was my go to store and would also recommend it to others even though it is a bit of a drive - no more. The person there seemed to present being indifferent and while they say they have a huge selection, they didn't have what I was looking for. I would have thought that 30x15x15 would have been a standard size but they didn't have it (have gotten this size at the UPS store numerous times in the past). They did have 15x15x30 but that wouldn't work for my need. It would be useful if the website did a better job at presenting sizes available to avoid unnecessary trips.
-
November 2023 by Thomas Laurent
Terrible experience at this store, poor selection and outrageous prices compared to other locations
-
November 2023 by Anthony Martinez
I’m going to rain on this five star review! This one youngster was rude, disrespectful to elder’s (woman) he seem to be annoyed because he had to ring me up! This young generation isn’t what it used to be! Some not all! Are very mean, disrespectful and rude to elders! They forget one day they are going to get old! I will never come here again. I will just stick to Home Depot. They’re more cheaper anyways and they have handles on the boxes!??
-
September 2023 by Melissa Collins
The assortment of boxes is extensive and perfect for anyone needing boxes for moving, shipping, or gifts. Perfect one stop shopping. Lots of sizes, which helped with the odd size table for shipping! Friendly staff.
-
September 2023 by Terri L.
went in to build a box to ship an assemblage sculpture. Talked with the boss and two workers about my needs, what I was boxing for shipping, shared a photo explaining what it was. Boss says they can do the job, will wrap and build container for shipping and will ship it for me too. Asked me to come back with the art. Which I do. When I get back to the shop with the sculpture, it was as if I had never been there. The guy working the counter couldn't figure out what we needed. He measured the art piece, grabbed a box and then proceeded to tell me that shipping was going to be expensive. I acknowledged this. I tell him that I am a professional and understand the expense of shipping art. He then asked if the art was fragile. It is. And then he refused to pack and ship my art insisting it was going to break. No discussion about how solid the piece was built. Nothing. A big waste of our time. (An hour to run back to the studio, get the piece and come back.) I could understand it if I was a jerk. I wasn't. I was treated like one, because a kid working the floor was overwhelmed with my project. And that's a shame. Guess I will use an art shipping company instead. They won't break the art.
-
August 2023 by Hector C.
Visited the Pasadena location today and it appears they are making positive changes. The store is on its way to being more organized and less cluttered. I also noticed better lighting. Honestly just with those changes it looks more inviting. I can only assume that new management is also involved with these changes. I look forward to coming in again to see how customer service is when it is busy. I hope this review isn't premature and I can give more stars next time.
-
August 2023 by Ann P.
soooo helpful in choosing the right boxes for moving multiple large items. loaded my truck and were very accommodating. i've been there a bunch and should have written a review long ago, they are always super helpful. Jad was new and already had tons of knowledge. i'm super grateful for their awesome help with a very difficult project.
-
July 2023 by Scotty B
They have every size box you could need, and a very helpful staff. Just wish they had a store in the east San Gabriel valley.
-
July 2023 by Alex H.
excellent service clean store good customer service Brian and Ramiro always go beyond to assist me
