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September 2024 by Chuck Merrell
Eden is the best service mgr I’ve ever worked with. I’m a loyal Rusnak customer because of her and the group there
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August 2024 by Lindsay Stetina
Wonderful experience. Knowledgeable and communicative throughout the process.
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June 2024 by Natalya Skye
Will not recommend to deal with Rusnak, unless you want to be fooled by these people. Good credit history they still will lie, manipulate and get you the worst loan ever. They found the bank for me at 14% when a week later I walked into B of A and got the loan for 7%. They told me I have too many loans and the car I’m financing is old, that’s the reason for 14%. After I got my own loan they said they don’t have good relationship with Bank of America and that’s why they couldn’t get better deal. Bottom line is: bunch of cocky, pretentious liers.
PS. I asked Rusnak to take B of A loan since they haven’t financed my loan yet, after two weeks. They quickly pushed it through not to loose their commissions. Ugly. Disgusting people. Don’t be fooled by them.
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April 2024 by Carol T
The sales side was great. Very user friendly. The paperwork side was a bit clunky but we were buying and shipping out of state so it was not a vanilla transaction.
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April 2024 by lisa asa
Steven Johiro has been taking care of me, my family, and friends for 15 years now. We trust and value his opinions / ideas and because of that, we have followed him wherever he goes. He is very courteous, professional, and knowledgeable. I can ask him anything, anytime, anywhere, and he will always help me. His dependability and reliability are exceptional as he always puts his clients first. My family, friends, and I are very excited and pleased to see him now working for Bentley / Rolls-Royce in Pasadena.
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April 2024 by Best Go
Mr. Alex Xu is very knowlegeable and helpful. I will definitely work with him again!
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March 2024 by Tina Tate
They treated me with dignity and respect. They were warm amd welcoming. I felt like they'd known me for a long time. Ricky was a delight. Eric was most kind and helpful in programing my car. Everyone was so helpful and friendly. The process went month and quickly. I look forward to upgrading soon.
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February 2024 by Howard Hyde
Very disappointed because I left my product glasses inside of the vehicle and within 48 hours I spoke to them and they told me it was gone. I paid $300 for these glasses and I was not happy about that.
The salesman was very courteous, and I appreciate all his extra effort but again, I said in the dealership for about three hours, waiting for them to complete the process. I was not happy.
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February 2024 by Stuart Barnes
Quincy and the Grenadier team were great throughout the entire buying process.
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February 2024 by LACityBroker Real Estate and Loans
Both Mike and Barbie are amazing
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January 2024 by Your Family Hospice, Inc.
Couldn’t expect to receive any better treatment than Rusnak dealership… I’m going to have to say that Ray Mkrtchyan is the man to go to if you want a deal!
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January 2024 by Andrew Slocum
From start to finish, my car buying experience at Rusnak Pasadena was nothing short of exceptional. I recently had the pleasure of purchasing a brand-new Maserati from this dealership, and I am thoroughly impressed by the professionalism and customer service provided.
Firstly, a big shoutout to Alex Co, the sales consultant , who made the entire process smooth and enjoyable even reaching out to me on Christmas after my inquiry. Alex's extensive knowledge about Maseratis was evident, and his passion for these exquisite cars shone through. He took the time to understand my preferences, patiently answering all my questions and guiding me through the various features and options. His approach was never pushy but always helpful, making me feel at ease throughout the decision-making process.
Alex in financing helped navigate through the financial aspects of car buying can often be daunting, but Alex made it a seamless and transparent experience. He was efficient, clear in his explanations, and genuinely worked to find the best financial solution that suited my needs. His professionalism and expertise in handling the financial details were truly impressive.
The general manager, Anthony Ziemann, deserves a special mention for his outstanding leadership. The level of customer care and attention to detail under his management is evident in every interaction. Anthony was approachable, responsive, and ensured that the entire purchase experience was up to the high standards one expects when buying a luxury car.
The car itself is a marvel – a testament to the Maserati brand. Driving it has been an absolute joy, and I couldn't be happier with my purchase. The quality, performance, and elegance of the vehicle are unparalleled.
In conclusion, I would like to extend my sincere thanks to the entire team at Rusnak Pasadena, especially Alex, Alex, and Anthony, for making my Maserati purchase an unforgettable experience. I wholeheartedly recommend this dealership to anyone considering a luxury vehicle. Their commitment to excellence in customer service and their impressive inventory of high-end cars is truly commendable.
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January 2024 by John Tobia
Javier and Barbie were great until I paid for the vehicle. Then, one commitment after another, was not fulfilled. More than 2 weeks after payment, I do not have a bill of sale and cannot title the car. Do not purchase a vehicle here.
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January 2024 by Bill Ruttan
Totally professional staff made my purchase and handover fast and easy.
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January 2024 by Aaron Shrier
Exceeded our expectations!
