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November 2023 by M C.
No one ever answers the phone. Need to go to the branch to get anything done. When I do, always hear disgruntle customers. Complained to assistant manager, he seemed to know about the situation and said he will resolve it but nothing has been done.
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August 2023 by Aurora Barboza F.
I just went to this branch to use the ATM. First thing I noticed as I entered and exited- trash, everywhere. This is a bank, a place that does serious business. There's trash outside. It's disgusting! Please improve the location.
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May 2023 by Diana R.
I love this branch! Every employee in there is so kind and helpful! I love that there are a lot of bilingual employees, especially because there are a lot of Spanish speaking seniors and people in the community. I'm not a senior myself , but it makes me happy to know people in the community are being helped in the language they feel most comfortable in. Thank you to all the employees who help me every week with my deposits and for making it a nice experience !
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November 2022 by Mike M.
I secured a loan to purchase a hard-to-find car within a necessary time frame and was assured the funds would be available on the day required.As promised, the funds were listed as "available today" on my account that morning. The car owner drove over 100 miles one day before leaving country for the holidays to meet me at the bank branch where we were told that, despite the funds being promised and listed as available, they were "pending and unavailable," even though the car owner is also a BOA customer and the funds were coming from...BOA. The pratfalling nonsense of an excuse we received was absurd and insulting. BOA managed to ruin the Thanksgiving holiday for both of us. No apologies, no reasonable explanation, just flailing, incompetent blame shifting between the loan office and the branch. I am moving my checking, savings and brokerage accounts elsewhere. Good riddance to these incompetent, lying weasels.
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November 2022 by Ike I.
My experience at this BOA was not bad at all I happened to get in during the week in the early morning start while most people were heading to or where already at work, the employees and managers try there best at this branch to serve their customers.
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October 2022 by Yani Medina
Got before 2pm. And the bank was already closed! Please update the hours
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June 2022 by laleh babaie
Laura there was very rude and not helpful! she doesn’t think she is doing ber job she acts like you forced her to do you a favor!!
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February 2022 by Yanira Medina
Got before 2pm. And the bank was already closed! Please update the hours
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December 2020 by Chris J.
Call the Bof A phone number. You will never receive an answer - only a phone tree which directs you to do everything online. Does everyone in the world have a smartphone and/or computer? For this reason, I give this branch an 'F' grade. Non-accessible to the elderly.
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November 2020 by John ..
This is the worst branch I have ever been to for Bank of America. I had sold my car to a private seller and we met at this branch to deposit his check from Navy federal credit union into my BofA account, before I give him the car title. The branch manager refused to accept the check, because of the way Navy Federal filled out the printed check, it didn't have the car buyers name, just Navy Federal's signatures. After over an hour of trying to work this out, calling Navy Federal and having them talk to the BofA manager, etc. They still refused... On the way out, I decided to try Chase bank across the street instead, since I have an account with them as well. Chase accepted the check immediately and we completed the transaction within 5 min.
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July 2020 by Steven Santos
Only the ATM is open but I was still able to deposit my cash
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March 2020 by Gabriel D.
If I can keep a zero star I will I'm leaving Bank of America shaking did treat me like a criminal I've been paying my mortgage for over four years at this location and for some reason did not recognize me today I will change my bank mortgage this is it horrible customer service
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January 2020 by T N.
Good and fast service . Went to make deposit during my lunch hour and there was a long line but the tellers were very efficient and quick.
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November 2019 by Kathy M.
I closed my checking account after many years when traveling overseas and not having access to my money, even after having notified B of A I was taking that trip. I had one card still open with a less than $50 balance on it. I confess, I missed a payment. B of A closed my account and my credit dove 54 points. This was after having this card for 23 years and a 99% ontime payment history. I'll never deal with B of A again.
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October 2019 by Robin W.
Referencing customer service, I didn't appreciate that greeter looking at my account information. It's none of his business! He has some sort of chip on his shoulder and obviously regrets his lot in life. Each time I go in there, the N. Lake Branch, there's always some sort of covert stupid behavior on his part for him to get attention. Dude, it's not my fault you didn't get enough of mommy's attention when you were young. Get over yourself, please.
