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July 2024 by David Ostrander
Great experience at the La Jolla store! We’ve been B&O customers for over 40 years and continue to add to our “collection” - most recently with the Beosound/Beovision Theater and the Beolab 8 speakers. Even more remarkable than the B&O equipment are the employees who sell it and provide technical support. Doug Moore the GM and Coby Cruz, the Director of Home Integration have impressive knowledge about AV equipment in general and B&O products in particular; they offer extraordinary personal customer service - in store, in home and by cell phone. The end result is great sound, best of class design and a world class sales and support team.
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August 2023 by Lois Puretz
Stefn Sandberg was very knowledgeable and patient with my husband and I. Beautiful store, too. Now we just have to make a decision and I know we’ll be in good hands with Stefn when we’re ready to move forward.
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May 2023 by Marc Romo
Words cannot express how happy I am whenever I visit the B&O store here in Pasadena! Gabby, Stefn and Felicia are always so welcoming! Today I had the pleasure of visiting the store and once again brought home three more B&O products! If anyone is reading these review’s because they’re on the fence about taking that extra step forward in purchasing a B&O product, just visit the store and ask any of the above staff members to give you a tour and educate you on any product you’re interested in! Trust me, you’ll not only want to take everything home, but when you do take that “something” with you, you’ll never want to be without it! Thanks again B&O of Pasadena!
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February 2023 by HaViSi EA
There are no words to describe the appreciation I have for the sales staff at Bang and Olufsen in Pasadena. Stefn helped me buy my H95 Lunar Red headphones. If you have the opportunity to go or buy at this store, ask or look for Stefn, you will not regret it.
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January 2023 by Mark Mendelsohn
Gaby, Felicia and the team at the Bang Olufsen store in Pasadena were fantastic. They took the time to educate me on the various products I was interested in and helped me decide on the right system for my lifestyle. I highly recommend Bang & Olufsen and the staff at the Pasadena store.
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January 2023 by Matt Dowley
Stefn was amazing!! He truly guided me in my audio journey helping me discover what audio solution works best in my house and when I travel. I loved his demonstration as now I leaning towards the BEOLAB 5 speakers.
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January 2023 by Edward Kanner
Very impressed with the most excellent customer service at B&O Pasadena. Gaby went above and beyond. Highly recommended.
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December 2022 by Shannon L.
Service and knowledge of the staff is amazing. Gabby is the best. She made my experience a great one
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September 2022 by Chris Lichtenberg
The most brilliant products - both exquisitely functional and artistically beautiful. We were helped by Stefn (yes, we double-checked, there are no extra letters in his name) at the Pasadena store who felt genuine in his excitement for the brand and products and extremely knowledgable about the functionality, tech and design. Such a great experience - an entire B&O home setup is major goals that I can't wait to reach. B&O fan and customer for life :)
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August 2022 by Cynthia Alvarez
I had the best in-store experience here at Bang & Olufsen! I purchased my first Bang & Olufsen portable Beosound speaker, the A1 2nd Generation. The sound was excellent! Crisp and clear and much more intelligent than your average home entertainment speakers from Best Buy or Wal-Mart. Diana Che is the best! She gave me a grand tour of the store, and every detail shocked me! All the speakers look like a wall of art, and the customizable options look endless possibilities! I was very impressed! I now know more about Bang & Olufsen because of Diana Chen! Thank you so much for sharing the most incredible sound I've ever heard through the intelligence of Bang & Olufsen! I am now a fan! So if you're in the market for a unique sound and a different way of expressing your home entertainment system, home security, lighting, and programming your whole home intelligently, see Diana Chen, her imagination and design skills will leave your artistic mind wandering through the endless possibilities of creating the best-customized package for your business or home. Guaranteed!
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June 2022 by Eloisa
An update after 30 days of purchasing a pair of the Beoplay EX’s. I use the ear buds every day to the gym as they are the best noise canceling ear buds i have owned. The silicone caps are easy to clean with simply a tissue. The Beoplay EX’s battery lasts for my entire run. It’s sound transitioning gets me more immersed in my audiobooks.Overall a very pleasant experience! Thank you for all your help and service as you have helped with with all my B&O purchases.
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May 2022 by Richard Munoz
Thank you, Gaby. Lots of questions answered. Great products. Have owned equipment for over 20 years.
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March 2022 by D.J. M.
My first turntable was a Bang and Olufsen 3404 I purchased from Paris Audio in downtown LA in the early 1980's. Then I got a Beosound 1. I got an email yesterday about a limited edition Dune Beosound A1 Gen2. Only 100 are available. I received it today before noon. I charged it up and paired the Bluetooth connection to my iPhone. The sound was deep, bold and clear. DJ's rating: 4:55/5.00Will I continue to buy B&O products? Definitely Yes.
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January 2022 by Erik Andersen
Many thanks to Pasadena Bang & Olufsen and Felisa for outstanding help with making my iconic Beosound 9000 and Beolab 8000 speakers wireless! I purchased the system back in 1999, and have used every day for the past 20+ years. We recently remodeled and I neglected to factor in the wiring when we installed the radiant in-floor heating system.Felisa and the Pasadena store helped me to "update" the system so it can connect wirelessly using the B&O products: Transmitter-1 and a pair of Receiver-1's (also needed are the new Powerlink to RJ45 cables). Simply connect one of the cables from the 9000 to the Transmitter-1 and then connect each speaker to a Receiver-1 using the new cable. Position your equipment where you want. Then just follow the configuration steps in the manual. The system sounds just superb!Any B&O audio system can be made wireless and can connect to the new B&O wireless speakers - or you can use the older speakers and make them wireless. Felisa and B&O in Pasadena can help.Thanks from Chicago for all of your help with the fast shipping and excellent support. I've included photos of our remodel and our B&O setup. Thanks again! Erik
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December 2021 by Chris White
First off, the team here is probably one of the most accommodating and helpful group of people I have worked with in retail. I am putting together a home audio space and had a ton of technical questions, which were proving too difficult to answer via any blogs, spec sheets or online reviews. I was put in touch with Stefn through the B&O website chat feature and soon Stefn was sending me videos from inside the store of them testing out the non-standard configurations I was asking about. I got on the phone with Stefn later and using FaceTime he walked me through all the options they had tested beyond what I had asked for and was able to explain in great detail the functions of the products including set up and any quirks. Stefn and the B&O Pasadena team are the best. This team is such a pleasure to talk to and I’m definitely going to put my future B&O orders through this store.
