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July 2024 by Kim
If I could leave less than one star I would. The employees working at this location are incredibly rude and if you are a person of color I do not recommend this location at all.
No seriously, go to another location.
The signs of racism were apparent and made this shopping experience super uncomfortable. My boyfriend, who is brown presenting was being watched by what looked like to be the store manager. (tall white woman, blonde hair) This continued as we browsed throughout the store. Everything we touched or glanced at was met with someone watching us either right over our shoulder or at the corner of our eye. They tried to be slick while doing this but you can feel when someone is staring at you.
We were being constantly asked "are you finding everything okay" very very close to our faces. While no one else was approached at the store. I had an awful experience in the fitting room area with a short woman who wore glasses, very rude and looked disappointed when I left one item with her and took the other with me.
We were both dressed well and I purchased something but the employees made us both feel incredibly uncomfortable and awkward. I own a coin purses that I purchased at a different Anthropologie location and the look I received when I pulled it out of my purse WHILE I WAS PAYING was awful. The employee commented and said "OH you have one of those? We have those here". I'm still unsure what this employee meant by this but the glare she gave me was super uncomfortable.
I will be shopping online or at any other location after this experience.
I DO NOT RECOMMEND THIS LOCATION AT ALL. GO SOMEWHERE ELSE. Santa Anita mall, Victoria Gardens and the OC locations have much kinder employees.
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April 2024 by Barbara Jean Lindsey
Brought my grand daughter and we had such fun! She tried on some tops while my daughter tried on some jeans and I was into the colorful cups and saucers. Good time had by all!
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April 2024 by Christine Bingham
Great place to
Shops ,,, I love the clothes and
Candle collection
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February 2024 by Angie Di Mauro
Anthropologie is not an inexpensive place to buy nearly anything; HOWEVER, end of year sales are stupendous, as are all their "sales", & the remarkable variation of home products, as an example, will not be found anywhere else; i.e., extremely unique, bordering on remarkable. In addition, the quality of their products - clothing as well as soaps, candles, and an enormous number of other household decorative items like candlesticks, placemats, etc. etc. are very well-made.I recommend all women to occasionally stop in to their Old Town Pasadena store and have a look, then again and again. All is very good quality.
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January 2024 by Cc
I didn’t have the greatest shopping experience here. I picked up my order but didn’t like it, so I returned it on the spot. I was supposed to get a refund issued to the original payment but got a store credit instead. I had to escalate the issue to the higher-up at Customer Service. (It’s been over 2 weeks, and they STILL haven’t completed the refund.) Honestly, I don’t understand how they could make a mistake like this when the receipt clearly shows that the refund will be going back to the payment method that I used at the time of purchase. The inconvenience that they’ve caused definitely deters me from ordering anything from Anthropologie moving forward!!!
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December 2023 by Josie
If you are comfortable with being followed by employees while you shop, then consider stopping by this store. I used to enjoy going to the original location in Pasadena, and was always warmly welcomed. During a very recent trip, I didn't realize that my child and I were being watched at the store (just thought employees just happen to show up in each section of the store we were in) until we arrived at the counter ready to pay. They used as unusual phrase to refer to us: there are friends at the counter (looking back possibly code for something). I found this unusual at the time. Although there were already two cashiers present and no one in line, we had to wait for a third cashier to help us. After paying, we pursued a small display of large items that caught our eye; as we headed out, one of the workers happened to be watching the exit area when we left (didn't see anyone there when we entered the store to shop). Could all be coincidental, but the entire shopping trip didn't sit right with me. Not sure why we were targeted--we are mixed race; we dressed really casually--tee, shorts, sandals; who knows? I must add that I haven't experienced this with all employees at the store, and have overall had no issues in the past, but this experience is the reason I will not longer shop here.
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October 2023 by Noxious Green
One of the most interesting Anthropologies we have been to.
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August 2023 by Yasmina Danic
Wonderland!!!
Or…Disneyland for women!
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July 2023 by Kerri W.
This review is not for this particular store but for Furniture Services policies. The Anthro website would not accept my review for the Tamsin Colliqual chairs and the issue of attaching seat to base (reported by man) so I am leaving it here.I was gifted two Tamsin Colloquial chairs by a person I can no longer contact. Having the same issue as many others with the seat & base I requested replacement clips from Furniture Services. Because I did not have original order #/email of purchaser they would not send clips. I asked if I could just purchase them but they would not process without order number. I would think a company like Anthro could work around this if they chose to truly offer customer support. Very disappointed.
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May 2023 by Calla Adriano
This Anthro gets it wrong ALL. THE. TIME. And it's a shame bc I can walk to this location from my apartment. Prices are constantly incorrect- Most recently (today) inquired abt a dress in the sale section to make sure price tag was correct (Sale items usually have red markdown price or another price on top of the normal price- This did not) and in fitting room attendant was certain the price marked was absolutely correct. No, "Let me double check for you" and no, "Let me see if one of my associates can check". Just plain old "Oh yeah that's the sale price we probably just forgot to put it in red" despite the tag clearly being the original price tag. I left the dress there (NO SALE FOR YOU!) then checked my phone when I got back home. The price, indeed, was incorrect and the sale price was actually HALF of what was on the tag. I've purchased other HOME sale items here in the past only to find the very same day upon returning home that the sale price should've been half the price. Buyer beware and check your phone before buying from this location. Not sure if it's sales associate laziness or pure mistakes.
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March 2023 by Kim S
Great customer service and the store smells amazing!
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February 2023 by Tania Hinton
This store keeps rearranging the floor for absolutely no good reason. It makes it inconsistent and makes your shopping experience weird - like the store is always in transition and never fully settled and you don't know what to expect. I'm happy to have an Anthro store in Pas but I wish they would have a bigger selection of items. They have much better stuff in other stores and online. It's like we get second rate goods here. And the windows are not what you would expect from Anthro (
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December 2022 by Olivia Smith
This used to be my favorite store, but things have changed.Overpriced. Low quality. Bad designs. Poor customer service. Mass produced.They have owed me money since May 2022 and redirect me to have someone else take care of the problem every time I tell them the issue has still not been resolved.
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August 2022 by Lauryn L.
I think the Caucasian staff is only interested in its Caucasian older lady customers. Not one greeting to me an Asian woman as I slowly browse. Instead I hear the meme worthy clink of the store associates' keys on her wrist pass right by me as she greets the white lady 2 ft away from me. I can almost feel the avoidant micro aggression way too vividly. This place has a lot of merchandise but a weird vibe. Never going back.
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July 2022 by Arpi P.
By far, the BEST Anthropologie store I have ever been to. Everyone working here is so kind and helpful!!! Everything in the store was clean and organized. The ladies working here are phenomenal, especially Sharis! She was so helpful, kind, patient, and made sure I found the size I was looking for. I will definitely be back- best location.
