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December 2023 by Andy N.
Mike is the best. I strongly recommend this shop to ANYBODY!. They are contracted to you, not the insurance. They will absolutely fight for you.
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December 2023 by Alex U.
Exceptional Auto Body Repair and Customer Service for my 2021 Mercedes C-ClassAfter having been rear-ended, I recently took my 2021 Mercedes C-Class in for repairs on the rear bumper. Alliance was highly professional and efficient, and their overall commitment to excellence was displayed by the entire team.The primary reason for my visit was to address damage to the rear bumper of my luxury sedan. The skilled technicians at Alliance went above and beyond in restoring my vehicle to its pristine condition. The repair work was not only impeccable in its execution but also completed in a timely manner.What truly set Alliance apart, however, was their exceptional customer service. Jermaine from Alliance dealt with the insurance and claim adjuster, streamlining the process. Furthermore, when ever I contacted them for an update on my repairs, they were happy to accommodate and fill me in the situation. Other body shops we tried through the insurance were often dismissive and seemed unconcerned about addressing my car. Alliance's service was a standout from them.The communication throughout the repair process was great. I received regular updates on the status of my vehicle, and any questions or concerns I had were addressed promptly and courteously. This level of attentiveness made the entire experience stress-free and instilled confidence in the professionalism of Alliance. I would recommend Alliance Auto Body for anyone needing auto body repairs, especially for high-end vehicles like Mercedes. Their skilled technicians, transparent communication, and unwavering dedication to customer satisfaction make them a standout choice in the industry. My Mercedes looks as good as new, and I appreciated how helpful they were.
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November 2023 by Tommy V.
I definitely recommend these guys to everyone. I was looking for a repair shop to take care of my auto after an accident. They did the repairs flawlessly. It was like nothing happened. Thank you Alliance Auto Body
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October 2023 by Rogelio Esqueda
I'm very pleased with the service they provide, i have taken my car twice to get repaired I highly recommend it.
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October 2023 by Ru C.
My car was vandalized with a window broken and another scratched. The shop did a great job fixing my car through insurance and even repaired my car seat for free. I'm very happy with their work and would highly recommend them! Thank you!
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October 2023 by Abhi B.
Alliance did a great job with my repair - they were communicative and really on top of things. Shout out to my guy Jermaine for the great customer service - hit him up and he will take care of you. Highly recommend this shop for your car's repair!
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September 2023 by Rose S.
3rd time Jermaine has saved a family member from being careless and without representation against the insurance company! They handled everything. Him and is team are the utmost professionals and worked quickly to help get us back on the road. I will be a forever customer!
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August 2023 by Julian S.
came here to get my window replaced after a break in and Jermaine was very helpful in getting everything sorted out quickly. He is great with communicating work timeline and costs of repairs. Def recommend the guys at Alliance.
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August 2023 by Alex T.
Would not work on my car. They said they are not aloud to work on damaged parts. So apparently you need to order replacement parts through them and have them install and blend
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June 2023 by Ca L.
The completed work far exceeded my expectations. Beautifully done.Their customer service was outstanding. The company is very professional and extremely helpful.I highly recommend this company,ACE.
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April 2023 by Matthew Bragg
These guys are great highly recommend their business good group of technicians
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February 2023 by David E
Mike was very nice and helpful. Good Service. The only thing is the service took a little longer than Jermaine had told me. Very good job overall.
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December 2022 by T Y.
My Tesla 3 front bumper replacement and repair estimate was done very quickly (in contrast to another shop recommended by my auto insurance company, AAA). The only delay was due to Tesla parts delivery time. All in all, very happy with service here. If I have another car repair need, I would use this shop without hesitation.
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December 2022 by Shaely M.
This place is amazing. My car ended up being a total loss BUT they handled so much for me and were more responsive and kind than my own insurance company. They helped sort everything out for me and did all the talking and negotiating with the other party's insurance company. I'm very grateful for them and 10/10 recommend. Communication 10/10.
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December 2022 by Eric B.
A few months ago I had a "bumper thumper" on the freeway and damaged the front end of my pristine 1 year old car. I was a bit distraught wondering if I could find a reliable shop that could do a great job and bring my car back to its original condition. I eliminated from my list a couple of shops my wife and I had used in the Pasadena area over the years due to poor service, subpar work, or both :-( I decided to use Yelp which has proven handy to me in the past for service providers. Glad I did. Alliance Auto Body proved an excellent choice! The intake was quick and efficient. Throughout the process of fixing my car, my contact was Jermaine, who was always responsive and great at updating me with accurate time frames. The guy is like an air traffic controller: he's coordinating with my insurance, and the parts suppliers, and his shop workers, and always had time to take my calls. Plus he's dealing with all his other customers at the same time, but the communication with him was always consistent. I can say enough good things about his professionalism. A shout out to the staff answering the front desk phones; everyone was very courteous. Although it felt like a long time to complete, I feel the delays were on the side of my insurance (one week to approve a few hundred dollars of supplemental) and parts suppliers. (If you have never had to repair a car through insurance before, be prepared for the delays. This is true of all my previous experiences.) The end result. Most readers are waiting for this part: The body work and paint job were excellent! The bumper and trim were all replaced and aligned properly. The one section of the hood that was repainted was expertly blended in to the factory paint job. The work was even complemented by a someone I encountered weeks later who works with auto body paint, and that made me feel reassured because I don't have expertise in this area. A calibration specialist was brought in at the end to test all the systems in the front end that communicate with the car's computer (sensors, etc.) A nice extra bit of courtesy from Jermaine: he knew I was eventually taking my car to my regular clear wrap guy, so he left the hood emblem off in anticipation of that work. To sum up: Excellent body and paint work, and equally excellent communication and service. I am very happy with the results, and I highly recommend Alliance Auto Body.
