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January 2024 by Lily Heltzer-Stiles
Such comfy shoes and WONDERFUL customer service!I checked 5 different shoe places trying to find the “unicorn” shoes - something perfect for everyday wear that still has some personality. I almost gave up and am SO GLAD I walked into allbirds! Teddy was so helpful and kind without being pushy about it and his passion and knowledge about the products really shows.It’s also amazing how sustainable these are - the transparency about the products used in manufacturing and information about the carbon footprint is not something many clothing shops offer!
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July 2023 by Kristin K.
Great service - manager Mary Jane went out of her way to really help us out and takes the extra step to prove match other retailers! Will definitely be back
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July 2023 by Tyler Williamson
Terrible return policy
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June 2023 by Jacqueline Freeman
My husband and I went in just to take a look and we both left wearing a new pair of shoes. Customer service is excellent, shoes are incredibly comfortable. Good store.
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June 2023 by Jenne R.
Great customer service. Bought a pair of slip ons that felt perfect in the store. Wore them one day and felt like I was sliding out of them. Took them back and they exchanged them to a different style - no problems no fussing!!
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May 2023 by Jon Freeman
Great shows, friendly place
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May 2023 by Kimberly O.
I walked in and a caucasian gentleman greeted me, which was nice. However, the woman who helped me was not very pleasant and rushed me through the transaction/ my shopping experience . I believe the woman's name was Yeeling..I normally go to the San Fran location but I came to Pasadena to visit. The customer service there is so much better.Besides the unpleasant customer service I received from her, I do love the brand and I will continue to purchase Allbirds Whenever I need a good pair of tennis shoes.
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April 2023 by Jennifer L.
I wish there were more Allbirds locations! Not only do they have comfortable shoes, they are environmentally friendly! They sell water resistant, running, walking, flats, slip-ons, and sandals. They even have some comfortable casual and exercise clothes. I would keep an eye out for sales online whenever seasonal items get swapped out too. Also, if you didn't know, you can grab some free shoelaces. Happy and addicted to my my countless pairs of Allbirds!
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April 2023 by Maddy F.
On a very busy Easter Sunday this store was jumping and so we're store personnel. Kudos for the great service and also for my very cute pink shoes. I'll definitely be back.
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March 2023 by Michelle Cox-Garcia
I would like to thank “Teddy”, at this Pasadena location! He helped twice in the past 10 days!!! He was such a huge help! I’m giving him the 5 stars!!!
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February 2023 by kat j.
I didnt end the up purchasing the shoe in the color i wanted at the store but the sales associate Lynn was super helpful.
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February 2023 by M G
Amazing customer service from Teddy. I was visiting Pasadena and took the opportunity to visit the Pasadena store as I had only previously shopped online. I told Teddy upfront I could not fit new shoes in my suitcase, but we was more than happy to inform of the different shoe options and fit me for the right size so I could purchase when I returned home. He was extremely knowledgeable of each shoe's fit and function, finding me a great match with the Tree Dasher. I truly appreciated Teddy's help which makes me even happier to be an Allbirds customer.
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January 2023 by Mina M.
Super comfortable and trendy shoes. Allbirds are very comfortable shoes but you need to try them on before buying them. I love everything about this store: the location, selection and wonderful service. The sales associate was attentive and patient with our questions. You'll receive top-notch customer service and you'll love the products. I highly recommend stopping by.
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December 2022 by James Chou
Nice store. Convenient place too so return, exchange of you purchase online.
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December 2022 by Justin Kim
For a corporate retail store, the staff were genuinely nice, passionate and knowledgeable about the products. Clean and spacious.
