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December 2023 by Lauren Martinson
I was helped by Brian last time I was at Aesop in Pasadena and he was incredibly helpful! He was kind and patient with answering all my questions and his product knowledge was excellent. He went above and beyond to help me. I already loved Aesop, but Brian helped solidify my loyalty even more. Thank you!!
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December 2023 by karen b.
I love Aesop products but I do not recommend the specific store. I went inside the shop twice today to buy three dispensers of their Reverence hand wash. The first time I was waiting in line, another customer jumped in front of me, and the clerk didn't say anything. I continue to wait in line for a while, and the cashiers were very slow, and the purchase was taking longer than I expected, so I put the containers back and decided to come back later. I returned an hour later, went to the shelf, and picked up a box candle, because I've never seen the product. I went to open it and was scolded by an employee for trying to smell the candle. I left. I won't be returning to this store again.
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September 2023 by Moli Kang
I was just discovered the shop there in old town Pasadena a couple days ago and able to get back today. This shop is a dream come true for me, the smell of everything in there is just like the beauty and wonders straight out of majestic natures hidden around the world. The staffs are friendly professionals and amazing, I was quite overwhelmed and I can’t believe I forgot to ask for the name of the person who helped me. I was indecisive and he was just excellent on helping through it like it is important that I get just the best. I felt like he knows my sense better than I know myself at that moment. I woke out feeling refreshing and satisfied. Like walking out of the most beautiful hiking trails discovered all the treasures that the nature can offer. I can’t wait to use what I just purchased and so looking forward to go back to try some more of these products.
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September 2023 by Pythagoras66
Very good advice from an employee of the company, who was also able to give us good advice on branches in Switzerland. Since we didn't know the brand, we were very surprised. How good that the service is and also the products. We ended up buying the latest perfume as well. Very nice and good customer experience.
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August 2023 by Mauro Gonzalez
Only products I use. So glad to have a store by my house… people there are always so helpful and kind!
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August 2023 by Vanessa E.
Great customer service. Carolyn was so helpful and nice. She gave great recommendations on products. The location is clean, friendly and welcoming.
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July 2023 by Kevin N.
Great service & a plentiful, well-stocked and varied collection of skincare. A big bonus in my book was added when my brother and I were served peppermint tea upon checking out. A perfectly warm peppermint tea, might I add.
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December 2022 by Christopher Johnson
Super clean and calm ambience as can be expected at any Aesop boutique.Esteban, Nathaniel, and the lady (I think her name is Leu) all demonstrated their above and beyond customer service skills during my visits to the store.They are very knowledgable about not only their products but also skincare in general, and helped me create a routine for my skincare needs.They are all very attentive to details and predict my needs with their very generous selection of samples every time.Some Aesop products are really nice, some are ok, but the customer experience in person at the boutique is worth the effort instead of ordering online. 5/5 would recommend.
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December 2022 by Liz Litzy
Horrible service today received by a male worker. We asked to see some products to buy, he literally walked away to go help someone else and left us standing there. We felt discriminated. We walked out & will never return. If you look like you have money they will help you first. Never judge a book by its cover
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November 2022 by Elise K.
My boyfriend and I love Aesop, and went to the store today to get a travel kit. Brian helped us out today, and he was so amazingly kind and knowledgeable of the products. The customer service here really stood out to us, and we really love the products in here. I also bought myself some hand soap and the smell was amazing. Brian allowed us to wash our hands and try both soaps, and had information for both so that I can choose the one that worked best for me. We really loved our experience today, and will definitely be back to continue to try more products.
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November 2022 by Chad W.
Brian just took care of us and he was a sweet flower on top of a sugary hill of chocolate and feathers. Really enjoyed him. He can sell us anything!!! Thank you so much!
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October 2022 by stephanie a.
Holy man. Best customer service ever. Yes it's pricey but we love their products and love it more when the staff is so friendly and genuinely kind.
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December 2021 by Amanda Plascencia
Came here on a Sunday close to closing time with some friends, we felt very welcome and Arturo was super helpful and accommodating. He helped me and my friends try some product and gave awesome recommendations. We didn’t feel pressured to buy anything and he actually gave us samples to try out. I was very happy to purchase a few items and will be back. Thank you guys for the great experience!
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December 2021 by Collin Summers
Has very good products, excellent customer service
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October 2021 by Lauryn L.
Love the staff here! They're so friendly and attentive. The resurrection hand soap was recently sold out, so the staff texted me when it came back in stock. Nice experience to try out products in store also!
