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January 2024 by Josue Medina Vega
Came in to exchange/prorate my car battery that was on its last leg. So in 2021 I bought a Battery from Walmart that I didn't realize had 3 year free replacement warranty. I went to the check in with a very nice sweet young girl ( wish I could remember her name to give her a shout out for helping me). Anyway told her I was going to need a new battery she said waiting time was about 2.5 hours. I explained that I have one of their battery and I just needed them to check it and confirm that I need another so I can replace it. She said oh okay give me a minute. She then got the battery tester and confirmed that my battery was bad. She had me follow her to get prorated and got me a new battery. I couldn't thank her enough She saved me soo much time and hassle. I installed the new battery and left her my old one. Customer service from her was top notch. This happened Saturday January 6th. I'm so thankful she listened to my story and understood that I can do the work myself just needed the part exchanged. Seriously thank you check in girl you were awesome.
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November 2023 by Edgar Juárez
Good place to get tires or other services for your car, service was somewhat slow when I took my car to replace a tire that was under warranty (less than a week of use and it blew up) but overall good
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August 2023 by susan kearney
Don't go to this Walmart for auto care. Nobody is accountable for anything. They put the wrong tire on my car after I specifically gave them the size and details. After a couple of weeks my car is riding crazy and I need a wheel alignment. I return to them and they say they don't sell that size tire, I don't get why you didn't tell me that then instead of taking my money.I was very agitated about the situation and they didn't care.Ladies beware!!!
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August 2023 by Abdurrahim Durmus
I dont recoment this shop ❌ they dont no how to talk with costumer also no respect stay far
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July 2023 by Don Burchett
They advertise in the store that it's 11 dollars to have a tire installed on your vehicle but when there done they charge you $17.00 for the install they then tell you the price on the wall had changed and they just haven't changed it yet.
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July 2023 by Matthew Hoderland
Called in advanced and was told no wait and to show up at 3:30I drove 1 hour and when I got there they told me 3 to 4 hour wait.Staff need to communicate better to avoid these mistakes for better customer service
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July 2023 by joshuarodriguez500
Terrie came to the paramount location. 3 hour wait time lo only one person working at a time there. Don't waste your time or money here. Legit little kids working here
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April 2023 by THE EXODUS SOLDIER
Stayed in line for almost 2 hrs to be told they can’t install my tires because of one missing lug.
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March 2023 by Edward Petros
Burbank Walmart is very un organized non help from employees in store just stand and walk ..pass the time to go back home I don't like it at all
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February 2023 by Alfred Souza
Good prices and good tires. I bought Good Year Reliant tires.
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February 2023 by Brian Alisoso A.
Its a trap dont dare buy warranty or any car parts or tires at walmart they only care for you money not the services. I bought 4 tire with them last year and couple of months back i hit a nail on rear tire at the middle area and told me they cannot patch it because it on the side and need to be replace. I told them i still have full warranty on my tires up to replcement i got the reciept with me. Crazy employee said they have 3 tires similar but will not replace it because they might dont have other stuck in several weeks. They want me come back 3 weeks for replace. Stupid crazy how i can i run back home with flat tire. They finally decide patch up and took 3hours to complte the repair. Dont waste your time and money on any walnart car services
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November 2022 by Michael Henley
Thankful for the service you guys preformed quick and thoughtful of the time constraints we were dealing with
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November 2022 by Yvette Lee
Had new tires put on my car.after installation I noticed when i was going in and out of driveway the bottom of my car was hitting the driveway. I got an alignment and the car was still off I took the car back to Walmart so they can check out why it was doing it. They told me the car is OK and it might need shocks. I left the Walmart automotive to drive home and smoke was coming from under my hood. I opened my hood and power steering fluid was all over. What were they dong messing with my fluids. Did not have the problem before I went there,
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September 2022 by Adelaida Larios
Call in to ask how much would they charge me if I bring my oil and filter. Was a reasonable price and didn’t care if my car had a skip plate which was great other places would charge more.
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August 2022 by Thomas Meier
Took my new (to me) car here for its first oil change. Three months later my check engine light comes on, I look at my dipstick and realize I’ve been driving around with overfilled oil for three months.When I went to ask them to drain the oil the tall black employee yelled at me to move my car (which was not actually blocking anything) while I was talking to the check-in girl and gave me attitude when I politely asked for a few minutes.The story goes on and on but I had to argue to get my paperwork to reflect that they drained the oil (which they did, a full quart probably, and another mechanic had my dipstick and his oil rag resting on my engine block until he saw me watching him, THEN he got a mechanic’s mat to put them on ). Terrible customer service and obviously they way overfilled my oil which is REALLY bad for a car. Took like an hour and a half to get them to just take out some oil and get my paperwork. The tall black guy started freaking out again when he saw I was asking for a record of their service, making threatening gestures at me through the window.