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February 2024 by Gabriela K.
Zero ZERO stars if I could Jonathan is very sarcastic , clearly I was trying to let him know my frustration of what is going on and he continues to just be very unkind and RUDE. Wouldn't recommend definitely go to the Manhattan beach branch . Danny is the best .
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March 2023 by Cynthia H.
i have been a customer of this bank for over 20 yrs. i thought it was a good bank until they tried charging me for a returned item that they never even tried to cash from (us bank)first they told me the payers acct number was not legible, then they said it was nsf. so i called us bank and come to find out banc of cal. never even tried depositing the check into my acct.with that said i certainly will be closing out my acct w/ banc of cal. and that is how they treat a customer of over 20+ years!good job boc real good job!!!
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June 2022 by Lauren Escarrega
I love this bank i never have to wait long in line
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April 2022 by Hector Mariscal
(Translated by Google) For me, a very good Bank, they have treated me very well, there are not many people, I do things very quickly(Original)Para mi muy buen Banco a mi me han tratado muy bien no hay Mucha gente hago tido bien rapido
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March 2022 by Alejandro Alvarez
Horrible customer service and employees need to be retrained to provide better service Especially Shari and Pravenna.
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October 2021 by Jonathan Rodriguez
Low review just because the people there hate working maybe even their existence
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September 2021 by Imelda Mendoza
(Translated by Google) I went to the bank on 04/03/2021 at the moment 5 months and I do not receive the card already able 3 times and nothing that comes bad service this bank I am sorry to have chosen this bank(Original)Fui al banco el 03/04/2021 asta el momento 5 meses y no recibo la targeta ya able 3 veses y nada que llega mal servicio este banco estoy arrepentida de aver escogido este banco
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April 2021 by Alejandro Gonzalez
Awful bank!! Customer service sucks! They suck .....
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January 2021 by Carlos A.
Most of this has to do with the Bank as a whole, not this particular branch, It's always closed, and even before covid the bank was very slow, any transaction made on Friday won't be completed till Tuesday if you're lucky, even-though they're open on Saturday, so if you get paid on Friday and have direct deposit you won't see your money until 2-3 days after the weekend, apparently Friday, Saturday and Mondays are their "why try" days, god forbid it's a 3 day weekend because I've had to wait until Friday (a whole week) to be able to use see my money, if you call to get a replacement card be ready to wait over a week because this tiny, humble bank can afford a stadium but can't afford Priority Mail for their costumers.
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December 2020 by Maria Fernandez
Most of the bankers are excellent. There are a couple who are just miserable people. Their customer service is some of the worst I've seen in 25 years.
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April 2020 by Ruben Limones
I love they're service very nice people and very helpful.
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October 2018 by Alma B.
Rude girls that work here. They have a bad, mad, annoyed attitude. I don't know if it's just me that they don't like to deal with but they really seem annoyed. Don't make small talk just overall rude with a angry face. I'm over this bank. Same as the Downey branch. Never have a personal banker available to help me set up my online account. Same as the Downey branch. Every time I come and ask for assistance and they're always "busy" every time.
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October 2018 by Darla P.
I love this bank, not only they have a great service, they don't have a huge line I wait on, easy fast and convenient
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January 2018 by Roberto Asencio
That all people employers in this bank they are so wonderful have a good customer service and excellent and personality
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January 2018 by Elisa A.
Norma helped me out in opening my account. I am very satisfied with the way I was treated. Friendly associates, great products best service... what else can you ask for. I am glad I decided to change banks, I was looking for a Bank that did not treat me like a number.