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February 2024 by Victor Velazquez
Very bad service, the worker called Edgar is lazy in every sense of the word, it seems like he is doing you a favor, he should be happy and helping customers and grateful for having a job, this is the second time and curiously, when I renewed my phone that I currently have their attitude with the same they never want to transfer data to the new phone last time they used the excuse that we were in a pandemic ?OK it is understoodOn this occasion the same thing happened, I arrived before seven at night and he told me that I could buy the phone but he was not going to do the data transfer for the reason that it was already seven o'clock I told him to do it and if not It was possible to transfer in the remaining hour. I would return tomorrow but I needed the phone today. Then he told me OK, let me go get the phone. It is worth mentioning that in the morning of this same day I spoke and if they had the color that I decided to buy, when does it come out of the store? The back side tells me there is no such color. They wanted to give me a color, but of course I didn't get it.This is pure negligence and laziness of the guy who is employed there.I took his name and it seems that the Manager heard the problem and how uncomfortable I became but the truth is they did nothingIf thanks to clients they can bring money to their families
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February 2024 by Ana Luna
Very Professional In This T Mobil The manager Henry With a lot of kindness and a lot of disposition, he attends to his clients and is always with his best attitude. Thank you very much for everything ???
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February 2024 by Marisela Irepan
Because it's so late that they set the schedule correctly and there are many people waiting and nothing, they open at 10 and it's already 11
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January 2024 by susy tijerino
I received very bad attention in that storeSome workers are not patient andThey are in a bad mood with their face.Bad experience ????????????
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November 2023 by Ricardo Rodriguez mendez
It's not very good attention
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October 2023 by Ms Margarette
Very helpful and patient
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October 2023 by Brenden Geary
Untrustworthy sales people / managerWent to upgrade my and my partners phone after 3 years. Sales person wrote out my monthly costs and I agreed. She then added insurance to both phones and an Apple Watch which I had declined. When we had paid and we’re about to leave the manager tried to tag on an iPad which we also refused.Would not have noticed if I had not checked my T-Mobile account after upgrading. If I would have waited until my next billing cycle it would have been too late to cancel. $45 a month additional for all of that. Going in today to have it corrected.Apple Watch service: $20 /moT-Mobile 360 Insurance: $12 /mo x2Never even took the Apple Watch home, she just brought it to the counter saying “it is included” to which I declined. The watch is certainly on my account though. The Apple Watch and insurance were not line items on my receipt.The manager seemed to be the one pushing this behavior and the employee was doing what they were told.
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October 2023 by jonathan ruiz
Staff is very friendly and informative especially Carlos he is the best took his time with me explaining everything and make sure i didn’t leave with out asking every question. 100% recommend and thanks a lot to Carlos.
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October 2023 by Abraham Robles
Good fast service like always
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August 2023 by Karolina Monita
Thanks to the consultants. They helped me with all my problems with my phone!
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July 2023 by Gio H
Staff are friendly. Was a wait time but it was a Friday evening. My solution was resolved with my phone.
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March 2023 by Frances S.
I was making the big change from iPhone to the Samsung Galaxy Ultra. I had never used an Android and was struggling to learn it. I went in and Rosalie was so helpful, patient and knowledgeable. She made helpful suggestions regarding my plan. I definitely appreciated her great customer service.
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February 2023 by Reeta Matti
Carlos was the biggest help!Great costumer service and a very big help. I highly recommend this location and especially Carlos
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January 2023 by Reeta M.
Carlos is awesome! He was very sweet and very helpful! He's amazing! I highly recommend this location and especially Carlos.
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December 2022 by Gary Juarez
Alexis is Awesome...A great experience and good service dealing with them they opened up a business account for me....
